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-   -   Good service but inconsistent (https://www.flyertalk.com/forum/american-airlines-aadvantage/1739121-good-service-but-inconsistent.html)

zitsky Jan 14, 2016 6:19 pm
Good service but inconsistent
 
I just did a RDU - MIA - CUN trip in First and Business. On the return MIA - RDU we had towel service and a snack of hummus or cheese plate. On the others there was a snack basket, no towel service. Any idea why it was inconsistent? In general it was better than service on United, where I usually fly.

AANYC1981 Jan 14, 2016 7:50 pm
The only thing consistent about AA is their inconsistency....enjoy!

GregL Jan 15, 2016 10:29 am
Originally Posted by zitsky (Post 26020573)
I just did a RDU - MIA - CUN trip in First and Business. On the return MIA - RDU we had towel service and a snack of hummus or cheese plate. On the others there was a snack basket, no towel service. Any idea why it was inconsistent? In general it was better than service on United, where I usually fly.
Meals are based on distance flown and time of day. Both RDU-MIA (700 miles) and MIA-CUN (531 miles) are under the 900 mile distance usually required for full meals.

MIA-RDU was probably during a meal window so they served a plated snack. RDU-MIA was probably not during a meal window so they just served the snack basket.

MIA-CUN is too short for a plated snack and will always get the snack basket.

Greg


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