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HELP DESK: Earning Elite Qualifying EQD, EQM & Award / RDM AA, Partners

HELP DESK: Earning Elite Qualifying EQD, EQM & Award / RDM AA, Partners

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Old Dec 21, 18, 12:39 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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[This thread is dedicated to questions, discussion, and answers, requests for calculation verification, assistance, input, etc. about earning
  • Elite Qualifying Miles (EQM) for travel as of 1 Jan 2016

  • Award / Redeemable Miles (RDM) for travel as of 1 Aug 2016

  • Elite Qualifying Dollars (EQD) fof travel as of 1 Jan 2017
See the relevant threads in the Wikipost for basic and specific information relating to these topics.

/Moderation team


Relevant threads:

GUIDE: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on)

GUIDE: Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partner airlines 2017

GUIDE: Earning AA Award / Redeemable Miles / RDM on AA, partners 1 Aug 2016

JUST THE FACTS: EQD, status tier, other changes announced 6 Jun 2016 ("Just the facts" Q&A, discussion, of new changes)

Link to AAdvantage spreadsheet /spreadsheets & apps available for download


Can I See / Estimate EQD / EQM / RDM After Booking, Before Flying?

No. You can see your estimated EQD - EQM - RDM earnings for AA marketed flights once you have selected flights on AA.com before you book, and you can see all your actual earnings once you have flown and the flights have posted to your AAdvantage account.

If you use a tool to break down your trip so you can see your base fare and carrier imposed fees you can calculate your estimated EQD (for those flights earning EQD using that method, AA marketed flights). For estimated EQM and RDM you can calculate based on flown miles, fare class credit, etc.

For further information, see aa.com:

AAdvantage® earning estimates - FAQ
(aa.com "AAdvantage program updates" - link

Q. Will I be able to view my expected earnings for travel on flights marketed by American and by other airlines online?

A. You will be able to view your expected earnings for travel on flights marketed by American Airlines. Trips including flights marketed by other airlines will not display your expected earnings at this time.

Q. Where can I see how many award miles and Elite Qualifying Credits I can expect to earn for my trip on aa.com?

A. This information is displayed on aa.com after you’ve selected your flights, just prior to purchasing your reservation, on the Review and Pay page.

Q. Will promotional bonuses from special offers be included in the AAdvantage® earnings displayed?

A. No, promotional bonuses will only be displayed when your flight is posted to your account.

Q. Do I need to include my AAdvantage® number in order to view my expected earnings?

A. Yes, you will need to include your AAdvantage® number at the time of booking to view your expected earnings.

Q. Can I retrieve my expected earnings after I’ve purchased my trip online or for reservations booked elsewhere that can be viewed online?

A. No, you will only be able to view your expected earnings prior to purchasing your ticket on the Review and Pay page online.

Q. Why are the earnings shown referred to as estimates and expected earnings?

A. Award miles and Elite Qualifying Credits shown could differ from what you actually earn if you change your ticket, your elite status level changes or due to currency fluctuations for purchases not made in USD.

FT: Q. What are the rules governing earning AAdvantage miles etc. on codeshares?

1. AA codeshares earn as if you were flying AA, regardless of which airline operates them.

2. oneworld airline codeshares operated by oneworld airlines earn according to the marketing airline (airline whose flight is being flown, e.g. CX operated by JL earns as CX. oneworld marketed flights (codeshares) operated by non-oneworld airlines, e.g. EI operated by BA, do not earn AAdvantage miles. Other airline-marketed flights operated by AA earn as if you were flying the marketing airline.

3. Exceptions include Qantas/ QF codeshares operated by non-oneworld airlines, e.g. EY, FJ, etc.; many JL flights operated by non-oneworld airlines and some AY flights operated by non-oneworld airlines do earn AAdvantage miles.

4. Where you buy your tickets is irrelevant.

The previous thread can be read here.

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Old Aug 12, 19, 11:18 am
  #421  
 
Join Date: Apr 2012
Location: Raleigh, NC
Programs: AS MVPG, UA MileagePlus, IHG Platinum, Club Carlson Gold
Posts: 194
J Flights from Google Flights Showing not eligible

Been trying to figure out a complex itinerary via Google Flights and found what seems like my best bet but when I click to purchase through AA i get the message:

"Heads up! Some fares purchased on AAdvantage participating airlines are not eligible for mileage accrual. View eligible booking codes and mileage accrual rates by airline on the AAdvantage Airline Partner page"

Here is an example of the booking in J from Google flights:

Been racking my brain to know if there are fare classes in J on AY that wouldn't qualify (as Google flights won't show me the fare basis) or if the codeshares are screwing AA all up. Additionally I will note - I cannot book this itinerary straight through AA, only can find it via Google Flights. See the specifics on what AA is coming up with for flight numbers below:



Anything here that would not allow this to earn 2 EQM/mile?

Last edited by stompey5; Aug 12, 19 at 11:19 am Reason: added final statement
stompey5 is offline  
Old Aug 13, 19, 2:33 am
  #422  
 
Join Date: Jan 2006
Location: Seattle
Programs: AAdvantage Plat+, FoundersCard, Amex Plat, TR Diamond, Marriott Gold, Wyndham Dia, HH Gold, Hertz 5*
Posts: 707
Do I earn any EQDs for a Cape Air segment part of AAitinerary?

If I buy a Business class R/T ticket SEA->SJU->SEA for $1522, AA.com tells me I will earn 15296 EQMs and 1458 EQDs. That is just enough EQMs to meet the challenge requirements for Platinum status but 42 EQDs short of the challenge req's. If I make the ticket open-jaw so it's SEA-MIA-SJU-CPX / SJU-MIA-SEA (adding a 31-minute Economy Cape Air segment SJU-CPX), it increases the price to $1591, but now AA.com does not report how many EQMs or EQDs will be earned. Will I earn at least 42 additional EQDs for this higher priced ticket (that will count toward a status challenge)?
huge is offline  
Old Aug 13, 19, 3:33 am
  #423  
Hilton 25+ BadgeMarriott 10+ Badge
 
Join Date: Feb 2004
Location: Netherlands
Posts: 2,991
BA Citiflyer operated, BA number - not eligible

Hi all,

I was trying to retro claim a flight I had recently between London City to Ibiza. The flight was a BA number, operated by BA Citiflyer. However AAdvantage customer service has informed me that the flight is not eligible because it is a BA flight number between 8150-8950 which is not eligible (which is where my flight number falls in).
However I am not finding this information anywhere on the AA Earn rates for their partners.
https://www.aa.com/i18n/travel-info/...sh-airways.jsp

Is this something new? Can someone point me to a page where I can challenge back Customer Service on this?

Cheers!
nldogbert is offline  
Old Aug 14, 19, 12:43 pm
  #424  
hmv
 
Join Date: Apr 2008
Location: Rotterdam, The Netherlands
Posts: 524
How does it work with the online upgrade offer from BA?

I am offered an upgrade from my O-class Economy fare LHR-HKG to Premium Economy and I am wondering if it also adjusts the EQM/EQD earnings on AAdvantage, because their terms & conditions are quite unclear on this topic.
hmv is offline  
Old Aug 15, 19, 12:24 am
  #425  
hmv
 
Join Date: Apr 2008
Location: Rotterdam, The Netherlands
Posts: 524
Originally Posted by hmv View Post
How does it work with the online upgrade offer from BA?

I am offered an upgrade from my O-class Economy fare LHR-HKG to Premium Economy and I am wondering if it also adjusts the EQM/EQD earnings on AAdvantage, because their terms & conditions are quite unclear on this topic.
Interestingly enough, my fare class was changed to P as a result of this paid upgrade. Anyone with experience on how AA will process this in their system?

I am now becoming a bit afraid that AA will see it as a non-revenue fare.
hmv is offline  
Old Aug 15, 19, 5:11 am
  #426  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,889
Originally Posted by nldogbert View Post
Hi all,

I was trying to retro claim a flight I had recently between London City to Ibiza. The flight was a BA number, operated by BA Citiflyer. However AAdvantage customer service has informed me that the flight is not eligible because it is a BA flight number between 8150-8950 which is not eligible (which is where my flight number falls in).
However I am not finding this information anywhere on the AA Earn rates for their partners.
https://www.aa.com/i18n/travel-info/...sh-airways.jsp

Is this something new? Can someone point me to a page where I can challenge back Customer Service on this?

Cheers!
You're not missing anything, on the BA earning page there are no "Exceptions" listed so all flights should be eligible for mileage accrual. For example, look on the LATAM earning page, you'll see a very clear "Exceptions" heading where it lists flights to/from Cuba as ineligible. Additionally on the BA page BA Citiflyer is clearly listed as an eligible affiliate.

I would just reply back to the email you received from AACS. Tell them (nicely) that their conclusion is incorrect, per the BA earning page there are no exceptions including those flight numbers (include a link to the BA page), and ask them again to correctly credit your account for the flight per the terms at aa.com.

If they still reply with nonsense about it being ineligible, just reply back with basically the same email again, ask the agent to escalate if necessary, etc.
JJeffrey is offline  
Old Aug 20, 19, 9:19 am
  #427  
 
Join Date: Nov 2000
Location: LA LA Land
Posts: 92
Originally Posted by fanger View Post
Definitely have had it take 3 days, never more than 5 for partner EQM/EQD. IB ticketed AA metal. Or AA ticketed BA metal.
So it's been 2 weeks and nothing. I filled the missing mileage request form and AA is asking me from proof of flight taken. I'm just curious shouldn't they be able to see it in their system since it's an AA operated flight?
cyberUAL is offline  
Old Aug 20, 19, 6:22 pm
  #428  
 
Join Date: Nov 2004
Location: Oakland
Programs: AA Explat, UA former 1K + PremExec, DL
Posts: 1,128
Originally Posted by cyberUAL View Post
So it's been 2 weeks and nothing. I filled the missing mileage request form and AA is asking me from proof of flight taken. I'm just curious shouldn't they be able to see it in their system since it's an AA operated flight?
You would think that they would be able to tell... I usually keep the paper pass for a bit, if I haven't used mobile. I haven't had this problem recently myself.
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Old Aug 23, 19, 8:39 am
  #429  
Hilton 25+ BadgeMarriott 10+ Badge
 
Join Date: Feb 2004
Location: Netherlands
Posts: 2,991
Originally Posted by JJeffrey View Post
You're not missing anything, on the BA earning page there are no "Exceptions" listed so all flights should be eligible for mileage accrual. For example, look on the LATAM earning page, you'll see a very clear "Exceptions" heading where it lists flights to/from Cuba as ineligible. Additionally on the BA page BA Citiflyer is clearly listed as an eligible affiliate.
Finally called them again and this time requested them to point me to it on the webpage (after I studied it myself in details incld the T&C) and this agent was at surprisingly helpful and she too agreed that it should be eligible. After being put on hold for >5 mins in order for her to discuss with a supervisor, I was told that indeed it was eligible and she said most probably the previous agents misread it and thought I wanted to credit an award flight (which of course is not eligible for any partners - so I have no idea what brings her to even inform me about it when it is clearly a paid ticket) - although it says BA Citiflyer is NOT eligible for Award Travel. Anyways....

Cheers!
nldogbert is offline  

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