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Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016

Separate ticketing / PNR: AA, oneworld, through baggage issues > 2016

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Old May 20, 19, 5:57 am   -   Wikipost
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oneworld announces alliance airlines no longer required to honor missed connections or interline baggage for those on separate PNRs

NOTE: See AA Protection on separate oneworld tickets / PNR

Background:
Originally Posted by OAG

According to OAG’s most recent report, “Self-Connection: The Rise and Roadblocks of a Growing Travel Booking Strategy,” 40 percent of U.S. travellers are bypassing typical booking practices, such as through an airline, travel agency or OTA, and are beginning to self-connect when they travel.

Self-connecting passengers are defined as those that book separate tickets to fly from City A to City C, via City B.

Already popular in Europe, self-connecting is beginning to increase in popularity in the U.S. market as passengers look to save money. Passengers can mix and match airlines in order to score the best deal or connect through a city they would like to visit on the way to their final destination. But what are some of the roadblocks and challenges to successfully self-connect, and how can airlines or airports make this process easier?
oneworld airlines are not required to provide connecting passenger protection of through checked baggage to passengers on separate PNRs; individual airlines may still choose to do so, but it is not required. AA, BA, QF (9/2016) have modified their policies regarding connection protection and baggage through checking of passengers flying on separate PNRs. Read on. (Yes, it means on separate PNRs AA won't even through check on AA to AA - link to ODF.))

Qatar Airways / QR has verified as of 1 March 2017 they will interline baggage on separate PNRs. They must be the first airline (not one honoring the original oneworld policy) one checks in with, and the connection must meet MCT (usually two hours). See more in post quoted below, and link to Australian Business Traveller article. (26 Feb 2017)

MH / Malaysia Airlines STILL HONOR connection protection and through checking / interlining on separate PNRs.

Cathay Pacific and Cathay Dragon reversed their policy and through check baggage on separate PNRs as of 1 Jan 2017. See post #1.

JL / Japan Airlines began through checking to oneworld partners again in Oct 2016.

Qatar Airways will through check baggage to oneworld partners if it’s the trip origin airline.

See Wikipost for this thread in oneworld forum for the list of oneworld airlines and known through checking policies.

Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.

As well, “if you book an award ticket and a paid ticket at the same time, there are mixed reports here of well trained agents being able to combine these into a single PNR at the time of booking, which enables bags to be through checked. But this takes a good agent, probably several HUCAs, and can only be done at the time of booking. “ - JJeffrey

Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF)
 
 To align American Airlines (AA) with our oneworld partners and to reduce 
 baggage mishandlings, we will now only through check customers and 
 baggage when all the tickets are in the same PNR.
 
 Through check-in will be honored between the following carriers only:
  • American Airlines and American Eagle
  •  oneworld airlines and affiliates
What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier? "Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR." What would be the bag charges if the customer holds separate tickets in separate PNRs? American will not through check a customer’s bag, regardless if it is a oneworld carrier. The customer will need to collect their bag at the final destination on the AA ticket. They will pay for the bag on the second ticket when they recheck it. This may involve exiting the secure area, then claiming and re-checking the bags. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline. International flights on separate PNRs (or to non-oneworld carriers) will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination. What will customers be charged if we can through check the bag? The charges would depend on what tickets the customer holds in the same PNR. Do Alaska and our other codeshare/interline partners count as affiliate airlines? No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.

Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.

Link

(One PNR can be comprised of several tickets - up to 16, if memory serves.)

Australian Business Traveller (in part): “Despite the two airlines' (AA and QF) joint venture across the Pacific, check-in staff are no longer obliged to tag your baggage through to your final destination from September 1 2016 if your flights are booked separately (separate ONRs) rather than under the one reservation.”

Instead, those bags will only be tagged as far as the destination shown on each individual booking – not where you’re actually headed at the end of the trip. Both Qantas and American Airlines have confirmed the new arrangements to Australian Business Traveller.
Those also announcing they will NOT HONOR connection protection and through checking / interlining on separate PNRs, even on oneworld airline partners. (AA still honors connection protection if your next flight is on AA.)

E.g. CX new policy in line with above:

"+ oneworld Ticketing and Disruption Policy 01 Jun 2016

Separate Ticket Policy - Revised Through Check in Handling

With effect from 01 Jun 2016, all oneworld carriers have agreed that through* check-in will apply ONLY to passengers travelling on an oneworld itinerary ticketed on a single ticket or where segments are ticketed separately but in the same PNR.

*=Through services are defined as the customer and their baggage being through checked to their final destinations.

To align with the change, disruption policy will also be revised to exclude protection for passengers holding separate tickets that is not booked under the same PNR."
NOTE: CX will still offer protection and baggage interlining between Cathay Pacific and Cathay Dragon.

Oneworld (sic) communications chief Michael Blunt tells Australian Business Traveller that “individual member airlines are free to offer service above and beyond the (Oneworld) alliance minimum standard if they so choose, so some may continue to offer through check-in for customers travelling on separate bookings.”

"All our member airlines will be delighted to continue to check them and their baggage through to any of the 1,000 plus destinations on the alliance network, on multiple sectors,” Blunt says, “provided the itinerary is all on one booking so we are aware of where they and their baggage want to end up and we can plan accordingly and ensure the best possible customer service delivery throughout the journey.”

M. Blunt, as quoted in Australian Business Traveller
Gary Leff, View from the Wing, 16 Aug 2016: reached out to American and learned this new policy goes into effect September 1 although I’m not sure how they can retroactively apply it to tickets purchased before the new policy was implemented.

There’s one small saving grace. Customers traveling on separate tickets where one segment is an award ticket and another has been purchased can through-check bags. Travel must be on American or oneworld partners, and not on partners outside the oneworld alliance (like Etihad or Air Tahiti Nui). Tickets much be in the same reservation. Link
"
  • If you’re booked on two separate PNRs on oneworld carriers, you’ve previously been able to check your bags through to your final destination
  • If you’re booked on two separate tickets on oneworld carriers, you’ve been protected in the event of a misconnect or cancelation

As of June 1, 2016, the oneworld alliance has eliminated these benefits for passengers booked on separate tickets. Oneworld carriers no longer have to check your bags through to other oneworld carriers if booked on a separate ticket, and no longer have to protect you in the event of a misconnect when on separate tickets."

Link to full article in Boarding Area
"In a move which could cause connection chaos for many travellers, airlines belonging to the Oneworld (sic) alliance ... are no longer required to check passengers and their baggage through to their final destination on some connecting flights.

"The new scheme, which came into effect from June 1st (2016), impacts passengers whose journey involves flights on more than one airline where their travel encompasses more than one booking, rather than all flights being listed under a single booking reference. "

But, good news for those flying Qatar Airways:

Originally Posted by JDiver View Post
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate PNRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost 26 Feb 2017)

Link to full article on Australian Business Traveller
Link to update of Aus BT article with airline announcements of their positions

On FT: oneworld no longer interlining between separate tickets / PNRs?

On FT: BA no longer interlining baggage with separate tickets

On FT: CX will not interline to other oneworld airlines if travelling on separate PNRs

On FT: JAL will continue to interline to other oneworld carriers on separate PNRs (4 Oct 2016)

On FT: Qantas - no checking of luggage separate itineraries from 1 Sep (2016) [some exceptions]

Archived previous thread: ARCHIVE: Change to through-checking Oct 2014 (interlining) baggage on separate tickets


Updated 26 Feb 2017 - JDiver
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Old Feb 26, 17, 9:02 am
  #436  
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Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.

Australian Business Traveller (link) found the change in the QR ground services manual issued 23 Feb 2017, verified by a QR spokesperson.

NOTE: If one is beginning travel with a one world airline adhering to the oneworld policy and continuing on Qatar, one flying on separate ONRs is still going to have to collect baggage and recheck with QR.

E.g. SFO-LAX on AA, LAX-DOH-CMB on QR, two PNRs - the first sector on AA, remainder on QR, AA will not respect QR ground handling rules so one will have to recover baggage at LAX and transfer it to the QR checkin counter.

(Added to Wikipost)

See for this thread in oneworld forum."]this thread[/URL][/U] for a list of oneworld airlines and known through checking policies.

Last edited by JDiver; Feb 26, 17 at 10:43 pm Reason: Add last para
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Old Feb 26, 17, 10:26 am
  #437  
 
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Thank you, JDiver! And thank you, QR, for being a sensible airline.

I really hope AA/BA get their heads out of... wherever they are... to see how ridiculous this policy is.
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Old Feb 26, 17, 12:50 pm
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Originally Posted by JDiver View Post
Important change! Qatar Airways has announced they will no longer adhere to oneworld's draconian baggage transfer policy when flights are booked on separate PNRs.

As long as MCT / minimum connection times are met, QR will interline baggage on separate oneworld PNRs as of 1 March 2017.
Nice - big time that CX and QR (both major players in ow) have reversed course on this stupid policy. Not holding my breath on LCC or BA changing their stance though.
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Old Feb 27, 17, 5:03 am
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Am Oneworld Sapphire, flying BA First into PVG, then an 8hr layover, then JL Business to HND. While I appreciate BA don't interline luggage, would JAL look favourably upon me as a Oneworld Sapphire *if* my preceding BA flight arrived very late for whatever reason into PVG?

Reason I ask is that my JL sector is a reward flight - so if I missed it, I could be scr*wed.
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Old Feb 27, 17, 7:38 am
  #440  
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Originally Posted by no1cub17 View Post
Nice - big time that CX and QR (both major players in ow) have reversed course on this stupid policy. Not holding my breath on LCC or BA changing their stance though.
They did this for me in Doha on the 22nd. So some are already doing it.
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Old Feb 27, 17, 7:25 pm
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I have separate award booking as follows

First ticket:
AA 2504 ORD-MCO

Second Ticket:
AA 195 MCO-MIA
AA 972 MIA-LIM

Third Ticket
LA 2637 LIM-SCL

Do I have to take out my luggage at every stop(except MCO) I have?

Don't know if the agent of AA will be able to help manage check through(at his/her own discretion) or is one hour enough for the baggage claim and check in in LIM?

I'm a OW sapphire and the last ticket of LA is booked as premium economy(intra-south America "business")
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Old Feb 28, 17, 6:29 am
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Originally Posted by fleuve View Post
I have separate award booking as follows

First ticket:
AA 2504 ORD-MCO

Second Ticket:
AA 195 MCO-MIA
AA 972 MIA-LIM

Third Ticket
LA 2637 LIM-SCL

Do I have to take out my luggage at every stop(except MCO) I have?

Don't know if the agent of AA will be able to help manage check through(at his/her own discretion) or is one hour enough for the baggage claim and check in in LIM?

I'm a OW sapphire and the last ticket of LA is booked as premium economy(intra-south America "business")
I would call AA and see if they can combine those all into one PNR. They might just reticket the whole thing for the same amount of miles. That's what an EXP desk agent did for me recently with separate award tickets.

Otherwise, yes... per the policy, you will have to claim your bags and recheck in MCO and LIM.
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Old Apr 15, 17, 6:50 pm
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Connection in ATL, separate AA-AA tickets: protection?

Hey guys I have a bit of a weird situation. One of my travels ends in ATL on AA (one of those Hawaii deals) but I want to get back to STL the same day. The flight arrives in ATL at 6:03pm. There is a flight at 7:03pm connecting through ORD but that's the last one of the day to get to STL.

I called AA to ask if this would be ok since they would end up being separate tickets (I already purchased the other ticket -unfortunately - so I cannot combine the itineraries through a travel agent) and they essentially said no, it is not appropriate (yes exact words) that I am even thinking about giving myself less than 3 hours of connection time. So no help there..

If my previous leg gets delayed and I missed the 7:03 flight to ORD, would AA help me re-book or would they just say - hey we told you to book something with greater than 3 hours connection time and leave me hanging?

There are other options (such as DL and SWA) that leave later but I thought I would have a better chance of re-accommodation for delays if I was on the same airline.

Thoughts? Thanks for your input.
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Old Apr 15, 17, 8:09 pm
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This would be far too risky for me if I were in your shoes. I assume you will only have a carry on, as if you have checked baggage it would be impossible.

You say you want to be back in STL the same day, but would getting a hotel and flying out first thing the next morning be completely unacceptable? To me, that'd be the safest bet...
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Old Apr 15, 17, 8:48 pm
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Yes just a carryon. You have a great point. I just assumed that they would back me up if I booked AA for both legs but two separate tickets mean two separate contracts. I really appreciate this. I'm going to book the travel for the next morning and get a hotel room.
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Old Apr 15, 17, 8:53 pm
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Originally Posted by moonwoo View Post
Yes just a carryon. You have a great point. I just assumed that they would back me up if I booked AA for both legs but two separate tickets mean two separate contracts. I really appreciate this. I'm going to book the travel for the next morning and get a hotel room.
I guess everyone has different risk tolerances, but I do things like this all the time. If things go well, you make your 7:03 p.m. flight without a hitch.

If they don't, you walk up to the gate/admirals club/ticketing center (or if it's really late, you tweet/call AA) and say you missed and can you get the first one out in the morning. They'll put you on it. Look up "late arrival standby" and see what you can find. The only real risk in my book is if the next day's flights are legit all full.

I've never (personally) understood the philosophy behind planning for Plan B preemptively.
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Old Apr 15, 17, 8:57 pm
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Here is the AA policy that protects passengers on separate tickets:

https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf

See page 13 for specifics. No mention of MCT in the policy document, but I'd definitely make sure that I satisfied the MCT. Dunno if 60 min for AA D to D at ATL satisfies the MCT, but I assume it would.

I would book the 7:03 flight to ORD. 60 minutes is plenty of time.
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Old Apr 15, 17, 8:57 pm
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Originally Posted by moonwoo View Post
Yes just a carryon. You have a great point. I just assumed that they would back me up if I booked AA for both legs but two separate tickets mean two separate contracts. I really appreciate this. I'm going to book the travel for the next morning and get a hotel room.
I assume you're connecting in either LAX or DFW on the way. Why not find the cheapest flight you can (on a different airline of course) from LAX/DFW to STL? It'll save you a lot of time and eliminate a couple connections where things could go awry. Just a thought.
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Old Apr 15, 17, 9:09 pm
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Originally Posted by platbrownguy View Post
I guess everyone has different risk tolerances, but I do things like this all the time. If things go well, you make your 7:03 p.m. flight without a hitch.

If they don't, you walk up to the gate/admirals club/ticketing center (or if it's really late, you tweet/call AA) and say you missed and can you get the first one out in the morning. They'll put you on it. Look up "late arrival standby" and see what you can find. The only real risk in my book is if the next day's flights are legit all full.

I've never (personally) understood the philosophy behind planning for Plan B preemptively.

Another good point. I've never done one of these before and prior to posting here, I called AA reservation desk and Chase Sapphire CS. AA telling me that it was inappropriate for me to do such a thing and that they would not take responsibility for the last leg if I missed the flight AND Chase telling me that they'll get me accommodation (hotel) if I missed the flight per their travel insurance but I wont be reimbursed for the missed flight PLUS the first response was enough to scare me to get on the next day flight.
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Old Apr 15, 17, 9:36 pm
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Originally Posted by FWAAA View Post
Here is the AA policy that protects passengers on separate tickets:

https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf

See page 13 for specifics. No mention of MCT in the policy document, but I'd definitely make sure that I satisfied the MCT. Dunno if 60 min for AA D to D at ATL satisfies the MCT, but I assume it would.

I would book the 7:03 flight to ORD. 60 minutes is plenty of time.

Hmmm, that document is actually pretty awesome. I know that either late last year or early this year OW decided that it would be up to the carriers to book connecting passengers through. I'm assuming AA is continuing this practice even though they are not required to do so.. I have no idea why the agent told me they are not responsible for delays... perhaps they didn't know the actual rules or they know something new is coming?
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