Awful flight attendant, starts shouting at my girlfriend for a blanket
Jun 27, 2016, 3:00 pm
#46
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Going further off topic, how about the "Premium dining" at DFW? It is amazing how the worlds largest airline can have something that feels like its setup by a high school summer trainee. If AA doesn't have the resources to get out of DFW to see how a proper lounge should be setup at least they could go down 20 gates and walk in the the Amex lounge for a little lesson...
Jun 27, 2016, 3:03 pm
#47
Join Date: Dec 2004
Posts: 5,631
Funny you mention DFW-HKG, one of the biggest mixed bags in the AA network by far. I've had some truly excellent crews on 137/138, but it seems like some of the worst FAs in the system get this flight with regularity. I've seen the most nastiness toward pax on this route by far...
Jun 27, 2016, 5:44 pm
#48
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
On another note, maybe Caesar the FA will get reassigned to AA137.
Jun 27, 2016, 7:52 pm
#49
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Jun 27, 2016, 9:18 pm
#50
Join Date: Apr 2005
Location: san clemente ca
Programs: AA,DL
Posts: 374
With this crazy FA, asking for the purser might have gotten the OP a lengthy interview with the local police. It is best to tweet or send a brief email with the details to AA Customer Service, after the flight has been completed. It does get back to the FA's supervisor and their personnel file.
Last edited by grbauctions; Jun 27, 2016 at 9:27 pm
Jun 27, 2016, 9:33 pm
#51
Join Date: Apr 2005
Location: san clemente ca
Programs: AA,DL
Posts: 374
Quote:
Originally Posted by Pi7473000 View Post
Has AA ever thought of bringing in FAs from premier airlines to help coach their FAs? AA has a few great FAs, but as a whole, their staff is not particularly service oriented compared to other airlines I have flown.
I doubt that APFA would permit it.
I really think many American airlines could use classes on how to deal with customers and some basic strategies on dealing with people especially in irop's
We customers on our end sometimes can use some basic courtesy. Many business don't invest in this area. Hard product is good but a good FA, Agent, TA etc can make up for the many stresses that incur during travel.
Originally Posted by Pi7473000 View Post
Has AA ever thought of bringing in FAs from premier airlines to help coach their FAs? AA has a few great FAs, but as a whole, their staff is not particularly service oriented compared to other airlines I have flown.
I doubt that APFA would permit it.
I really think many American airlines could use classes on how to deal with customers and some basic strategies on dealing with people especially in irop's
We customers on our end sometimes can use some basic courtesy. Many business don't invest in this area. Hard product is good but a good FA, Agent, TA etc can make up for the many stresses that incur during travel.
Jun 27, 2016, 9:44 pm
#52
Join Date: Apr 2005
Location: san clemente ca
Programs: AA,DL
Posts: 374
I've traveled just over 75k this year all in J class and let me tell you even with club access Business class seats and priority boarding it's amazingly stressful.
Now the shoe on the other foot having to travel many many times the amount I've traveled and I can see and have some sympathies for them. (FA,GA)
Doesn't make it right but I't allows me to understand how they got to the attitude they have.
Jun 27, 2016, 10:13 pm
#53
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,377
I was flying PVG old FA I am in 3A, she was a little grouchy...
I told her she use to fly PEK about 5 years ago, ask her about her boy in school...
She thanked me for remembering her...
She treated me great the rest of the trip,
To this day she still remembers me every flight,
They are under stress also, treat them with a little respect, goes a long way...
I told her she use to fly PEK about 5 years ago, ask her about her boy in school...
She thanked me for remembering her...
She treated me great the rest of the trip,
To this day she still remembers me every flight,
They are under stress also, treat them with a little respect, goes a long way...
Jun 28, 2016, 7:26 am
#54
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
I was flying PVG old FA I am in 3A, she was a little grouchy...
I told her she use to fly PEK about 5 years ago, ask her about her boy in school...
She thanked me for remembering her...
She treated me great the rest of the trip,
To this day she still remembers me every flight,
They are under stress also, treat them with a little respect, goes a long way...
I told her she use to fly PEK about 5 years ago, ask her about her boy in school...
She thanked me for remembering her...
She treated me great the rest of the trip,
To this day she still remembers me every flight,
They are under stress also, treat them with a little respect, goes a long way...