Jun 18, 2016, 2:27 pm
Last edit by: Prospero
oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)
E.g. CX new policy in line with above:
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.
Link to update of Aus BT article with airline announcements of their positions
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
NOTE: See AA Protection on separate oneworld tickets / PNR
AA policy: “Through Checked Baggage Policy – Separate Tickets“ - see PDF available attached to post #1.
Background:
Originally Posted by OAG
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.
Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.
Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)
MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.
Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.
JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.
Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.
See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey
Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF) To align American Airlines (AA) with our oneworld partners and to reduce baggage mishandlings, we will now only through check customers and baggage when all the tickets are in the same PNR. Through check-in will be honored between the following carriers only:
- Code:
American Airlines and American Eagle
- Code:
oneworld airlines and affiliates
Code:
What if I have separate tickets in the same PNR for itineraries with
American to a non-oneworld carrier?
"Our policy on American to non-oneworld airline tickets has not changed.
We will not through check customers or bags even if the tickets are in
the same PNR."
What would be the bag charges if the customer holds separate tickets
in separate PNRs?
American will not through check a customer’s bag, regardless if it is
a oneworld carrier. The customer will need to collect their bag at
the final destination on the AA ticket. They will pay for the bag on the
second ticket when they recheck it. This may involve exiting the secure
area, then claiming and re-checking the bags. The Minimum Connecting
Time (MCT) will usually not be sufficient when the customer has separate
tickets issued for each airline.
International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination.
What will customers be charged if we can through check the bag?
The charges would depend on what tickets the customer holds in the same PNR.
Do Alaska and our other codeshare/interline partners count as affiliate airlines?
No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
E.g. CX new policy in line with above:
"+ oneworld Ticketing and Disruption Policy 01 Jun 2016
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Separate Ticket Policy - Revised Through Check in Handling
With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.
*=Through services are defined as the customer and their baggage being through checked to their final destinations.
To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”
M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
- If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
- If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation
As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."
Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Link to full article on Australian Business Traveller
"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "
But, good news for those flying Qatar Airways:
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.
NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.
E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.
(Added to Wikipost 26 Feb 2017)
Link to full article on Australian Business Traveller
On FT: oneworld no longer interlining between separate tickets / PNRs?
On FT: BA no longer interlining baggage with separate tickets
On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs
On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)
On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]
Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets
Updated 26 Feb 2017 - JDiver
Separate ticketing / PNR: AA, oneworld, through baggage & protection issues > 2016
Jul 10, 2017, 6:49 am
#526
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,716
For all the blame to AA (and I do think it's a stupid policy) this no checking through on separate itineraries actually originated with BA (and BA is still taking the lead on this) and CX, so it's not just US based airlines doing this.
To the OP, there are still advantages to flying AA instead of Southwest in your situation. While AA won't check through, as mentioned above, in IRROPs AA will treat your two tickets as one and help with rebooking. Also, AA at least allows you to fly non-stop NYC-LAX, with Southwest you will be connecting.
To the OP, there are still advantages to flying AA instead of Southwest in your situation. While AA won't check through, as mentioned above, in IRROPs AA will treat your two tickets as one and help with rebooking. Also, AA at least allows you to fly non-stop NYC-LAX, with Southwest you will be connecting.
Jul 10, 2017, 6:58 am
#527
Join Date: Apr 2009
Location: YYF/YLW
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Posts: 5,950
Correct me if I'm wrong, but even if flying with Southwest will they check in the luggage all the way to SYD? Wouldn't the same scenario apply, they can only check through to LAX, you still will have to collect it and re-check to SYD at AA side. Plus, with Southwest, there is no protection on your LAX-SYD segment. While a cheaper altermative, could also prove to be costly. Agree, this AA policy is not helpful at all.
Yes, AA provides protection but not baggage transfer (which is kind of pointless: you're protected if the inbound flight is so delayed that you can't possibly make your connection, but you're probably hosed if your connection is delayed enough so you don't have time to wait for your bags to be delivered and rechecked before the baggage cutoff for the connecting flight, which is probably 60 minutes before departure for LAX-SYD. So in practice (given AA bag delivery slowness) the inbound flight has to get to the gate a bare minimum of 90 minutes before scheduled departure of the connection. Even if the connection is delayed (which would help in making the flight), that doesn't help make the bag cutoff time. And AA holding the flight isn't wildly improbably if an incoming JFK-LAX flight is delayed; there will presumably be a good number of customers, including several in premium cabins, making that connection on one ticket.
I assume the idea of taking WN is that the risk is not that different than it is with AA and you save something in airfare and bag fees.
Jul 10, 2017, 7:29 am
#528
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Posts: 28,190
Airlines around the world, especially in the US, have become much less willing to through check bags on different PNRs or even different tickets in the same PNR than they were just a few years ago. In my opinion, it's asinine. But it's not just AA and their stingy management.
Some airlines have blamed the DOT's relatively-new, Congressionally-mandated customer-friendly bag fee disclosure rules; I have a hard time believing that that's anything but a smoke screen.
Some airlines have blamed the DOT's relatively-new, Congressionally-mandated customer-friendly bag fee disclosure rules; I have a hard time believing that that's anything but a smoke screen.
https://www.transportation.gov/sites...Register_0.pdf
Your assertion that carriers dropped separate ticket baggage interlining in order to collect more fees and protect fares seems reasonable.
Jul 10, 2017, 7:30 am
#529
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,987
..Last time we fly JFK/LAX on ff points, connecting with an AA flight LAX/SYD the check in person gave us a really hard time, because we were on 2 separate tickets. She wanted us to fly JFK/LAX collect our bags & then check in again. The catch was, this meant the time was going to be tight if 1st flight late & would have to go through security AGAIN at LAX...
This is not new
OW thread http://www.flyertalk.com/forum/onewo...d-threads.html
AA thread http://www.flyertalk.com/forum/ameri...ne-2016-a.html
QF thread http://www.flyertalk.com/forum/qanta...xceptions.html
Jul 10, 2017, 7:33 am
#530
Join Date: Apr 2009
Location: YYF/YLW
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Posts: 5,950
The DOT rule updating the CFR was finalized 4/2011 and implemented with regards to baggage fees and single baggage allowance effective 1/2012. I wouldn't call them relatively new.
https://www.transportation.gov/sites...Register_0.pdf
https://www.transportation.gov/sites...Register_0.pdf
Though many on FlyerTalk assert that "connection" has a specific, jargon meaning, I'm not sure that's true. The first aviation definition my search engine found is "Connection: Transfer between two different flights at an intermediate airport (for example: flight 123 from New York to Miami followed by flight 456 from Miami to Sao Paulo). If a passenger’s flights are operated by two different airlines, they may check baggage or obtain boarding passes for the entire itinerary directly at the departure city’s airport, pursuant to interlining agreements or airline alliances. A connection is not the same as a stopover." That has no requirement for same ticket or anything. Certainly, in common English language usage, the word "connection" does not have the specific, same-ticket connotation that you're asserting here. I think that the word "connection" accurately describes what the OP is doing; changing between to airplanes to reach a final destination. So jumping on the OP for using the English language does not seem fair to me. The OP has been perfectly clear that the connection involves multiple tickets ("ticket" being a word that undoubtedly does have a specific, jargon meaning), which is the relevant piece of information.
Last edited by ashill; Jul 10, 2017 at 7:41 am
Jul 10, 2017, 7:53 am
#531
Moderator: American AAdvantage
Original Poster
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Location: NorCal - SMF area
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The new thread has been merged into the existing thread.
The history and intent of this unfriendly policy is in the Wikipost. It was a one world initiative, and Qantas was quick enough to join American, British and other oneworld airlines in requiring passengers flying on separate PNR to recover baggage and recheck - most likely to reduce the numbers of people purchasing separate tickets to avoid the higher fares for through tickets.
Ultimately, Cathay Pacific, Qantas, Qatar etc. walked back their rules of treating separate PNR travel as non-connections, but American and British remain committed to "punishing" those buying separate tickets to save money on their travel. (Just because a passenger sees themselves as "connecting" in LAX with separate ONRs doesn't mean the airlines see itbthat way. Certainly, there's no way to "connect" - including through checking of baggage - using Southwest / WN, as WN doesn't interline or through check baggage with any other airline.)
The history and intent of this unfriendly policy is in the Wikipost. It was a one world initiative, and Qantas was quick enough to join American, British and other oneworld airlines in requiring passengers flying on separate PNR to recover baggage and recheck - most likely to reduce the numbers of people purchasing separate tickets to avoid the higher fares for through tickets.
Ultimately, Cathay Pacific, Qantas, Qatar etc. walked back their rules of treating separate PNR travel as non-connections, but American and British remain committed to "punishing" those buying separate tickets to save money on their travel. (Just because a passenger sees themselves as "connecting" in LAX with separate ONRs doesn't mean the airlines see itbthat way. Certainly, there's no way to "connect" - including through checking of baggage - using Southwest / WN, as WN doesn't interline or through check baggage with any other airline.)
Jul 11, 2017, 12:29 am
#532
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Posts: 61
Correct me if I'm wrong, but even if flying with Southwest will they check in the luggage all the way to SYD? Wouldn't the same scenario apply, they can only check through to LAX, you still will have to collect it and re-check to SYD at AA side. Plus, with Southwest, there is no protection on your LAX-SYD segment. While a cheaper altermative, could also prove to be costly. Agree, this AA policy is not helpful at all.
With the world recession, it makes sense to pay with cash & get big discounts, rather than pay with cards to get a few points. We often get when ask for cash discount 10 or more %. Who cares if retailer pays his tax or not.
Jul 12, 2017, 8:35 pm
#533
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Posts: 61
OK JUST GOT THIS EMAIL from AA customer relations via travel agent.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
Jul 12, 2017, 11:10 pm
#534
Join Date: May 2014
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I have an avios award ticket CUN-MIA on AA. Then a BA ticket MIA-LHR, AA operated.
Could be a valid combination award-revenue for bags interline?
I have several hours as buffer but of course not having to recheck baggage would be better.
Thanks
Could be a valid combination award-revenue for bags interline?
I have several hours as buffer but of course not having to recheck baggage would be better.
Thanks
Jul 13, 2017, 2:00 am
#535
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OK JUST GOT THIS EMAIL from AA customer relations via travel agent.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
Jul 13, 2017, 7:24 am
#536
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OK JUST GOT THIS EMAIL from AA customer relations via travel agent.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
So, will be curious to see any reports on this.
Jul 13, 2017, 7:31 am
#537
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,145
Back in early April, I was going to add a MAD-PRG paid booking to my DFW-MAD award booking. I wanted to check the bags all the way through.
So I called AA and instead of creating a new PNR with MAD-PRG, they just added that segment in my new existing DFW-MAD booking without any change fees, etc.
The agent - at that time - told me that simply linking them would not work to through-check.
If this linking is a new policy, that's good news to me.
So I called AA and instead of creating a new PNR with MAD-PRG, they just added that segment in my new existing DFW-MAD booking without any change fees, etc.
The agent - at that time - told me that simply linking them would not work to through-check.
If this linking is a new policy, that's good news to me.
Jul 13, 2017, 7:39 am
#538
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Back in early April, I was going to add a MAD-PRG paid booking to my DFW-MAD award booking. I wanted to check the bags all the way through.
So I called AA and instead of creating a new PNR with MAD-PRG, they just added that segment in my new existing DFW-MAD booking without any change fees, etc.
So I called AA and instead of creating a new PNR with MAD-PRG, they just added that segment in my new existing DFW-MAD booking without any change fees, etc.
-book award
-then call and have them book the desired revenue segment into that PNR
To my knowledge, it -has- to be done that way-- and only that way to work.
If this is a new capability (and that's a huge "if" in my mind) then it's brand new, to me anyway.
Jul 13, 2017, 5:03 pm
#539
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OK JUST GOT THIS EMAIL from AA customer relations via travel agent.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
It's unedited.
You actually can book an award and revenue ticket in the same reservation when you book through our Reservations department. However, one of the exceptions to the separate baggage policy is our award tickets and revenue tickets. When they are booked separately online, you will need to contact our Reservations department so they can place the appropriate documentation to make sure they are linked. Our system will see that they are linked and are the correct type of ticket to link and will make sure that your luggage is checked all the way through. If it is a revenue and revenue ticket linked, our system will see the type of ticket it is and will not allow for the through checked luggage to be processed.
Jul 13, 2017, 7:35 pm
#540
Join Date: Dec 2002
Location: PHX
Programs: AA EXP
Posts: 1,377
Asked to have this done precisely but getting pushback from two different agents...maybe will try again - but would appreciate validation from others who have been successful.
