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Reservations and related problems aa.com 16 Feb 2016 - to merge

Reservations and related problems aa.com 16 Feb 2016 - to merge

Old Feb 16, 16, 6:20 pm
  #1  
Original Poster
 
Join Date: Jan 2011
Posts: 143
We couldn't display trip details

I purchased tickets on AA.com to SIN (DFW-HKG on AA, HKG-SIN on Cathay Pacific), but I cannot pull up the trip details online.

I get this: (I've blanked out the Record locator).

I contacted reservations who claim they can see the itinerary just fine, and then transferred me to web support, who were clueless and said something must have changed with my itinerary and transferred me to reservatsion

If I try to "Email trip" I get a blank email. Reservations promised to send me an email and nothing arrived.

It's been like this since I booked the ticket so it's not some temporary error.

Anybody have any experience with this? I'd really like to get this fixed by thursday so I can get some good seats

Last edited by JDiver; Feb 16, 16 at 9:58 pm Reason: Restore original post title
srirams is offline  
Old Feb 16, 16, 6:34 pm
  #2  
 
Join Date: Dec 2009
Location: Shreveport (SHV)
Programs: AA EXP, IHG PLT, Hilton Gold, Amtrak, WN
Posts: 2,536
Did you waitlist an upgrade (systemwide or miles + copay)? Sometimes this will happen when those upgrades try to clear.
brewdog11 is offline  
Old Feb 16, 16, 6:44 pm
  #3  
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Join Date: Jan 2011
Posts: 143
Nope, nothing like that. I think all my upgrade luck is gone after I got an upgrade ICN-DFW (me being just a lowly gold, and after this feb, nothing). Not sure how or why it happened (I didn't ask for it or use any miles), but I don't think I can hope for one again
srirams is offline  
Old Feb 16, 16, 6:46 pm
  #4  
 
Join Date: Aug 2015
Posts: 7
Reservation system down today

AA reservation system online has been broken/down all day. Upon entering traveler info redirects back to search screen.

Anyone hear when they will resolve?
PhlAdmiral is offline  
Old Feb 16, 16, 6:53 pm
  #5  
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Join Date: Feb 2003
Location: Denver, CO, USA
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No issues for me, all the way through payment; have you tried another browser and/or cleared the cache in the browser you're using?
DenverBrian is offline  
Old Feb 16, 16, 6:56 pm
  #6  
 
Join Date: Aug 2015
Posts: 7
Tried with Safari and chrome. Maybe a Mac issue.
PhlAdmiral is offline  
Old Feb 16, 16, 7:06 pm
  #7  
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Join Date: Apr 2001
Location: NYC
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We couldn't display trip details

Maybe try pulling it up on virtuallythere.com?
ijgordon is offline  
Old Feb 16, 16, 7:07 pm
  #8  
 
Join Date: Dec 2009
Location: Shreveport (SHV)
Programs: AA EXP, IHG PLT, Hilton Gold, Amtrak, WN
Posts: 2,536
It's usually something that reservations can fix. Sounds like you may have spoken to someone unaware of how to fix it.

I'd try sending AA a direct message on Twitter. They can probably fix it, and it's a nice alternative to calling in during IRROPS galore.
brewdog11 is offline  
Old Feb 16, 16, 7:26 pm
  #9  
 
Join Date: Aug 2015
Posts: 7
Still not working. Works on the mobile site but not on full version. Mobile site as everyone knows sucks
PhlAdmiral is offline  
Old Feb 16, 16, 7:38 pm
  #10  
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
 
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Originally Posted by PhlAdmiral View Post
Tried with Safari and chrome. Maybe a Mac issue.
I just tried, and the AA site works fine for me on my MacBook Air, using Firefox.
aztimm is offline  
Old Feb 16, 16, 7:48 pm
  #11  
 
Join Date: Aug 2015
Posts: 7
Really still having an issue. You can get to seat selection? Very odd.
PhlAdmiral is offline  
Old Feb 16, 16, 8:38 pm
  #12  
 
Join Date: Jan 2014
Location: FRA
Programs: AA LT GLD
Posts: 860
Originally Posted by PhlAdmiral View Post
Really still having an issue. You can get to seat selection? Very odd.
There are definitely issues today. You're not the only one.

Seat selection for me is totally broken.
BSBD is offline  
Old Feb 16, 16, 8:41 pm
  #13  
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Join Date: Jan 2009
Location: BTR
Programs: AA LTPlat; Marriott Titanium (LTP); Hilton Dia; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
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No problem for me on a MacBook Pro with Safari. Just went all the way through the process.
controller1 is offline  
Old Feb 16, 16, 9:41 pm
  #14  
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Join Date: Jan 2002
Posts: 41,417
I have found this happens if there is a change in the itinerary

If you have the original details, perhaps call and compare.
Dave Noble is offline  
Old Feb 16, 16, 9:45 pm
  #15  
Original Poster
 
Join Date: Jan 2011
Posts: 143
virtuallythere.com doesn't work (something about email not being in the reservation).

I've spoken to three reservation agents so far and they all say that they can see my itinerary and are a loss to explain why I cant. I'll try the Twitter, but I need to make an account first

Web support said something about a change in the itinerary also, so I'll try to compare. In any case, how do my online access restored so I can select seats?
srirams is offline  

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