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Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

Old Jun 18, 2016, 2:27 pm
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Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

AA policy: Through Checked Baggage Policy Separate Tickets - see PDF available attached to post #1.

Background:
Originally Posted by OAG

According to OAGs most recent report, Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy, 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if its the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)

To align American Airlines (AA) with our oneworld partners and to reduce
baggage mishandlings, we will now only through check customers and
baggage when all the tickets are in the same PNR.

Through check-in will be honored between the following carriers only:
  • Code:
    American Airlines and American Eagle
    • Code:
       oneworld airlines and affiliates


Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?

"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."

What would be the bag charges if the customer holds separate tickets
in separate PNRs?

American will not through check a customers bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.

International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.

What will customers be charged if we can through check the bag?

The charges would depend on what tickets the customer holds in the same PNR.

Do Alaska and our other codeshare/interline partners count as affiliate airlines?

No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.

Instead, those bags will only be tagged as far as the destination shown on each individual booking not where youre actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors, Blunt says, provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although Im not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

Theres one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If youre booked on two separate PNRs on oneworld carriers, youve previously been able to check your bags through to your final destination
  • If youre booked on two separate tickets on oneworld carriers, youve been protected in the event of a misconnect or cancelation


As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets

Updated 26 Feb 2017 - JDiver
Print Wikipost

Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

Old Jun 24, 2022, 12:36 pm
  #1021  
 
Join Date: Jan 2014
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Cool Straight through Luggage 2 PNRs @JFK

I know this question is asked many times but seems to yield mixed answers - Now since I'm doing it, figured I throw it out there again... Travelling on a FF ticket CLT-JFK and revenue JFK-CDG. Plat status, will they check my bag to CDG? Or is it at the benevolence of the always-kind yet over-worked agent?
Thanks
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Old Jun 24, 2022, 12:39 pm
  #1022  
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Originally Posted by jpschoubert
I know this question is asked many times but seems to yield mixed answers - Now since I'm doing it, figured I throw it out there again... Travelling on a FF ticket CLT-JFK and revenue JFK-CDG. Plat status, will they check my bag to CDG? Or is it at the benevolence of the always-kind yet over-worked agent?
Thanks
The only way there are mixed answers to this is if you consider a 1 in 1000 chance for success a mixed answer.

AA will not check bags through on separate tickets. This policy has been in place for 6 years now and is clearly outlined at aa.com.
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Old Jun 24, 2022, 1:46 pm
  #1023  
 
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Thumbs up

Originally Posted by JJeffrey
The only way there are mixed answers to this is if you consider a 1 in 1000 chance for success a mixed answer.

AA will not check bags through on separate tickets. This policy has been in place for 6 years now and is clearly outlined at aa.com.
Much appreciated - will go with that and plan accordingly - thank you gents
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Old Jul 25, 2022, 12:22 pm
  #1024  
 
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Originally Posted by jackk763
Traveling LAX-MEL on QF on a BA award. Will be flying to LAX same day from either ORD or LAS (ORD is home but am trying to spend a couple days in LAS before going to Australia if I can swing it), and planned to book the domestic segment to LAX on AA. I understand from this thread that AA wouldnt be obligAAted to check my bags all the way through to Melbourne, but if I were lucky enough to get a kind check-in agent, is there any chance they would check the bags through to MEL? Or is it such a low chance as to be negligible and I should just book the domestic leg on whoever is cheAApest? Thanks in advance.
Any thoughts on the opposite direction? MEL-LAX QF on a BA award and a LAX-JFK on AA revenue ticket? Would AA allow QF to check through and issue boarding passes (considering bags are usually paid with AA on domestic)
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Old Jul 25, 2022, 12:30 pm
  #1025  
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Originally Posted by passportsandpolaroids
Any thoughts on the opposite direction? MEL-LAX QF on a BA award and a LAX-JFK on AA revenue ticket? Would AA allow QF to check through and issue boarding passes (considering bags are usually paid with AA on domestic)
Since your first flight MEL-LAX is QF this is up to QF's policy as to whether they will check bags through on separate tickets. QF will not issue your AA boarding passes on a separate ticket.

Of course arriving into the US you will have to claim your bags at LAX regardless of whether they're checked through or not.
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Old Jul 25, 2022, 2:05 pm
  #1026  
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Originally Posted by JJeffrey
Since your first flight MEL-LAX is QF this is up to QF's policy as to whether they will check bags through on separate tickets. QF will not issue your AA boarding passes on a separate ticket.

Of course arriving into the US you will have to claim your bags at LAX regardless of whether they're checked through or not.
+1

And one can just check-in online on AA for boarding pass.
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Old Jul 25, 2022, 2:24 pm
  #1027  
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QF's baggage policy is to check baggage through when connecting between an award flight anf a revenue flight, so you should be fine
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Old Aug 28, 2022, 6:06 pm
  #1028  
 
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Will AA Protect Two Separate AA Award Tickets on AA and Hawaiian Air

We are trying to fly from DFW to KOA with AA award miles. If we want flatbeds, we have to fly DFW-OGG and then connect to Hawaiian Air and fly OGG-KOA.

I can get an AA biz class award ticket from DFW-OGG on AA metal, and then an AA coach Award ticket fro OGG-KOA on Hawaiian Air metal. And then the reverse on the return.

First question, will AA in Dallas interline the bags to the Hawaiian Air OGG-KOA flight? And will Hawaiian Air in KOA interline the bags from Hawaiian Air in OGG to AA for the OGG-DFW return?

Second question, if the first AA flight on the outbound, or the first Hawaiian Air flight on the return is delayed, will there be any protection?
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Old Aug 28, 2022, 6:27 pm
  #1029  
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No bags checked through on separate tickets. No protection.
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Old Aug 28, 2022, 6:37 pm
  #1030  
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I do not know about Hawaiian, however, AA will not through-check baggage on separate tickets or PNRs. They also will not protect passengers holding separate tickets that are not booked under the same PNR.

Last edited by TWA884; Sep 4, 2022 at 7:26 pm
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Old Aug 28, 2022, 6:42 pm
  #1031  
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Why would it have to be on separate tickets? One AA ticket can hold more than one award.

Since the two flights are in different classes of service, it might be necessary to call AA to get both awards on a single ticket.
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Old Aug 28, 2022, 6:46 pm
  #1032  
 
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Why do you want to book the flights on separate tickets? If both awards are available, shouldn't AA be able to link them in one award?

You might have additional options looking at DFW-HNL-KOA. There are lie-flats on DFW-HNL also.

(LoL - sorry Guv1976 -- great minds or something -- I don't type fast enough!)

Last edited by cmtlatitudes; Aug 28, 2022 at 6:49 pm Reason: added comment for Guv1976
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Old Aug 28, 2022, 6:53 pm
  #1033  
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Originally Posted by cmtlatitudes
Why do you want to book the flights on separate tickets? If both awards are available, shouldn't AA be able to link them in one award?
Nope, must be two awards:

"#Any flight within Hawaii requires a separate award and is only valid on Hawaiian Airlines."

Source:

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp

But just because it has to be two different awards does not mean that it has to be two different tickets. Everytime somebody books a simple LGA-ORD-LGA roundtrip with AAdvantage miles, they have two separate awards, but only one ticket. All AAdvantage awards these days are issued as one-ways; they can be combined flexibly to create a variety of itineraries on a single ticket.
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Old Aug 28, 2022, 7:12 pm
  #1034  
 
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You can certainly book this as a single ticket with miles, the first being business DFW/OGG and then coach on HA OGG/KOA. You will need to set it up as multi-city same day travel. You will not be protected if you booked 2 separate tickets.

Your trip summary


Business / Main Cabin
Total trip (per person)
95,000 miles
+ $5.60
DFW to OGG
87,500 miles
OGG to KOA
7,500 miles
Total (all passengers)
95,000 miles + $5.60
Includes taxes and carrier-imposed fees
Price and tax information
Room to work or relax
  • Larger, more comfortable seat
  • 2 free checked bags *
  • Priority security at participating airports
  • Priority boarding
  • Same-day flight change & standby when available on American flights
Footnote* AAdvantage Executive Platinum members get 1 extra checked bag.
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Old Aug 28, 2022, 7:18 pm
  #1035  
 
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Originally Posted by guv1976
Nope, must be two awards:

"#Any flight within Hawaii requires a separate award and is only valid on Hawaiian Airlines."

Source:

https://www.aa.com/i18n/aadvantage-p...ward-chart.jsp
Interesting. Back before covid and LPs, mainland-KOA was always my 'go to' trip for meeting PLT EQM requirements. RT with the J/F bonus would get me almost entirely there. That was one paid ticket each way with a codeshare so bags weren't an issue.

I didn't realize the separate requirement for inter-island Hawaii award travel. Good to know.
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