Getting a disruptive guest kicked out of an Admirals Club
Jan 16, 2016, 3:16 pm
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Getting a disruptive guest kicked out of an Admirals Club
This morning in the main Admirals Club in Charlotte, a family with a large number of children let their children run around the Club, screaming, throwing things and more. It was unreal, and the racket and pandemonium could be heard all through the Club. It was around 10am today. I'm now used to loud kids, but this topped everything that I've seen in 15 yeas as a member.
Question: The next time this happens, how do I get them kicked out?
Club rules on aa.com state that a disruptive guest may be removed.
There is no reason to have a Club membership when the regular airport gates are tranquil and quiet by comparison.
Question: The next time this happens, how do I get them kicked out?
Club rules on aa.com state that a disruptive guest may be removed.
There is no reason to have a Club membership when the regular airport gates are tranquil and quiet by comparison.
Jan 16, 2016, 3:25 pm
#3
Join Date: Apr 2005
Location: PHX
Programs: AA Peon Gold
Posts: 2,915
Talk to the front desk. Although I tend to think it'd have to be pretty extreme for them to kick someone out. They're certainly going to exercise their own discretion and not just because you say so.
Jan 16, 2016, 3:35 pm
#4
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
Go tell the AC staff what the problem is. Let them decide the best way to deal with it. If not satisfied, escalate if needed.
Pretty simple....
Pretty simple....
Jan 16, 2016, 3:50 pm
#5
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
I personally think the most disruptive guests are the idiots who think it's appropriate to wander around the club making loud and obnoxious phone calls.
Jan 16, 2016, 3:55 pm
#6
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,827
Anything short of explicit profanity, extreme intoxication, or direct harassment isn't going to result in ejection. Everyone has pet peeves. I love happy/boisterous children.
I detest middle aged <redacted> with blue tooth headsets walking around the room speaking at a normal pitch and gesturing with their hands to no one.
I detest middle aged <redacted> with blue tooth headsets walking around the room speaking at a normal pitch and gesturing with their hands to no one.
Last edited by JDiver; Jan 17, 2016 at 4:54 pm Reason: Rules...
Jan 16, 2016, 4:05 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If it wasn't important enough for you to say something to the agents at at the AC, it's not important enough to bother with now.
Doubt anybody gets the boot, but it's pretty routine for staff to ask parents to have their kids pipe down.
BTW - If you're annoyed by people making calls, say something about that.
Doubt anybody gets the boot, but it's pretty routine for staff to ask parents to have their kids pipe down.
BTW - If you're annoyed by people making calls, say something about that.
Jan 16, 2016, 4:05 pm
#8
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
Add me to the list of preferring screaming kids over adult-age brats loudly on their cell phones
Jan 16, 2016, 4:14 pm
#9
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
IMO there is no scenario where children should be permitted BY THEIR PARENTS to run around a club and make any noises above a close talking voice.
I love kids too, babies, whatever...but when mine were young this would have been met with "HEY! Settle down- you want to run around we are going outside to the terminal, clear?"
Neither middle aged <redacted> on headsets....nor kids...nor drunks...NOBODY should be permitted to interfere with the quiet enjoyment of the club by ALL guests
Pretty simple folks.
(And I dont understand the need to attack other offenders to deflect the issue the OP brings up...although I do recognize the 'how can I get them kicked out' does hit a nerve ....)
I love kids too, babies, whatever...but when mine were young this would have been met with "HEY! Settle down- you want to run around we are going outside to the terminal, clear?"
Neither middle aged <redacted> on headsets....nor kids...nor drunks...NOBODY should be permitted to interfere with the quiet enjoyment of the club by ALL guests
Pretty simple folks.
(And I dont understand the need to attack other offenders to deflect the issue the OP brings up...although I do recognize the 'how can I get them kicked out' does hit a nerve ....)
Last edited by JDiver; Jan 17, 2016 at 4:55 pm Reason: Rules...
Jan 16, 2016, 4:20 pm
#10
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Next time, just go to the front desk and inform the agents that the Spucklers are interferring with your quiet enjoyment of the club and are violating the rules by doing so, and request that the Spucklers be asked to leave.
Jan 16, 2016, 4:32 pm
#11
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Or at least threaten with expulsion. I've seen it at all in the ACs, including a few months back where some woman was changing a diaper out in the open at the MIA D30. If I want to be exposed to baby caca I can hang out at the gate.
Jan 16, 2016, 4:40 pm
#12
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
The people who talk on their cell phones in the main Club rooms are as bad as the screaming kids.
On AA.com, the Club is described as a "quiet" place. If I buy a membership based on that description and AA does not provide Clubs that meet that description then people like me are entitled to refunds. Class action lawyers, where are you?
On AA.com, the Club is described as a "quiet" place. If I buy a membership based on that description and AA does not provide Clubs that meet that description then people like me are entitled to refunds. Class action lawyers, where are you?
Jan 16, 2016, 4:58 pm
#13
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Let's be honest:
People on phones are annoying.
Little kids running wild are a danger to themselves and others. We all know what would happen if a kid running wild hurt himself or others: the parents or the injured party would sue AA for failing to exercise due care.
People on phones are annoying.
Little kids running wild are a danger to themselves and others. We all know what would happen if a kid running wild hurt himself or others: the parents or the injured party would sue AA for failing to exercise due care.
Jan 16, 2016, 5:16 pm
#14
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Jan 16, 2016, 5:30 pm
#15
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790