Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016

Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016

    Hide Wikipost
Old May 20, 19, 5:57 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

Background:
Originally Posted by OAG

According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)
 
 To align American Airlines (AA) with our oneworld partners and to reduce 
 baggage mishandlings, we will now only through check customers and 
 baggage when all the tickets are in the same PNR.
 
 Through check-in will be honored between the following carriers only:
  • American Airlines and American Eagle
  •  oneworld airlines and affiliates
What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier? "Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR." What would be the bag charges if the customer holds separate tickets in separate PNRs? American will not through check a customer’s bag, regardless if it is a oneworld carrier. The customer will need to collect their bag at the final destination on the AA ticket. They will pay for the bag on the second ticket when they recheck it. This may involve exiting the secure area, then claiming and re-checking the bags. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline. International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination. What will customers be charged if we can through check the bag? The charges would depend on what tickets the customer holds in the same PNR. Do Alaska and our other codeshare/interline partners count as affiliate airlines? No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”

Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
  • If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation

As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver View Post
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets


Updated 26 Feb 2017 - JDiver
Print Wikipost

Reply

Old Sep 20, 17, 9:09 am
  #601  
 
Join Date: Dec 2006
Location: NM
Posts: 1,876
Originally Posted by wrp96 View Post
the agent in DEN still wouldn't have been able to check your bags all the way through to BUF due to transiting PHL twice.
That's my understanding, too. A bag cannot go A-PHL-B-PHL-C (or in my case, I tried A-DFW-B-DFW-C on a separate ticket many years ago but I couldn't) under a normal circumstance. I won't be relieved until I saw the bags at BUF.

It's amazing though, that the agent could reroute bags without retrieving and retagging them.

Also, I would delete the agent name when it's so clear that the agent followed the rule. When manager came in and said the same thing, why still blaming (and revealing name of) the agent?
bobbybrown is offline  
Reply With Quote
Old Sep 20, 17, 9:10 am
  #602  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,252
Originally Posted by mvoight View Post
First, I see no reason to name names here. The agent was following policy, which has been announced on this site in the past. Additionally, by your own statement the agent didn't say you booked it this way to save money, you indicated "people frequently" did this. That is NOT a false statement. People do that to save money. She was giving a possible explanation for the policy, not telling you this is why you did it. The problem is NOT with the agents at that location, as they are following the policy of AA. I do not condemn employees for following company policies. If you have a complaint about the policy, complain to the corporate headquarters.
ok I understand what the policy is now. I get it. But the attitude this employee gave me from the second I stepped up to the counter was crazy rude so much so that I addressed her supervisor directly in front of her about how she was speaking to me. I do not get into confrontations with people but this woman was the exception.. I have already contacted corporate about both issues.

thank you everybody for the replies. They're appreciated !
Mauibaby2008 is offline  
Reply With Quote
Old Sep 20, 17, 9:11 am
  #603  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,252
Originally Posted by bobbybrown View Post
That's my understanding, too. A bag cannot go A-PHL-B-PHL-C (or in my case, I tried A-DFW-B-DFW-C on a separate ticket many years ago but I couldn't) under a normal circumstance. I won't be relieved until I saw the bags at BUF.

It's amazing though, that the agent could reroute bags without retrieving and retagging them.
walked up to the counter, sweet as possible, 5 minutes it was done she said to pick them up in BUF. Amazed me too after what I had just experienced in DEN
Mauibaby2008 is offline  
Reply With Quote
Old Sep 20, 17, 9:12 am
  #604  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 40,640
Originally Posted by javabytes View Post
No, let's be clear: OW does not have a policy on this. OW used to have a policy requiring member airlines to through check bags, but dropped that policy. That does not mean OW forbids it... AA is perfectly free to check bags through if they desire, particularly on their own metal. Just like OW no longer requires rebooking through final destination in the event of IROPS spanning multiple reservations, but AA still does anyway.
Of course. Never said anything different. Some number of OW carriers choose to check bags across tickets, not only on their own metal, but to other carriers.

OW is simply a marketing alliance.
Often1 is offline  
Reply With Quote
Old Sep 20, 17, 9:35 am
  #605  
 
Join Date: Apr 2015
Programs: AA EXP, Enterprise PLT, Marriott Gold
Posts: 579
If I am understanding this correct, the 2nd agent typed a few things into the computer and had it sent to BUF? Was your bag actually waiting for you in BUF? She took a massive risk doing that when she did not have your bag in front of her to retag it properly. She essentially counted on the ramp eventually finding out and retagging it correctly, which is a huge gamble to take honestly for her and also for you. I commend her above and beyond service, but that's risky and certainly not aligned with policy.
SpinOn2 is offline  
Reply With Quote
Old Sep 20, 17, 9:52 am
  #606  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,166
Originally Posted by Often1 View Post
Of course. Never said anything different.
Except that you actually, definitely did:
Originally Posted by Often1 View Post
AA follows the OW policy which is not to check bags across tickets. Period.
JonNYC is offline  
Reply With Quote
Old Sep 20, 17, 10:02 am
  #607  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,252
Originally Posted by SpinOn2 View Post
If I am understanding this correct, the 2nd agent typed a few things into the computer and had it sent to BUF? Was your bag actually waiting for you in BUF? She took a massive risk doing that when she did not have your bag in front of her to retag it properly. She essentially counted on the ramp eventually finding out and retagging it correctly, which is a huge gamble to take honestly for her and also for you. I commend her above and beyond service, but that's risky and certainly not aligned with policy.
yeah. Per AA app my bag is already waiting there for me. I'm not there quite yet. Oh and, I made my connection :-)
Mauibaby2008 is offline  
Reply With Quote
Old Sep 20, 17, 10:06 am
  #608  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,252
Originally Posted by JonNYC View Post
Except that you actually, definitely did:
Jon, I am curious do you think agent #2 was incorrect in assisting me? (Common sense aside.. )
Mauibaby2008 is offline  
Reply With Quote
Old Sep 20, 17, 10:10 am
  #609  
Moderator: American AAdvantage, Travel Safety/Security & Texas
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA EXP, HHonors Gold, Hertz 5*
Posts: 10,658
Originally Posted by Mauibaby2008 View Post
walked up to the counter, sweet as possible, 5 minutes it was done she said to pick them up in BUF. Amazed me too after what I had just experienced in DEN
Originally Posted by Mauibaby2008 View Post
Jon, I am curious do you think agent #2 was incorrect in assisting me? (Common sense aside.. )
Based on what I've experienced and heard from others, I'm just surprised that if someone is going to bend the rules to help you, that it would be an agent at PHL
Perhaps things are finally changing there.

Anyway, with the barcode system, I don't think the bag tag needs to be updated as changes are made. The baggage handlers should scan it, and follow any instructions from there.
Not sure what they do if the scan says something different from the tag; if they question, or just go with the scan.
aztimm is offline  
Reply With Quote
Old Sep 20, 17, 10:53 am
  #610  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,714
Originally Posted by Mauibaby2008 View Post
the travel waiver was in place because of the hurricane .. so I changed my reservation due to the hurricane .. I didn't say I was directly impacted by it.

I did not know I needed to claim and re check my bags. In fact I did not even consider that it would be an issue. My
only point of reference for merging reservations was a few years ago on US Air/AA and they did it no questions asked. Sure ignorance of the rules is no excuse and now I know for future reference. But as I thought, and experienced in PHL just an hour ago, it is actually quite simple to do.
If you had been affected by the hurricane (IROPS), they might have accommodated your bag by checking it through, even if it's normally against policy, as indicated by some posters. But in this case you made a voluntary change to take advantage of a travel policy, so IROPS really doesn't apply.

What does apply is oneworld dropping its requirement for baggage through checking on separate PNRs. Though some airlines have backtracked and will through-check on separate PNRs if they're operating the originating flight, AA and BA continue to refuse to through-check on separate PNRs.

It's a shame you didn't check with AA or here before making the changes; this thread documents the issue pretty solidly.
JDiver is offline  
Reply With Quote
Old Sep 20, 17, 2:55 pm
  #611  
 
Join Date: Jan 2010
Location: USA
Programs: AA, WN, DL, Hilton, Hyatt, SPG, Marriott, Priority Club
Posts: 605
Want to share that AA still makes exceptions for this policy. Spouse and I on a very recent domestic trip had 3 seperate PNR's because of using Awards for one ticket, and to do an overnight outbound. (1st) PNR - Spouse - RT Award F ticket. (2nd) PNR - Me - RT Paid F ticket. (3rd) PNR - Spouse and I on same, RT Paid F, ending in our final destination home. Outbound we did an overnight at DFW so collecting bags and rechecking the next day was what we wanted to do.

Heading home, explained the three PNR reasons, showed a print out of all three, and asked the agent if they would check our two bags to final destination, as we were not overnighting at DFW on the way home. AAgent: "Since you are flying First Class on all your legs, yes I will do that for you." A couple minutes of key strokes later, AAgent printed the tags, took our bags and we were on our way. Our bags came up the carousel at our final destination no probs.

Not revealing the station as I don't want an AAgent(s) Angel(s) to get in trouble.
davesam12 is offline  
Reply With Quote
Old Sep 20, 17, 6:40 pm
  #612  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,714
Originally Posted by davesam12 View Post
Want to share that AA still makes exceptions for this policy. Spouse and I on a very recent domestic trip had 3 seperate PNR's because of using Awards for one ticket, and to do an overnight outbound. (1st) PNR - Spouse - RT Award F ticket. (2nd) PNR - Me - RT Paid F ticket. (3rd) PNR - Spouse and I on same, RT Paid F, ending in our final destination home. Outbound we did an overnight at DFW so collecting bags and rechecking the next day was what we wanted to do.

Heading home, explained the three PNR reasons, showed a print out of all three, and asked the agent if they would check our two bags to final destination, as we were not overnighting at DFW on the way home. AAgent: "Since you are flying First Class on all your legs, yes I will do that for you." A couple minutes of key strokes later, AAgent printed the tags, took our bags and we were on our way. Our bags came up the carousel at our final destination no probs.

Not revealing the station as I don't want an AAgent(s) Angel(s) to get in trouble.
AA will often, from reports, allow through checking when the separate PNRs are a paid flight set connecting to an award flight set or v. v.

IMO the separate PNR no checking through is petty - and several oneworld airlines have walked back the penurious, customer-unfriendly policy.
JDiver is offline  
Reply With Quote
Old Sep 20, 17, 9:45 pm
  #613  
 
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,412
Originally Posted by davesam12 View Post
... asked the agent if they would check our two bags to final destination, as we were not overnighting at DFW on the way home. AAgent: "Since you are flying First Class on all your legs, yes I will do that for you." A couple minutes of key strokes later, AAgent printed the tags, took our bags and we were on our way. Our bags came up the carousel at our final destination no probs.

Not revealing the station as I don't want an AAgent(s) Angel(s) to get in trouble.
AAgents can and will override the horrendous thru-check-bags policy. Just this month two AAgents have thru-checked bags for me. One AAgent stated, "We do it for employees, and you fly far more often than they do, so yes, let me do it for you."

I view this kind of event as one-of-a-kind, extraordinary good fortune, never expected nor relied upon.
CloudCoder is offline  
Reply With Quote
Old Sep 20, 17, 10:40 pm
  #614  
 
Join Date: Apr 2015
Programs: AA EXP, Enterprise PLT, Marriott Gold
Posts: 579
Originally Posted by aztimm View Post
Based on what I've experienced and heard from others, I'm just surprised that if someone is going to bend the rules to help you, that it would be an agent at PHL
Perhaps things are finally changing there.

Anyway, with the barcode system, I don't think the bag tag needs to be updated as changes are made. The baggage handlers should scan it, and follow any instructions from there.
Not sure what they do if the scan says something different from the tag; if they question, or just go with the scan.
I believe they would likely scan it for the flight it was originally tagged on and probably get a message telling them the bag needs routed elsewhere now. That's a pretty risky proposition though, especially at a hub. I sat on a plane last month with a guy who said his bag was tagged from clt-lax earlier this year and somehow his bag got sent to FCO... how I have no idea. He even said the tag and everything was listed correct, so someone screwed up somewhere.
SpinOn2 is offline  
Reply With Quote
Old Sep 21, 17, 9:40 am
  #615  
 
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Programs: AA 1.67MM EXP EMD, UA 1.31MM 1K *G, DL SM, AS MVPG 75K, Marriott LT PLT(PP)/ICH AMB PLT/Hertz PC
Posts: 3,130
Bad direction. Powerless agents, rude check-in desk, etc.

OneWorld misconnection may not work anymore in AA EXP desk or even AAV.

Long story short:

1. AAV tix PHL-LAX-HKG. Late evening PHL-LAX removed, moved towards three hours earlier.

2. Caused OneWorld misconnection at PHL. (Coming from ORD on another tix).

3. Asked by AAV to pick a reroute, but they have to overnight on my dime and only waitlist for next day travel on AA flight number. Declined

Closing in to Day of departure...
4. Got into the debate of AA EXP, AAV agents, and even OneWorld Global Desk.
(a) AA EXP gave AA Codeshare operated by CX in the first place, but only Y.
(b) AAV gave AA only routes, and dared to say maybe they would help waitlist for the upgrade(WHAT?). According to them, no rebooking into OneWorld carriers because they can't get money from them due to the fact that it's bulk ticket.
(c) Oneworld Global Desk was firstly ok with OneWorld partner routes, but eventually he found AA only routes and put me on.

Very inconsistent information that I have been getting.

In addition, I found that they are no longer putting people into premium fare inventory. What they are doing is to get a supervisor/rate desk/revenue management to override the system by rebooking you into the original cabin, and manually open C inventory for the flights that do not contain C inventory of service. This is almost the same as what UA has been doing for two to three years.

The last but not least: PHL agents are the same old low lifes. Treated me like trash when I was waiting for a long time to check the bag after the rebooking.

No more bonus EQMs/EQDs. More restrictive rerouting rules from OneWorld misconnection from separate tix. Rude agents as usual, inconsistent information.

AA is done.

Last edited by PaulInTheSky; Sep 21, 17 at 6:15 pm Reason: Filling in the additional information to make my point.
PaulInTheSky is offline  
Reply With Quote

Thread Tools
Search this Thread