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Suzanne Rubin to resign as head of AAdvantage

Suzanne Rubin to resign as head of AAdvantage

Old May 11, 16, 11:34 am
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Post Suzanne Rubin to resign as head of AAdvantage

Details on viewfromthewing blog
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Old May 11, 16, 11:37 am
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There goes the program. AAdvantage RIP.
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Old May 11, 16, 11:47 am
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Originally Posted by JonNYC View Post
Details on viewfromthewing blog
http://viewfromthewing.boardingarea....an-aadvantage/

Originally Posted by gleff
I was genuinely sad to learn on Monday that Suzanne Rubin is planning to leave American Airlines in early summer. She shared with the AAdvantage team that itís to care for immediate family, and my thoughts are with certainly with her.
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Old May 11, 16, 11:49 am
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Originally Posted by scnzzz View Post
There goes the program. AAdvantage RIP.
Good thing no one's overreacting to this news. I'm sure that there is no one else in the United States who can do a competent job as head of AAdvantage.
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Old May 11, 16, 11:57 am
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Originally Posted by Dr. HFH View Post
Good thing no one's overreacting to this news. I'm sure that there is no one else in the United States who can do a competent job as head of AAdvantage.
Agree to a large degree, but I do strongly feel that we/AA are losing one of the very best folks they had. And I know of what I speak.

Warmest and sincerely thanks to Suzanne R. and cheers to a wonderful future!
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Old May 11, 16, 11:58 am
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Originally Posted by Dr. HFH View Post
Good thing no one's overreacting to this news. I'm sure that there is no one else in the United States who can do a competent job as head of AAdvantage.
Competent? Of course there are. But I'm not betting on it with DP in charge.

Speaking of overreaction "no one else in the US"
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Old May 11, 16, 12:03 pm
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Originally Posted by scnzzz View Post
Competent? Of course there are. But I'm not betting on it with DP in charge.
+1
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Old May 11, 16, 12:04 pm
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Originally Posted by scnzzz View Post
Competent? Of course there are. But I'm not betting on it with DP in charge.
Also, competency is relative.
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Old May 11, 16, 12:07 pm
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Jeff Robertson might be available. He's apparently no longer working for DL.
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Old May 11, 16, 12:13 pm
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It is not about competency. It is about attitude and actual understanding of and connection to your clientele.

SR had it. Not sure her replacement will.
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Old May 11, 16, 12:15 pm
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I believe she was in charge of AAdvantage when it moved to BIS only, redemption price increases, and now, a move to revenue based. Plus, all the other cuts we all know.

She only brought disappointments. Good to see her go. Hopefully the replacement will be better for members.
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Old May 11, 16, 12:20 pm
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Originally Posted by AA_CPA View Post
I believe she was in charge of AAdvantage when it moved to BIS only, redemption price increases, and now, a move to revenue based. Plus, all the other cuts we all know.

She only brought disappointments. Good to see her go. Hopefully the replacement will be better for members.
The market forces and corporate objectives that Rubin worked under won't be going anywhere. One could argue that she did a better job at preserving value for members than most would've done under the circumstances (cf. Delta)
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Old May 11, 16, 12:24 pm
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Originally Posted by MSPeconomist View Post
Jeff Robertson might be available. He's apparently no longer working for DL.
Isn't he in jail with his mentor, Bernie Madof?
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Old May 11, 16, 12:24 pm
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Originally Posted by Dr. HFH View Post
Good thing no one's overreacting to this news. I'm sure that there is no one else in the United States who can do a competent job as head of AAdvantage.
Not to mention that the person who was in charge of Dividend Miles (from 2007 until it merged with AAdvantage) is still with AA and located in the DFW area @:-)
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Old May 11, 16, 12:25 pm
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Originally Posted by rjw242 View Post
The market forces and corporate objectives that Rubin worked under won't be going anywhere. One could argue that she did a better job at preserving value for members than most would've done under the circumstances (cf. Delta)
To say the least.
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