Baggage / luggage delivery delay, accuracy, issues
#1
Original Poster
Join Date: Dec 2003
Location: Las Vegas, Dutchess Co, NY
Programs: LP (AA), DM(Delta),LPE/Ambassador level(SPG/marriott),D (hilton)
Posts: 20
Baggage / luggage delivery delay, accuracy, issues
I am fortunate that I have a choice in airlines usually flying discounted A class.
My choice usually is a combination of convenience and price.
Years ago i stopped flying AA thru MIA when i kept loosing luggage 1/2 the time i was routed thru MIA. I assumed AA has fixed this, but last week i flew into JFK direct from LAS, waiting on luggage, when they made an announcement on the next carousel that all the bags have been sorted, and please make your way to the baggage service counter to file a claim for delayed luggage. I'm sure it was over 30 people than had to fill out a claim.
IF anyone from AA reads this, When is AA ever going to fix the issues with MIA luggage out of MIA? That airport is hurting your reputation and affecting business.
(Sorry if someone has a thread started on this. it was hard for me to find the right search parameters to find an open thread on this subject.)
My choice usually is a combination of convenience and price.
Years ago i stopped flying AA thru MIA when i kept loosing luggage 1/2 the time i was routed thru MIA. I assumed AA has fixed this, but last week i flew into JFK direct from LAS, waiting on luggage, when they made an announcement on the next carousel that all the bags have been sorted, and please make your way to the baggage service counter to file a claim for delayed luggage. I'm sure it was over 30 people than had to fill out a claim.
IF anyone from AA reads this, When is AA ever going to fix the issues with MIA luggage out of MIA? That airport is hurting your reputation and affecting business.
(Sorry if someone has a thread started on this. it was hard for me to find the right search parameters to find an open thread on this subject.)
Last edited by JDiver; Feb 21, 2016 at 11:48 am Reason: Restore original confusing postbtitle
#2
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
MIA luggage MIA?
Flew to/from MIA with bags 6 times in past three years. No issues with luggage on five times. The remaining time involved waiting 45 minutes for bags to come out.
Priority bags coming out first is hit/miss.
Priority bags coming out first is hit/miss.
#3
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
I assumed AA has fixed this, but last week i flew into JFK direct from LAS, waiting on luggage, when they made an announcement on the next carousel that all the bags have been sorted, and please make your way to the baggage service counter to file a claim for delayed luggage.
DOT data show some carriers are routinely better than others. The industry certainly hasn't achieved a reputation of high reliability. See page 30 in the latest DOT report. (Envoy, of course, is awful.)
https://www.transportation.gov/sites...uaryATCR_0.pdf
Last edited by 3Cforme; Feb 21, 2016 at 6:52 am
#4
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
Despite the millions of dollars invested into the new baggage handling system, it is prone to failure during periods of high volume. From what I understand, one of the main issues isn't the system itself, but rather TSA's inability (or unwillingness?) to staff enough baggage screeners for the amount of bags going through the system, which causes backups.
I can't believe it's already been a year since this happened: http://www.ibtimes.com/american-airl...-issue-1823612
I can't believe it's already been a year since this happened: http://www.ibtimes.com/american-airl...-issue-1823612
#5
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,035
I call BS on this. Alaska has a 20-minute guarantee that I've never seen them miss and they deal with TSA the same way as AA. AA simply put just has a terrible baggage system. Whether it is because of the personnel or the system or both, I don't know (my guess is more on the personnel side based on things I've seen), but to blame TSA is just a cop out.
#6
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#7
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,647
40 minutes for bags to arrive
I waited 40 minutes staring at the carousel waiting for the checked bags from our flight to arrive. It took them 40 minutes for the first bag from that flight to show up....O'hare was the site of the crime against human dignity....
#8
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
So you're saying your flight arrived on the date on which it was scheduled - AND you got your bags? That's a pretty good day by LCC standards.
#11
Join Date: Jan 2014
Location: New York
Programs: AA EXP, EY Gold, SPG Gold, Hilton Gold, IHG Gold, Hertz 5*, Global Entry
Posts: 245
Come hang out at JFK, where a typical wait will be an hour or so. And forget about priority tags, those will ensure your bag is in the back half of the group.
#13
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
I used to read this about MIA too, and figured it was just FTers being dramatic. Then I started regularly flying into MIA, and every single time the orange tags came out dead last.
#15
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,727
At my local airport, we joke that there is only one baggage handler across all the airlines and he hand walks every bag from the planes - and will only start the belt once all the bags from that plane are in the building. God forbid multiple flights arrive at once.