Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

REACTION, DISCUSSION: EQD, status tier, upgrade changes as of 6 Jun 2016

Community
Wiki Posts
Search
View Poll Results: The AAdvantage changes announced 6 Jun 2016 will
incentivize me to fly AA more, as I benefit overall
27
3.55%
cause me to buy premium over discount AA fares
26
3.42%
not impact my travel on AA in the balance
128
16.82%
make me choose AA or a competitor, depending on itinerary
181
23.78%
make me become an independent agent
221
29.04%
cause me to join another airline's FF program
178
23.39%
Voters: 761. You may not vote on this poll

Old Jun 6, 2016, 10:31 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
AAdvantage Changes Announced 6 Jun 2016 - REACTION, DISCUSSION

This thread is dedicated to "REACTION, DISCUSSION" of the changes announced June 6, 2016.

For "JUST THE FACTS", please use JUST THE FACTS: EQD, status tier, upgrade changes as of 6 Jun 2016


Link to AAdvantage Program Updates page on aa.com.

Link to Gary Leff's "View from the Wing" blog article on these changes.

Link to Ben "Lucky" Schlappig's take in "One Mile at a Time" on View From the Boarding Area

Summary of changes:

aa.com: Unknown but intended: aa.com updated to show EQM, EQD and RDM/AW for your convenience when booking and in your account for keeping informed about your accruals.
Aug 2016:

Change to earning Award / Redeemable Miles to revenue based begins (see FT thread)

Bonus award miles "More Miles" for premium cabin discontinued

For travel beginning August 1, 2016

Earn award miles based on your ticket price and elite status on American-marketed flights.

You earn miles on the base fare plus carrier-imposed fees minus government-imposed taxes and fees. The more you spend (and the higher your elite status level) the more you’ll earn.
  • AAdvantage® member – 5 miles for every U.S. dollar
  • Gold member – 7 miles for every U.S. dollar (40% bonus)
  • Platinum member – 8 miles for every U.S. dollar (60% bonus)
  • Platinum Pro - 9 miles for every U.S. dollar
  • Executive Platinum member – 11 miles for every U.S. dollar (120% bonus)
On most flights marketed by partner airlines, you'll earn award miles based on a percentage of the flight distance and the fare class of your ticket. Rates will be available by July 15.

NOTE: this also pertains to "special fares", such as those purchased through AA Vacations. (not AA language)

1 Jan 2017:

Status earning to have EQM/EQS criteria AND "EQD" revenue spend requirement

In addition to the (same as 2016) required EQM or EQS, to earn status one will have to also earn "Elite Qualifying Dollars" / "EQD" spend credit as follows (during the calendar year):

"EQDs will be awarded based on:

Ticket price (base fare plus carrier-imposed fees, excluding any government-imposed taxes and fees) on American-marketed flights

EQD calculations will not include change fees and similar (premium seats, baggage, etc.) charges.

Q. Do checked bag fees, seat purchases, 500-mile upgrades or other products/service fees count toward earning award miles and EQDs?

No, only the base fare paid for your ticket including any carrier-imposed fees will count toward earning award miles and EQDs. Fees for other products or services will not be awarded miles or EQDs, including but not limited to the following: checked baggage fees, Admirals Club® memberships, Wi-Fi passes, in-flight food and beverage purchases, in-flight entertainment, unaccompanied minor fees, pet travel fees, 500-mile upgrades, mileage upgrade cash co-payments, Mileage Multiplier, BuyMiles, GiftMiles, ShareMiles or other mileage purchases, ticket change fees, ticketing fees, same-day confirmed flight change or standby fees and service charges. (Thanks to ty97.)
Flights marketed by oneworld® carriers and Alaska Airlines will earn EQDs based on a percentage of the flight distance and the fare class purchased (as may "special fares" - not AA language)

NOTE: EQD offset may be earned by spend on Barclaycard AAdvantage Aviator Red and Silver cards (added language not from AA)

With the addition of EQDs, we’ll remove the rule that 4 segments must be traveled on American or American Eagle during the qualifying year to receive elite status."
New EQD requirement
  • Gold - $3,000
  • Platinum - $6,000
  • Platinum Pro - $9,000 (beginning 1/1/17)
  • Executive Platinum - $12,000
Elimination of four AA marketed EQS requirement

NOTE: Concierge Key is treated as a higher status tier than Executive Platinum for upgrade Priority, but is not otherwise an AAdvantage status tier.

Change from three status tiers to four - new 75K "Platinum Pro" added

"In 2017 you can start earning toward a new level, Platinum Pro, with benefits like:
  • Complimentary upgrades on flights in 500-mile upgrade markets
  • Earn 9 award miles/U.S. dollar (80% bonus)
  • 2 free checked bags
  • oneworld® Sapphire status
  • 72 hour upgrade window
NOTE: Platinum upgrade window goes from 72 to 48 hours; Concierge Key upgrade window is 120 hours.


February 2017

Introduction of highly restricted AA Basic Economy fares. FT link.

These will accrue 0.5 EQM, 0.5 EQS, will not permit rollaboard size / overhead baggage (only one personal item) unless you have status, no upgrades permitted, etc.


"Late" 2017:

Change to upgrade priority to EQD-based priority

"The way your upgrade request is prioritized will change later in 2017. You’ll be listed according to your elite status level followed by the number of EQDs earned in the last 12 months."
EP, and within EP by EQD spend in last 12 month period; PlatPro, ditto, and on to Platinum, Gold. For both upgrade request and airport list if request goes to airport list.

Executive Platinums able to upgrade MC / coach award flight (On flights 500 mile upgrades are usable, courtesy upgrades; priority within EP by last 12 month EQD spend).

"Starting later in 2017, Executive Platinum members can use their complimentary 500-mile upgrade benefits on AAdvantage® award tickets for travel on American from Main Cabin to the next class."

Peripheral issues:

AA Vacations: AA Vacations packages (like partner airline tickets) will earn EQD, EQM, and RDM/AW based on the distance flown as determined by the fare class purchased. This is in accordance with the "Special Fares" section of the new EQD earnings pages, and confirmed here

EQD requirements will apply to non-US residents as well as US as currently exists

EQD requirements can be partially offset by spend on Barclaycard AAdvantage Aviator Red or Silver cards.

Partners (AS and oneworld): accrual of EQM as reflected on charts on aa.com; EQD credit to be announced (15 Jul 2016)

Status: AA has no current plans to add "Lifetime Platinum Pro" status.


Resources:

GLOSSARY:

EQD: Elite Qualifying Dollars (base fare + carrier imposed fees, - government imposed taxes and fees)

EQM: Elite Qualifying Miles (accrual depends on fare basis, airline and miles flown)

EQS: Elite Qualifying Segments (discrete qualifying segment credited by AA)

Platinum Pro: new tier beginning 1/1/17 requiring $9,000 EQD and 75,000 EQM or 90 EQS in one calendar year

For links to new threads about these and other recent changes affecting AA flyers, see below.

Link to AAdvantage Program Updates page on aa.com.

Link to Gary Leff's "View from the Wing" blog article on these changes.

Link to Ben "Lucky" Schlappig's take in "One Mile at a Time" on View From the Boarding Area

Link to Andy's take on the Award Miles earning changes on View From the Boarding Area.

Links to useful threads:

GUIDE: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on)

GUIDE: Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partner airlines 2017

GUIDE: Earning AA Award / Redeemable Miles / RDM on AA, partners 1 Aug 2016

HELP DESK: Elite Qualifying EQD, EQM & Award / RDM Calculations & Planning 2017

AAdvantage® earning estimates - FAQ (aa.com)
(aa.com "AAdvantage program updates" - link)

Link to FT thread: What are AA Platinum Pro Benefits? Are they worth it? (master thread)

Link to FT thread: oneworld not requiring connecting protection or interline baggage 1 Jun 2016

Link to ARCHIVE: "Speculation about upcoming changes tba 6 Jun 2016"

Updated 6 Jan 2012 - JDiver


Print Wikipost

REACTION, DISCUSSION: EQD, status tier, upgrade changes as of 6 Jun 2016

Thread Tools
 
Search this Thread
 
Old Jul 18, 2016, 12:27 pm
  #1531  
 
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Originally Posted by AAExPlat
As always...ymmv...I just checked for some V/W/Q fares on UA for AUS-FRA and Q fares on LH for IAH-FRA, both for October (dead period).I saw pretty much zero R inventory on UA. On LH, I see P but not I. UA fares are $1600-$1700 and LH fares are $2,000+. No way I am spending that without a guarantee that my upgrade clears at booking especially when coach seats are selling around $700 right now.

That is nothing to brag about....
There are only TATL competitors on this route, not TPAC. I don't think any Asian/Oceania carriers are going to even think about competing. To go to the Far East, however, Basically all the international carriers (In Northern Hemisphere) are competing. KL/AF/AY/ME3 are doing whatever they can to steal the business from US to Asia(SIN/HKG/TPE,NRT,MLE,India)
PaulInTheSky is offline  
Old Jul 18, 2016, 2:37 pm
  #1532  
FlyerTalk Evangelist
 
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Originally Posted by Jacobin777
Lets see what happens when the next inevitable recession comes along.
What exactly do you expect to happen? The airlines are in a MUCH better financial shape going into the next recession than they ever have been in the past. The profits they earn now will provide for a wonderful cushion when that eventually occurs. And one way they can mitigate the possible losses is to reduce capacity. Such as an accelerated retirement of older aircraft from the fleet. And making daily frequencies 6X or 5X weekly.

Making their FF programs more generous is not going to bring in that anticipated extra revenue. Businesses won't be allowing their employees to make additional work trips because the airlines are being more generous with their FF programs. The "occasional" flier is interested in the cheapest fare. Not more FF miles. The FTer who would do a mileage run because of it makes up a sliver of 1% of the flying public. And really not worth chasing after.

If anything, look to see the airlines target the high-spend flier. As that is a more fixed part of the "flying pie". So their efforts will be to try and get a bigger slice of that market segment for themselves. Just look at the current bonus for travel to/from Europe: 25K bonus miles for F/J cabins; 15K for W and full-fare Y; 2K bonus miles for the cheap Y seats. Back in the past, they just would have done a "double miles to Europe" promo. But even now, a "double miles" promo also has basically the same concept. As that would mean an extra 5 miles per dollar spent. So people paying for higher fares would be getting more miles than those paying cheap fares. Even though both groups will be receiving double miles.

Last edited by Fanjet; Jul 18, 2016 at 2:54 pm
Fanjet is offline  
Old Jul 18, 2016, 5:01 pm
  #1533  
 
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,326
Originally Posted by Fanjet
What exactly do you expect to happen? The airlines are in a MUCH better financial shape going into the next recession than they ever have been in the past. The profits they earn now will provide for a wonderful cushion when that eventually occurs. And one way they can mitigate the possible losses is to reduce capacity. Such as an accelerated retirement of older aircraft from the fleet. And making daily frequencies 6X or 5X weekly.

Making their FF programs more generous is not going to bring in that anticipated extra revenue. Businesses won't be allowing their employees to make additional work trips because the airlines are being more generous with their FF programs. The "occasional" flier is interested in the cheapest fare. Not more FF miles. The FTer who would do a mileage run because of it makes up a sliver of 1% of the flying public. And really not worth chasing after.

If anything, look to see the airlines target the high-spend flier. As that is a more fixed part of the "flying pie". So their efforts will be to try and get a bigger slice of that market segment for themselves. Just look at the current bonus for travel to/from Europe: 25K bonus miles for F/J cabins; 15K for W and full-fare Y; 2K bonus miles for the cheap Y seats. Back in the past, they just would have done a "double miles to Europe" promo. But even now, a "double miles" promo also has basically the same concept. As that would mean an extra 5 miles per dollar spent. So people paying for higher fares would be getting more miles than those paying cheap fares. Even though both groups will be receiving double miles.
^ +1

Could not have said it better! The FTers who make up that 1% and who are mileage runners are understandably angry, but they need to get over it.

Over at UA, we had this same deja Vu scenario a few years back, and life goes on!
sapguy is offline  
Old Jul 18, 2016, 6:35 pm
  #1534  
 
Join Date: Feb 2011
Location: SFO
Programs: AA EXP, Fairmont Lifetime Platinum
Posts: 113
Originally Posted by Fanjet
Making their FF programs more generous is not going to bring in that anticipated extra revenue.
Then why would you expect a non-trivial number of high-spend fliers to be swayed by a bonus miles promo?

And if FF programs don't bring in extra revenue, why do these programs even exist?
havoc29 is offline  
Old Jul 18, 2016, 6:55 pm
  #1535  
Suspended
 
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
The industry is down to four major domestic carriers which means controlling capacity will be much easier, far few competitors that are on an individual route. FF programs are never going back to where they were. FF have become and will be about additional revenue generation, not loyalty. And with now four airlines, three Internationally, FF are more tied to a hub flyer. If you are flying for work you are not going to fly MIA/MCO/DFW/LAX to get to LAX (and the miles therein), not unless you want to keep your job.

Unless things change for me next year will be my last EXP for me, and once they go to YTD EQS next year far fewer upgrades. Life will go on. I will spend more time in a MCE seat with no free food and drink. That is assuming I continue to fly as I am now. All things come to an end. I've been on FT long enough to know that FF come and go as their lives change.
MiamiAirport Formerly NY George is offline  
Old Jul 18, 2016, 8:11 pm
  #1536  
 
Join Date: Apr 2006
Location: SJC/SFO & ORD
Programs: LT Gold/BA Executive Club/AS MP/Marriott
Posts: 1,646
Originally Posted by Fanjet
What exactly do you expect to happen? The airlines are in a MUCH better financial shape going into the next recession than they ever have been in the past. The profits they earn now will provide for a wonderful cushion when that eventually occurs. And one way they can mitigate the possible losses is to reduce capacity. Such as an accelerated retirement of older aircraft from the fleet. And making daily frequencies 6X or 5X weekly.
Costs are going up, revenues and yields are decreasing. Aviation is a very cyclical industry with a lot of high fixed costs and expenses. A lot of "booms and busts" happen. While the carriers are certainly better than they were a few years ago they aren't immune to recessions either. I expect profit margins to decrease substantially the next few quarters.

While there are the "Big 3", there is still a lot of (domestic) competition with WN, a larger AS as well as B6, NK. There are many international carriers who the Big 3 are trying to compete with-especially carriers such as Norwegian Airlines, Qatar, Hainan, Air China, etc.

Fares in all classes to Europe as well as Asia (especially China) have come down the past few quarters. I expect the low-fare trend to continue.

I'm not saying FTers and other FF's are going to make carriers profitable (or less loss-making) during a recession but they are somewhat (more) reliable than the "average Joe" or even businesses who have no problems cutting flying (be it more video conferencing, allowing less flights in J, etc.).

Originally Posted by Fanjet
If anything, look to see the airlines target the high-spend flier. As that is a more fixed part of the "flying pie". So their efforts will be to try and get a bigger slice of that market segment for themselves.
That's funny, DL's management have stated that "the business traveler isn't doing as well as it should".

"Hauenstein said many corporate travelers have been paying “stubbornly low business fares” mainly sold within one month of travel. He said the relative weakness of that side of the business came as a surprise to Delta."

https://skift.com/2016/07/14/delta-a...-higher-fares/

DL's revenues and yields for domestic/Atlantic/Pacific/Latin America all were down 4%-7% Y-O-Y. In other words all types of flyers are spending less.


Originally Posted by sapguy
^ +1

Could not have said it better! The FTers who make up that 1% and who are mileage runners are understandably angry, but they need to get over it.

Over at UA, we had this same deja Vu scenario a few years back, and life goes on!
True life goes on..as I've mentioned elsewhere these changes at AA really no longer affect me as I've switched to BAEC and for the rest of my travels have become a "free agent".

I do like to debate/discuss the changes however.
Jacobin777 is offline  
Old Jul 19, 2016, 1:26 am
  #1537  
FlyerTalk Evangelist
 
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Originally Posted by havoc29
Then why would you expect a non-trivial number of high-spend fliers to be swayed by a bonus miles promo?
Many of those "high-spend" fliers are doing so on another person's dime. Like their client or employer. So those extra bonus miles are something of value to them for their personal travel. @:-)
And if FF programs don't bring in extra revenue, why do these programs even exist?
These programs came right after deregulation. As a way to compete for the business flier amongst an industry which had around two dozen major carriers. The evolved programs we now see today are probably how the airlines always wanted them to be, but couldn't because there were too many carriers. Making it easier for one or more of them to "go rogue".

Just look at what happened in 1992 when NW went rogue and slashed it's fares in half. Giving us the $99 transcons and causing all of the other carriers to match. That was done right after AA introduced its SimpliFares (or whatever it was called). Which basically had 4 different fare types IIRC, and was much more based upon distance traveled.
Fanjet is offline  
Old Jul 19, 2016, 1:54 am
  #1538  
FlyerTalk Evangelist
 
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Originally Posted by Jacobin777
Costs are going up, revenues and yields are decreasing. Aviation is a very cyclical industry with a lot of high fixed costs and expenses. A lot of "booms and busts" happen. While the carriers are certainly better than they were a few years ago they aren't immune to recessions either. I expect profit margins to decrease substantially the next few quarters.

While there are the "Big 3", there is still a lot of (domestic) competition with WN, a larger AS as well as B6, NK. There are many international carriers who the Big 3 are trying to compete with-especially carriers such as Norwegian Airlines, Qatar, Hainan, Air China, etc.

Fares in all classes to Europe as well as Asia (especially China) have come down the past few quarters. I expect the low-fare trend to continue.
Everybody's costs are rising. Southwest's costs are rising. Alaska's costs will rise significantly as it absorbs Virgin America. And these FF programs have a cost as well. The airlines make a lot more money selling FF miles to the big banks than they do in handing them out to people paying the lowest fares. As for the Big 3's competition on the international front. Just look at what happend with the FF programs at the major European carriers with the rise of easyJet and Ryanair. They became much less generous. How does 125 miles for a DCA-BOS flight sound to you? It sounds much worse to me than 5 FF miles per dollar spent. And can I remind you that WN was the first of the Big Four to go to a revenue-based FF program. And that was after B6 and VX were already there. AS is the only "hold-out" left. We'll see how long that remains the case.
I'm not saying FTers and other FF's are going to make carriers profitable (or less loss-making) during a recession but they are somewhat (more) reliable than the "average Joe" or even businesses who have no problems cutting flying (be it more video conferencing, allowing less flights in J, etc.).
I think you greatly overestimate how much of the flying public is made up of the FT FFer who is willing to fly more when more FF miles are being handed out.

Last edited by Fanjet; Jul 19, 2016 at 2:01 am
Fanjet is offline  
Old Jul 19, 2016, 11:12 am
  #1539  
 
Join Date: Apr 2006
Location: SJC/SFO & ORD
Programs: LT Gold/BA Executive Club/AS MP/Marriott
Posts: 1,646
Originally Posted by Fanjet
Everybody's costs are rising. Southwest's costs are rising. Alaska's costs will rise significantly as it absorbs Virgin America. And these FF programs have a cost as well.
Certainly all carriers costs are rising - which isn't good overall for the industry as it decreases/lowers the amount of pax flying as well as spending.

That being said, some carriers costs are rising than others and some carriers won't be (as) profitable compared to others in a "difficult operating environment". IMHO carriers such as NK and even WN will fair better than the legacies.

Originally Posted by Fanjet
The airlines make a lot more money selling FF miles to the big banks than they do in handing them out to people paying the lowest fares.
Probably why the carriers have devalued so much.

Originally Posted by Fanjet
And can I remind you that WN was the first of the Big Four to go to a revenue-based FF program. And that was after B6 and VX were already there. AS is the only "hold-out" left. We'll see how long that remains the case.
There was no reason to essentially "copy and paste". The carriers (at least AA) have been profitable even with the current FF program. IMHO I don't see AA generating too much more revenue with their changes. I also see the "risk-reward" ratio as skewed more towards the risk side.

Of course, this is my opinion only.

Originally Posted by Fanjet
I think you greatly overestimate how much of the flying public is made up of the FT FFer who is willing to fly more when more FF miles are being handed out.
I've been on a few AA flights (B738) where literally 1/4-1/5 of the pax were FTer's.

I guess we'll see what happens the next 1-3 years.
Jacobin777 is offline  
Old Jul 19, 2016, 11:22 am
  #1540  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
(deleted)
Global321 is online now  
Old Jul 19, 2016, 1:24 pm
  #1541  
 
Join Date: Feb 2011
Location: SFO
Programs: AA EXP, Fairmont Lifetime Platinum
Posts: 113
Originally Posted by Fanjet
Many of those "high-spend" fliers are doing so on another person's dime. Like their client or employer. So those extra bonus miles are something of value to them for their personal travel. @:-)
AA's service and punctuality stack up unfavorably to the competition's. For any experienced flyer who has business to attend to, that's probably a dealbreaker that won't be overcome by a bonus miles promo.

But if what you're saying is true, that AA thinks the key to its success is market share among uninformed high-spend flyers whose decisions hinge on things like bonus miles promotions, well:

Originally Posted by Jacobin777
I guess we'll see what happens the next 1-3 years.
havoc29 is offline  
Old Jul 19, 2016, 2:00 pm
  #1542  
 
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
You guys are trying to logically look at consumer buying behavior. IMO, that's where you are going wrong. The genius of the old programs (and why they made so much money even at times when the rest of the airline was failing) was that it SUSPENDED or severely IMPAIRED logical decision making. Most people didn't know if the number of miles they would get would offset the extra so and so much they assumed they may pay to fly AA...but they assumed it did. It caused them to choose AA when it objectively didn't make sense and it caused them to take extra trips/flights they would have otherwise not taken.

What is happening here is that since the programs are now both a rebate program and far more stingy (to the extent that they will not be worthwhile for many to keep pursuing if they earn mostly through flying) consumers now finally do what makes sense because they assume the miles they earn are either too complicated to track or not worthwhile earning.

The result will be less usage of cobranded cards, lower issuance of the same, greater emphasis on service quality and operational excellence and evaporation of excess demand. In AA's case, rational consumer behavior will cause damage. It did/does so for the far better DL and marginally better UA. But I expect AA to get crushed. It's a brave new world....
AAExPlat is offline  
Old Jul 19, 2016, 2:01 pm
  #1543  
 
Join Date: Jul 2016
Programs: American Airlines
Posts: 141
At the risk of sounding aloof, I find these changes to be less disturbing than most. To be frank, I find all of the changes to the AAdvantage Program to be in my favor. As someone who does a ton of long haul flying in J & F, clearly the new rules do not hurt me, and in reality seem to be the same in their effect on me as before when they did cabin bonuses for EQPs. The big plus for me is having UPGRADES go by spend in each class. There are so many EXPs that the new program will DEFINITELY reward those who spend a ton of money by pretty much making ones upgrades automatic. I would say the partner calculations for EQD seem fair all things considering.

With all of that being said, my biggest concern as far as where I spend my dollars is quality of product and I have noticed a recent trend of CX flights to HKG selling for 20% less than AA's options (especially DFW). While I'm sure we all have different opinions on the quality of service that AA provides on her 77w vs. CX on her 77w, I think its fair to assume that few if any would be willing to pay 20% more to fly AA. Why do I bring this up? Because the new AAdvantage changes make loyalty for most, even many who purchase J seats, a useless act-----thus turning the seats (regardless of class) into a commodity, thus making pricing and quality a much larger part of the NEW equation used by customers to determine the provider of said commodity.

As I see it, all of these changes bring us right back to where we were when Crandal and his team created the first loyalty program EVER (not just first airline loyalty program): the problem of differentiating your airline from the rest when what you sell is viewed as a commodity by your potential clients. Ironic if you ask me and the single biggest change that all of the consolidation over the last 10 years has brought us.
travelgeek1197 is offline  
Old Jul 19, 2016, 9:23 pm
  #1544  
 
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
Originally Posted by AAExPlat
....The genius of the old programs (and why they made so much money even at times when the rest of the airline was failing) was that it SUSPENDED or severely IMPAIRED logical decision making.

... In AA's case, rational consumer behavior will cause damage. It did/does so for the far better DL and marginally better UA. But I expect AA to get crushed. It's a brave new world....
Very succinctly put. We already see United handing out statuses not even 2 years into the new world. American will also be in this state by 2018.

Delta will find even more creative ways to do this so that UA and AA can copy/paste.
TravellingMan is offline  
Old Jul 20, 2016, 12:46 am
  #1545  
FlyerTalk Evangelist
 
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Originally Posted by havoc29
AA's service and punctuality stack up unfavorably to the competition's. For any experienced flyer who has business to attend to, that's probably a dealbreaker that won't be overcome by a bonus miles promo.
Then that is the area of improvement AA needs to focus on. Not making their FF program more acceptable to the members of FT. @:-)
Fanjet is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.