Jun 18, 2016, 2:27 pm
Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)
E.g. CX new policy in line with above:
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.
Link to update of Aus BT article with airline announcements of their positions
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
Originally Posted by OAG
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF) To align American Airlines (AA) with our oneworld partners and to reduce baggage mishandlings, we will now only through check customers and baggage when all the tickets are in the same PNR. Through check-in will be honored between the following carriers only:
- Code:
American Airlines and American Eagle
- Code:
oneworld airlines and affiliates
Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?
"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."
What would be the bag charges if the customer holds separate tickets
in separate PNRs?
American will not through check a customer’s bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.
International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.
What will customers be charged if we can through check the bag?
The charges would depend on what tickets the customer holds in the same PNR.
Do Alaska and our other codeshare/interline partners count as affiliate airlines?
No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
E.g. CX new policy in line with above:
"+ oneworld Ticketing and Disruption Policy 01 Jun 2016
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
- If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
- If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Link to full article on Australian Business Traveller
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
Link to full article on Australian Business Traveller
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016
Jun 20, 2016, 11:04 am
#76
Join Date: Jan 2013
Location: London
Programs: BA Gold, IHG Platinum, Accor Gold
Posts: 1,019
The change to OW policy is that member airlines are not required to check bags through on separate tickets, and BA and CX immediately dropped through-check on separate tickets.
AA did NOT change their policy as of yet AND has an interline agreement with QF, so as of right now you should be able to check through with Qantas.
See the following thread for more info on AA;
http://www.flyertalk.com/forum/ameri...un-2016-a.html
AA did NOT change their policy as of yet AND has an interline agreement with QF, so as of right now you should be able to check through with Qantas.
See the following thread for more info on AA;
http://www.flyertalk.com/forum/ameri...un-2016-a.html
This is the discussion on interlining in the QF forum which doesn't shed much light on AA-QF interlining:
http://www.flyertalk.com/forum/qanta...xceptions.html
Jun 20, 2016, 11:21 am
#77
Moderator: American AAdvantage
Original Poster
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Qantas has announced they'll jump on this wagon 1 Sep 2016:
http://www.flyertalk.com/forum/qanta...xceptions.html
From Australian Business Traveller (link)
Those announcing they STILL HONOR connection protection and through checking / interlining on separate PNRs: AA ("at this time"), MH
Those announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs: AY, BA, CX, JJ, LA, QF, QR
http://www.flyertalk.com/forum/qanta...xceptions.html
From Australian Business Traveller (link)
Those announcing they STILL HONOR connection protection and through checking / interlining on separate PNRs: AA ("at this time"), MH
Those announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs: AY, BA, CX, JJ, LA, QF, QR
Last edited by JDiver; Jun 20, 2016 at 11:36 am
Jun 20, 2016, 12:13 pm
#78
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Join Date: Jul 2010
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Posts: 14,733
It seems to be somewhat of a grey area with the rest of One World not interlining bags anymore. It'd be interesting to know if AA will check through bags for AA flight followed by a QF flight on a PNR....does anyone have recent experience of this happening? Is it feasible for the OP?
This is the discussion on interlining in the QF forum which doesn't shed much light on AA-QF interlining:
http://www.flyertalk.com/forum/qanta...xceptions.html
This is the discussion on interlining in the QF forum which doesn't shed much light on AA-QF interlining:
http://www.flyertalk.com/forum/qanta...xceptions.html
Jun 20, 2016, 12:22 pm
#79
Join Date: Jan 2013
Location: London
Programs: BA Gold, IHG Platinum, Accor Gold
Posts: 1,019
In the OP's case I would be prudent in booking his connection given all the links refer to AA saying they still interlink separate ticketsat the moment. With the rest of One World having stopped, I wouldn't want to be dependent on AA interlinking to make a connection. Better to allow sufficient time just in case AA change their policy to be in line with the rest of One World. Last thing you need after a long flight is the fear of missing your connection and you're on separate tickets (I know AA are pretty good when this happens but QF are a bit tougher).
Jun 20, 2016, 2:43 pm
#80
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Join Date: Jan 2002
Posts: 44,595
I would not rely on AA not changing its policy before you travel ( unless date is very soon )
How much would it be to change the existing booking to have WLG as the outbound destination vs the purchase of a separate ticket? If you can change the existing booking, you are sure to be ok with the through checking plus protection
Alternatively, looking at the fares it is about AUD260 (USD193/GBP132 ) extra for a flexible ticket for SYD-WLG ; if you book the flexible ticket for the evening, then if you are in time , you can change to the morning flight
How much would it be to change the existing booking to have WLG as the outbound destination vs the purchase of a separate ticket? If you can change the existing booking, you are sure to be ok with the through checking plus protection
Alternatively, looking at the fares it is about AUD260 (USD193/GBP132 ) extra for a flexible ticket for SYD-WLG ; if you book the flexible ticket for the evening, then if you are in time , you can change to the morning flight
Jun 20, 2016, 4:01 pm
#81
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From Australian Business Traveller (link)
Those announcing they STILL HONOR connection protection and through checking / interlining on separate PNRs: AA ("at this time"), MH
Those announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs: AY, BA, CX, JJ, LA, QF, QR
Those announcing they STILL HONOR connection protection and through checking / interlining on separate PNRs: AA ("at this time"), MH
Those announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs: AY, BA, CX, JJ, LA, QF, QR
The austbt link is for baggage policy:- not baggage and passenger policy. There are threads on FT where passengers have not been protected on separate tickets. And one thread involving S7? who was protected.
Last edited by Mwenenzi; Jun 20, 2016 at 9:17 pm Reason: spelling
Jun 20, 2016, 8:54 pm
#82
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If we ignore MH for the moment, then what protection does AA offer. They will check through bags and protect but doesn't the protection come from the second airline, and the check through is the first airline?
So if one is doing AA-CX round trip on separate tickets, you can check bags through on the outbound, but no protection from CX. On the return you can't check bags through but AA will protect you.
Do I have that right?
And for LHR transit from BA to AA, how many hours would one allow to go through immigration, pick up bags, clear customs, and back through security, passport control, and check bags (including the cutoff for checked bags)?
So if one is doing AA-CX round trip on separate tickets, you can check bags through on the outbound, but no protection from CX. On the return you can't check bags through but AA will protect you.
Do I have that right?
And for LHR transit from BA to AA, how many hours would one allow to go through immigration, pick up bags, clear customs, and back through security, passport control, and check bags (including the cutoff for checked bags)?
Jun 20, 2016, 9:17 pm
#83
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Location: US
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Posts: 1,753
Jun 23, 2016, 2:55 am
#84
Join Date: Jan 2008
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I'm flying to Heathrow on an AA award ticket, then later that day I have flights, booked via BA and both under BA numbers from Heathrow to EDI and then EDI-LSI (Shetland). The EDI-LSI leg is operated by Flybe for Loganair.
Neither Flybe nor Loganair is a member of One World. But might I still be able to check my bag all the way through since that leg is marketed by a OW partner (BA in this case)?
Last edited by turnleftbrighteyes; Jun 23, 2016 at 2:55 am Reason: Missed a comma
Jun 23, 2016, 1:37 pm
#85
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No more US-LHR-US, and separate ticket LHR-CPH-LHR. Had to do this for business on a couple of occasions, where I had business in London on the inbound for a couple of days. Now, in order to have my luggage checked through on the return, I'd have to buy a one-way CPH-LHR-US?
Ouch. I may be spending more nights in London. Collect luggage at T5, go through Customs/immigration, landside transfer T5/T3, check in at T3. How long do you think it would take?
Ouch. I may be spending more nights in London. Collect luggage at T5, go through Customs/immigration, landside transfer T5/T3, check in at T3. How long do you think it would take?
Jun 23, 2016, 2:32 pm
#86
Join Date: Apr 2010
Posts: 1,546
AB refused to interline baggage for me this week. I provided the ticket number of the connecting AA flight. The TA consulted with a colleague and said that if the ticket wasn't already linked in her system, she "wasn't allowed to add it." This wasn't just stubbornness as she was otherwise helpful, including giving my non-status companion a priority bag tag and a good seat assignment.
Jun 23, 2016, 2:38 pm
#87
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No more US-LHR-US, and separate ticket LHR-CPH-LHR. Had to do this for business on a couple of occasions, where I had business in London on the inbound for a couple of days. Now, in order to have my luggage checked through on the return, I'd have to buy a one-way CPH-LHR-US?
US-CPH/LHR-US ticket plus a CPH-LHR ticket or
US-CPH r/t ticket which allows a stopover enroute
Buying US-CPH/LHR-US plus a one way CPH-LHR may well be a cheaper way of buying the trip anyway for travel on AA. In July for example, the lowest r/t fare for ORD-LHR is showing as $1548 whilst ORD-CPH outbound plus LHR-ORD inbound is showing as $1201. CPH-LHR lowest fares seem to be $53 on SAS or $113 on BA.
If wanting to stop in London on outbound it seems to be $1060 for ORD-LHR / CPH-ORD plus $151 for a BA flight LHR-CPH
Last edited by Dave Noble; Jun 23, 2016 at 2:56 pm
Jun 23, 2016, 8:52 pm
#88
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
This could backfire and annoy a lot of passengers. I believe many will not feel the severity of the change until they get IRROPs in separate PNRs. If CX got delayed on their flights to make AA flyers to miss their PEK/PVG/NRT/HKG-US flights, and AA considers the mis-connect as no-shows, then all the flyers will be absolutely mad. I can also feel the disgust of OneWorld flyers checking in and arguing with the TA about baggage interlining when they can see their companion/other flyers who can check their bag all the way through with one single PNR.
I definitely can feel the pain right away. At this moment, if I cannot link all the flights into one PNR, I would have to schedule extra cushion for transferring the bags.
Jun 23, 2016, 11:59 pm
#89
Join Date: Feb 2014
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For me, this is worse news than almost any of the AAdvantage changes this year. The amount of extra hassle, stress, and time this will add to my life is exhausting to think about. I tweeted my frustration to CX, but didn't get a response. I wish there was something we could do to influence a reversal.
Jun 24, 2016, 10:09 am
#90
Join Date: Aug 2011
Location: St. Louis, MO, USA
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No, you just need to buy either a
US-CPH/LHR-US ticket plus a CPH-LHR ticket or
US-CPH r/t ticket which allows a stopover enroute
Buying US-CPH/LHR-US plus a one way CPH-LHR may well be a cheaper way of buying the trip anyway for travel on AA. In July for example, the lowest r/t fare for ORD-LHR is showing as $1548 whilst ORD-CPH outbound plus LHR-ORD inbound is showing as $1201. CPH-LHR lowest fares seem to be $53 on SAS or $113 on BA.
If wanting to stop in London on outbound it seems to be $1060 for ORD-LHR / CPH-ORD plus $151 for a BA flight LHR-CPH
US-CPH/LHR-US ticket plus a CPH-LHR ticket or
US-CPH r/t ticket which allows a stopover enroute
Buying US-CPH/LHR-US plus a one way CPH-LHR may well be a cheaper way of buying the trip anyway for travel on AA. In July for example, the lowest r/t fare for ORD-LHR is showing as $1548 whilst ORD-CPH outbound plus LHR-ORD inbound is showing as $1201. CPH-LHR lowest fares seem to be $53 on SAS or $113 on BA.
If wanting to stop in London on outbound it seems to be $1060 for ORD-LHR / CPH-ORD plus $151 for a BA flight LHR-CPH
Still a little confused; excluding the stopover fares (higher?), booking US-CPH/LHR-US, and then CPH-LHR separately would still mean I'd have to collect luggage, clear customs/immigration, transfer landside, check-in again, and re-clear security at LHR on the return.
Not sure that I could book that on aa.com under one PNR, especially if I wanted J on the TATL, and Y Intra-Europe.