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Old Jun 18, 2016, 2:27 pm
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Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.

Background:
Originally Posted by OAG

According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)

To align American Airlines (AA) with our oneworld partners and to reduce
baggage mishandlings, we will now only through check customers and
baggage when all the tickets are in the same PNR.

Through check-in will be honored between the following carriers only:
  • Code:
    American Airlines and American Eagle
    • Code:
       oneworld airlines and affiliates


Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?

"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."

What would be the bag charges if the customer holds separate tickets
in separate PNRs?

American will not through check a customer’s bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.

International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.

What will customers be charged if we can through check the bag?

The charges would depend on what tickets the customer holds in the same PNR.

Do Alaska and our other codeshare/interline partners count as affiliate airlines?

No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”

Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
  • If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation


As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets

Updated 26 Feb 2017 - JDiver
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Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016

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Old Jun 24, 2016, 2:24 pm
  #91  
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Originally Posted by iplaybass


Still a little confused; excluding the stopover fares (higher?), booking US-CPH/LHR-US, and then CPH-LHR separately would still mean I'd have to collect luggage, clear customs/immigration, transfer landside, check-in again, and re-clear security at LHR on the return.

Not sure that I could book that on aa.com under one PNR, especially if I wanted J on the TATL, and Y Intra-Europe.
If you are planning to have a stopover, you will have to collect luggage and clear immigration anyway

If you plan to have a stopover on the outbound... buy an open jaw Ticket for US-UK outbound and CPH-US inbound

If you plan to have a stopover on the inbound... buy an open jaw Ticket for US-CPH outbound and LHR-US inbound

You can then just buy a separate ticket for the standalone flight of LHR-CPH or CPH-LHR

If booked this way , it can be ( based on lowest fares from ITA ) cheaper than buying a US-LHR r/t plus a LHR-CPH r/t plus you will have through baggage checking for the journey to/from US-CPH

If you have a ticket US-LHR / CPH-LHR-US , then can check baggage in at CPH and collect it in the US
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Old Jun 30, 2016, 11:29 am
  #92  
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This is a particularly horrible change. What makes it so much worse is that it most affects travelers who are already inconvenienced by the failure of an airline to operate ontime.

I have used this arrangement multiple times (mostly changes at LHR and NRT, including one in March). I have been protected in the case of IRROPS several times. More often, I have been able to book a shorter (still legal) connection safe in the knowledge that if an issue occurs, I will be protected.

As many have noted, people don't book multiple PNRs just for fun. The last three times I have done it were because I could not get award space on the connecting flight. So, I am already paying cash for a ticket that would cost zero additional miles if the airline would just open up a seat.

The various changes to the advantage program over the years and problems with award availability have made me pretty close to a free agent (I have switched to just buying a business class seat on whatever airline has the fare and routing that makes sense). This change, however, seems simply punitive with no offsetting economic rationale. The first time I am caught in some airport with an agent telling me I have to buy another ticket since I missed my flight due their partner airline's mechanical failure will be a moment I am not soon to forget.
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Old Jul 13, 2016, 6:27 pm
  #93  
 
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Agree that this is a horrible change. And this apparently now spells out in stone other airline's obligations re:disruptions - for example, now CX specifically says its not responsible for connection protection when two PNRs are involved:

http://www.cxagents.com/cxa/gc/en_HK/ln2

In the past, I've had CX protect and interline a HKG-PVG-DFW-SFO CX/AA ticket, where they'd offer to move me on their own metal (HKG-SFO) in case of a misconnect.

My guess that carriers like CX and BA see a lot of misconnects due to their locations (HKG due to China ATC, and LHR just being one of the crappiest airports for connections in general) - that they really protested the oneworld policy - to save $$$ in IMO a rather short-sighted move. I mean BA has managed to delay EVERY single bag transferred through LHR that I've checked, so for every bag they don't have to transfer....

As a side note, is there a way to actually get two separate ticket #s on a single PNR? The CX website suggests there is a way...
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Old Jul 14, 2016, 5:49 am
  #94  
 
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A single PNR may have multiple ticket numbers linked to it - often happens when you have flights coded under different airline numbers, or when you upgrade a segment for one airline (eg using an AA SWU) without affecting other non-upgradeable trips (like your connection LHR-someplace in Europe). What you can't do is take two itins, coded under different ticket numbers and separate PNRs, and merge them under one PNR after the fact. Or at least I have never been able to get someone to do it. I don't see how a TA wouldn't be able to create a new PNR and link two trips under it, for example, but it is not done and I am not sure it would help.
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Old Jul 14, 2016, 12:26 pm
  #95  
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For now, AA continues to interline my bags, which is good because I wouldn't otherwise make some connections.
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Old Jul 14, 2016, 1:45 pm
  #96  
 
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Originally Posted by nk15
For now, AA continues to interline my bags, which is good because I wouldn't otherwise make some connections.
Just called to check on this for two all AA itineraries with two separate PNRs and a 60 minute connection from the last flight on ITN #1 (international flight from EZE via DFW) to the flight on ITN #2. It will be tight anyway (fingers crossed), but REALLY tight if I had to claim and recheck the bag. The agent told me they would check my bag through to my final destination on the second itinerary if I provided the agent in EZE with the record locator #. I just printed it out to show when I check in!
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Old Jul 14, 2016, 2:22 pm
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I thought I read that AA will continue to check AA-to-AA on separate PNRs anyway, but not when going to another airline. As long as you're going 1st PNR EZE-DFW on AA, and then 2nd PNR DFW-XXX on AA, this shouldn't change.

Am I correct?
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Old Jul 14, 2016, 2:30 pm
  #98  
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Originally Posted by zpaul
I thought I read that AA will continue to check AA-to-AA on separate PNRs anyway, but not when going to another airline. As long as you're going 1st PNR EZE-DFW on AA, and then 2nd PNR DFW-XXX on AA, this shouldn't change.

Am I correct?

AA still has-- to this very day-- this policy:

Through Checked Baggage - When Traveling on Separate Ticket

American will 'through-check' bags when separate tickets have been issued for travel on the following carriers:

- American Airlines and American Eagle
- oneworld partner airline and affiliates

American is unable to ‘through-check' bags when the customer has 2 separate tickets when traveling on American and non-oneworld carriers This results in airport check-in representatives collecting the required baggage fees based on each airline's established policies.
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Old Jul 14, 2016, 2:36 pm
  #99  
 
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Originally Posted by JonNYC
AA still has-- to this very day-- this policy:
Exactly, which is why it will work for remedy, but in general this thread about the upcoming changes, where, if I understand correctly, AA will eliminate the second item - through-checking to other oneworld airlines if on a separate PNR. I understand that they WILL continue to through-check as long as the separate PNRs are both AA flights. Is that correct?

From post #2 in this thread:
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st, impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference."

Last edited by zpaul; Jul 14, 2016 at 2:49 pm
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Old Jul 14, 2016, 3:29 pm
  #100  
 
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Originally Posted by zpaul
I thought I read that AA will continue to check AA-to-AA on separate PNRs anyway, but not when going to another airline. As long as you're going 1st PNR EZE-DFW on AA, and then 2nd PNR DFW-XXX on AA, this shouldn't change.

Am I correct?
ITN #1: EZE => DFW => PHX (arrives at 7:40 AM)
ITN # 2: PHX => CMH (departs at 8:44 AM, same day)
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Old Jul 14, 2016, 3:47 pm
  #101  
 
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Originally Posted by ChrL
I think this will be problematic for airpass. Airpass is only valid on AA operated flights so if I want to go to somewhere that AA does not fly (eg in Europe) I end up with an airpass ticket to LHR and a separate onward BA ticket.

Right now it looks like everything will be fine flying to Europe because AA will interline to BA. But that won't be the case on the way back (unless I can find someone who can build a PNR with a mix of AA/airpass and BA flights).
A good travel agent can put two separate tickets on the same PNR for most situations, which is still supported for through check-in and interruption assistance in both the CX and BA policies. Have you checked to see if Airpass agents can do that too? I wouldn't be surprised if they can't, but it might be worth a shot.

Last edited by Sykes; Jul 14, 2016 at 4:14 pm
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Old Jul 14, 2016, 6:10 pm
  #102  
 
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Originally Posted by zpaul
Exactly, which is why it will work for remedy, but in general this thread about the upcoming changes, where, if I understand correctly, AA will eliminate the second item - through-checking to other oneworld airlines if on a separate PNR. I understand that they WILL continue to through-check as long as the separate PNRs are both AA flights. Is that correct?

From post #2 in this thread:
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st, impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference."
I don't think you "understand correctly", in that there are no "upcoming changes". BA/CX/JL have changed, and AA says it won't.
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Old Jul 15, 2016, 2:39 am
  #103  
 
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The entire thing seems to have come about because of BA, who won't even check through to itself on different PNRs and their new GDS overlay prevents agents from doing so.
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Old Jul 15, 2016, 5:14 am
  #104  
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Originally Posted by Himeno
The entire thing seems to have come about because of BA, who won't even check through to itself on different PNRs and their new GDS overlay prevents agents from doing so.
Keep in mind that even though AA may interline your bags, when irrops hit (AA mechanical of course, what else) you are on your own, both AA and BA play dumb and BA wanted to charge me a change fee (OW Emerald on separate back to back J tickets). Crazy and very lame...
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Old Jul 15, 2016, 7:02 am
  #105  
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Originally Posted by nk15
Keep in mind that even though AA may interline your bags, when irrops hit (AA mechanical of course, what else) you are on your own, both AA and BA play dumb and BA wanted to charge me a change fee (OW Emerald on separate back to back J tickets). Crazy and very lame...
BA is quite clear that it offers no protection on separate tickets - holding status makes no difference to the policy. Arrive late and can expect to be treated as a no show
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