Suzanne Rubin to resign as head of AAdvantage
Aug 9, 2016, 1:25 pm
#121
Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
Posts: 971
Without question this is, IMVHO, presently; an extremely mediocre airline and the recent changes to AAdvantage, when taken as a whole, give one not a reason in the world to pick AA/AAdv over any of the available options. And, no, no reason to see/pray for any "light at the the end of the tunnel" in either regard.
However, still personally find the new position of Kurt Stache very surprising and encouraging. Even if that seems like a massive self-contradiction.
However, still personally find the new position of Kurt Stache very surprising and encouraging. Even if that seems like a massive self-contradiction.
Aug 9, 2016, 1:31 pm
#122
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Without question this is, IMVHO, presently; an extremely mediocre airline and the recent changes to AAdvantage, when taken as a whole, give one not a reason in the world to pick AA/AAdv over any of the available options. And, no, no reason to see/pray for any "light at the the end of the tunnel" in either regard.
However, still personally find the new position of Kurt Stache very surprising and encouraging. Even if that seems like a massive self-contradiction.
However, still personally find the new position of Kurt Stache very surprising and encouraging. Even if that seems like a massive self-contradiction.
And can't help but how they have factored in dissatisfaction from loyal customers who can travel other airlines or use travel money in other ways (guns vs. butter). For example, I have no status on DL. Last week, I flew a particular route on DL. I earned 1100 skypesos and shelled out $49 for the Comfort+ upgrade. This week, I am flying the same route on AA where I am EXP. I earn 1100 AArubles and am flying on US metal without MCE. (Yes, the fare has dropped). Before August 1, I would have earned 4000 Aadvantage miles. The routing on DL is much better and saves me a fair amount of time. The only reason I am flying AA is the ingrained loyalty but applying my analytics, it doesn't make much sense.
Aug 9, 2016, 1:33 pm
#123
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Aug 9, 2016, 1:34 pm
#124
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
Much easier to do if you're flying premium rather than a kettle - unless VX or WN work for you.
Aug 9, 2016, 1:34 pm
#125
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
Aug 9, 2016, 1:47 pm
#126
Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
Posts: 971
I've never "expected" or felt that I was entitled an upgrade and my percentage is decent for a GLD, so I'm not going to worry too much about former EXPs who griped about the food and the PDBs paying out of their own wallet to subject themselves to "revolting" food and "terrible" service.
Aug 9, 2016, 1:55 pm
#127
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
While it seems that a new level has been Inserted with Kurth Stache, I personally find it more interesting that he will have responsibility for marketing and that, I guess, the VPs of marketing will report to him vs directly to the CMO.
Aug 10, 2016, 8:03 pm
#128
Suspended
Original Poster
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Yeah, have been trying to decipher that a bit.
Aug 10, 2016, 8:25 pm
#129
Join Date: Jul 2005
Location: BOS, Latin America
Programs: AA Plat
Posts: 712
Game ain't the same. And the three airlines (as pointed out today in the wsj) are really quite similar.