Reservations and related problems aa.com 16 Feb 2016 - to merge
Feb 16, 16, 6:20 pm
#1
Original Poster
Join Date: Jan 2011
Posts: 143
We couldn't display trip details
I purchased tickets on AA.com to SIN (DFW-HKG on AA, HKG-SIN on Cathay Pacific), but I cannot pull up the trip details online.
I get this:
(I've blanked out the Record locator).
I contacted reservations who claim they can see the itinerary just fine, and then transferred me to web support, who were clueless and said something must have changed with my itinerary and transferred me to reservatsion
If I try to "Email trip" I get a blank email. Reservations promised to send me an email and nothing arrived.
It's been like this since I booked the ticket so it's not some temporary error.
Anybody have any experience with this? I'd really like to get this fixed by thursday so I can get some good seats
I get this:
(I've blanked out the Record locator).I contacted reservations who claim they can see the itinerary just fine, and then transferred me to web support, who were clueless and said something must have changed with my itinerary and transferred me to reservatsion
If I try to "Email trip" I get a blank email. Reservations promised to send me an email and nothing arrived.
It's been like this since I booked the ticket so it's not some temporary error.
Anybody have any experience with this? I'd really like to get this fixed by thursday so I can get some good seats
Last edited by JDiver; Feb 16, 16 at 9:58 pm Reason: Restore original post title
Feb 16, 16, 6:44 pm
#3
Original Poster
Join Date: Jan 2011
Posts: 143
Nope, nothing like that. I think all my upgrade luck is gone after I got an upgrade ICN-DFW (me being just a lowly gold, and after this feb, nothing). Not sure how or why it happened (I didn't ask for it or use any miles), but I don't think I can hope for one again 
Feb 16, 16, 7:07 pm
#8
Join Date: Dec 2009
Location: Shreveport (SHV)
Programs: AA EXP, IHG PLT, Hilton Gold, Amtrak, WN
Posts: 2,536
It's usually something that reservations can fix. Sounds like you may have spoken to someone unaware of how to fix it.
I'd try sending AA a direct message on Twitter. They can probably fix it, and it's a nice alternative to calling in during IRROPS galore.
I'd try sending AA a direct message on Twitter. They can probably fix it, and it's a nice alternative to calling in during IRROPS galore.
Feb 16, 16, 7:38 pm
#10
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 11,984
Originally Posted by PhlAdmiral
Tried with Safari and chrome. Maybe a Mac issue.
Feb 16, 16, 9:45 pm
#15
Original Poster
Join Date: Jan 2011
Posts: 143
virtuallythere.com doesn't work (something about email not being in the reservation).
I've spoken to three reservation agents so far and they all say that they can see my itinerary and are a loss to explain why I cant. I'll try the Twitter, but I need to make an account first
Web support said something about a change in the itinerary also, so I'll try to compare. In any case, how do my online access restored so I can select seats?
I've spoken to three reservation agents so far and they all say that they can see my itinerary and are a loss to explain why I cant. I'll try the Twitter, but I need to make an account first
Web support said something about a change in the itinerary also, so I'll try to compare. In any case, how do my online access restored so I can select seats?
