Unable to check in online (merged posts)
Feb 10, 2016, 8:10 am
#1
Original Poster
Join Date: Sep 2010
Posts: 1,900
Unable to check in? AA today.. AY tomorrow
I'm on a AA flight today, with a 22 hour layover in JFK. Tomorrow I'm on AY flight.. Under the same AA record itinerary number.
For whatever reason, I can't check in on line. I'm sure it has to do with the layover and other carrier, but I'm not too sure?
I never had this issue before which is why I'm concerned. I called ExP desk and the ticket is fine.
Is this common now? Really bad AA IT?
For whatever reason, I can't check in on line. I'm sure it has to do with the layover and other carrier, but I'm not too sure?
I never had this issue before which is why I'm concerned. I called ExP desk and the ticket is fine.
Is this common now? Really bad AA IT?
Last edited by JDiver; Aug 9, 2018 at 1:41 pm Reason: Restore original post title
Feb 10, 2016, 5:09 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
I had the ticket reissued (no email yet, but the Ticketed date says 2/10), but it is still not allowing check-in for an AA/BA flight. Doesn't even get the entering-validation-data part. Just craps out right at the beginning. Again.
Cheers.
Cheers.
Feb 10, 2016, 6:13 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Feb 10, 2016, 7:24 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Still said mismatch. No one could tell me why.
When I spoke to web services the guy actually told me that, yes, there are 3 tries, but if you make a mistake the first time, it won't let you check in online. He couldn't quite explain why I got two more tries, though..
Cheers.
Feb 10, 2016, 10:01 pm
#9
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
Have you tried logging out of your account and then logging back in to try OLCI again? That *might* give you another attempt. Or you could even try getting them to (apparently needlessly) reissue the ticket once again since doing so tends to fix a number of miscellaneous check in problems.
Feb 10, 2016, 10:11 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Have you tried logging out of your account and then logging back in to try OLCI again? That *might* give you another attempt. Or you could even try getting them to (apparently needlessly) reissue the ticket once again since doing so tends to fix a number of miscellaneous check in problems.
Ah well, the wait at SFO at noon should be short tomorrow
Cheers.
May 18, 2016, 11:01 pm
#12
Join Date: Jul 2010
Location: JFK
Posts: 150
Unable to check in online with ESTA
Hi ESTA holder here flying between US and Canada. I have not been able to check in online for a few years now because I have to check in with a ground agent (not even kiosk), and that puts me in group 4 boarding. I understand they need to manually verify my ESTA document (as I was told), but that means I have no choice to board the last every single time. I find that very unfair. WestJet lets me check in online and pick up the boarding pass at airport and they don't put me in the last boarding group. Is there a way to put in my ESTA number when I book an AA flight? I just hate late boarding with zero overhead storage, it's almost like AA is punishing me for using ESTA.
May 19, 2016, 12:09 am
#13
Join Date: Feb 2012
Location: BSL
Programs: AA (EXP); among others :)
Posts: 2,522
Do you have your passport data added to your AAdvantage profile? If not, do that.
And get a KTN (Known Traveller Number) through one of the US 'trusted traveler' programs (Global Entry or NEXUS) and add that to your AAdvantage profile.
And get a KTN (Known Traveller Number) through one of the US 'trusted traveler' programs (Global Entry or NEXUS) and add that to your AAdvantage profile.
May 19, 2016, 12:10 am
#14
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
Hi ESTA holder here flying between US and Canada. I have not been able to check in online for a few years now because I have to check in with a ground agent (not even kiosk), and that puts me in group 4 boarding. I understand they need to manually verify my ESTA document (as I was told), but that means I have no choice to board the last every single time. I find that very unfair. WestJet lets me check in online and pick up the boarding pass at airport and they don't put me in the last boarding group. Is there a way to put in my ESTA number when I book an AA flight? I just hate late boarding with zero overhead storage, it's almost like AA is punishing me for using ESTA.
May 19, 2016, 12:50 am
#15
Join Date: Jul 2010
Location: JFK
Posts: 150
Unfortunately I do not have nexus global entry or any of the trusted programs. ESTA is all I have. I may be Eligible for global entry in a few months.
About the group assignment, I think I asked that questions a few months back and someone mentioned that AA had concluded that random assignment was the fastest way to board. Online check in is group 2, airport kiosk is group 3, airport agent is group 4.
About the group assignment, I think I asked that questions a few months back and someone mentioned that AA had concluded that random assignment was the fastest way to board. Online check in is group 2, airport kiosk is group 3, airport agent is group 4.