AA / aa.com Losing Known Traveler / KTN# in individual trip issues
Sep 6, 2019, 9:10 pm
#31
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Every time I use the kiosk it has a prompt to enter my KTN despite that I already have PreCheck and checked in via the App....makes no sense.
Sep 6, 2019, 9:34 pm
#32
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
I've had known traveler for around 9 years and it's never not been in my record so - just wondering how this could happen - esp. if it's just one case and not a bunch (eg some IT glitch that deleted a bunch of kt numbers in some ?update or...........)
No one at AA seems to know how it was in my profile but not transferred to this record (asked if I used travel agent, etc. - but res was made on aa.com so should be automatic).
Seems strange that whatever IT glitch happened only affected one traveler - was wondering if it had happened to others in the past few days.
Sep 6, 2019, 9:36 pm
#33
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
For years when I use ge kiosk it states what flight I was on and asks if this is correct - I hadn't registered that it didn't happen this time until I was asked.
Sep 6, 2019, 9:39 pm
#34
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Not assigning any blame - and no one at AA has a clue how this could have happened or why.
Sep 6, 2019, 9:46 pm
#35
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Do you have global entry? Do you mean the ge kiosk or those other ones that anyone can use? If ge that is truely weird.
For years when I use ge kiosk it states what flight I was on and asks if this is correct - I hadn't registered that it didn't happen this time until I was asked.
For years when I use ge kiosk it states what flight I was on and asks if this is correct - I hadn't registered that it didn't happen this time until I was asked.
me to enter my KTN when I already have it saved in my AA profile, have already checked in and have a mobile BP stating I’m precheck....AA IT at its finest....
Sep 8, 2019, 6:10 pm
#36
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
It happens to me every time that check in or print a boarding pass at a kiosk. I simply ignore it. My KTN is in my profile and so far I've had the PreCheck designation on every boarding pass which I have been issued since I got Global Entry.
Sep 8, 2019, 9:02 pm
#37
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
Never had this issue.
Dec 7, 2023, 6:18 am
#38
Join Date: Jan 2018
Posts: 229
Had something I’ve never had happen before this morning.
Aircraft change (lost my MCE seats, but that’s another complaint), and when I get to TSA, my pre check is gone. My fault for not checking at this point.
I go to the AA desk, and my DOB and global entry number have been confused with my travel partners. So it’s their day and month but my year and their KTN.
The desk managed to get it fixed, with my seat becoming unassigned for a time, on a full flight.
Had Aircraft changes before, but never had this.
Aircraft change (lost my MCE seats, but that’s another complaint), and when I get to TSA, my pre check is gone. My fault for not checking at this point.
I go to the AA desk, and my DOB and global entry number have been confused with my travel partners. So it’s their day and month but my year and their KTN.
The desk managed to get it fixed, with my seat becoming unassigned for a time, on a full flight.
Had Aircraft changes before, but never had this.