Awful flight attendant, starts shouting at my girlfriend for a blanket
 

I was flying JFK-LHR last night on AA104 in MCE (as OW Sapphire but this is NOT the point, (edited) )
Redeye flight, no blankets or pillows available. We very politely turned to the flight attendant doing the pre-flight checks to ask for a blanket and a pillow.

His answer:

-"There should be one in each seat."
- Yes but there isn't, do you mind bringing us one?
- Someone should have taken it.
- Ok, but please can you bring us one?

FA starts shouting:

"ARE YOU LISTENING TO ME? THERE IS ONLY ONE PER SEAT. SOMEONE ELSE SHOULD HAVE TAKEN IT" (repeated a few times)

We were shocked. Really shocked from how rude and loud he was. I haven't even experienced this in a greek rural bus. Didn't really expect from an FA to start shouting

He returned after a while with blankets and pillows for everyone though.

since when did "Cesar" start working transatlantic?! :D:rolleyes::td:

sorry for the inside joke.....couldn't help myself :)

Did He Know Who You Were?

That's obviously not the point, I'm not trying to turn this to a DYKWIA. Never had this attitude. :D <3. I've probably been spoiled by the brits and their "politeness"

When can we the passenger voice our concern to the pilot fearing our safety because of the flight attendants behavior and ask for him to be removed??

If you have the details available, consider passing the information on to the AA Twitter team.

http://www.flyertalk.com/forum/ameri...aster-thd.html

Sure you can. Just ask the flight attendant to pass your request on to the pilot...

Unfortunately not everyone is cut out to be a FA. I think most FA get to the point they love the lifestyle but hate the paxs so anything beyond the basics throws them into a tizzy. In an ordinary work setting these kind of employees wouldn't last. However, the air travel industry is unique in the fact crew are unmonitored and not managed. Therefore, really bad employees get to keep their jobs.

And a cursory reading reveals what probably happened (conjecture):

This FA is probably one of those people who does his job tasks in a very prescribed order (not saying it is right or wrong). The second request obviously set him off; he seems one of those people who just couldn't easily articulate that he had not forgotten your first request.

I work with a person like that (although not as bad); he has set ways and sequences and becomes flummoxed when asked to deviate.

Does this make it acceptable?

I think that's a pretty good encapsulation.

You could have looked for one, on an empty seat, he may have been busy with other things at the time..

A blanket is something one can do with out, or wait on..

Was this before departure, during boarding,,

I am not above grabbing one..their is one on every seat..

Still not an excuse for rudeness and deplorable treatment of customers.

Did anyone else read the title as "awful girlfriend, starts shouting at FA for blanket"? :D

akcae, with due respect, I made it very clear that I was NOT making a judgment as to the (in)appropriateness of the FA's actions.

Like I told someone in a different thread, when you serve on a jury in a criminal matter, it is appropriate to try to understand the motivation of the defandant. This effort in no way implies that the criminal deed is being condoned.

Please re-read my post if there is any doubt in your mind.

Thank you.