Jan 14, 2016, 5:43 am
Last edit by: medellinfein
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
Please see the archived threads for previous experiences:
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
- You can now search or book awards for travel on EY (Etihad) on www.aa.com.
- You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
- Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
- To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
- You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
- Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
- Booking connections via AUH / Abu Dabhi using one award is now allowed.
- Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
- A handy EY route map is here: http://flights.etihad.com/routemap.
- The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
- Award routing rules are in the wikipost of this thread.
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
- WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
- SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
- Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
- "Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
- Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
- AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.
Please see the archived threads for previous experiences:
- How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
- Success stories booking awards on Etihad using AA miles (Archive - 2015 and earlier)
- Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)
Jul 13, 2018, 6:10 am
#526
Join Date: Jul 2018
Location: Washington DC
Programs: Delta Silver Medallion, Marriott Bonvoy Gold, World of Hyatt Discoverist, Ultimate Rewards, AMEX
Posts: 18
Unfortunately there is no economy SAAver space on the flights we need either. I think we are just going to book two tickets in economy and hope for the complimentary 500 mile upgrade. Thanks for the suggestions!
Jul 16, 2018, 4:26 pm
#528
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
You might also check availability to other US cities, and then look into AA award flights to get you from such cities to ORD (or even pay for a connecting flight if no awards become available).
Jul 17, 2018, 2:54 pm
#529
Join Date: Jun 2013
Posts: 308
I have sort of a vague question. I know in general that if there is availability on EY's website, it should be bookable through AA by calling in. But I have read that that is not a guarantee too and sometimes there is overlap. Just curious how common that is? I'm currently thinking about cashing in my Marriott points to buy 120K AA miles but that uncertainty has me a little worried since AA miles are otherwise kind of lousy. I don't have a specific date/month in mind yet, but curious just more in a general sense.
Jul 17, 2018, 3:49 pm
#530
Join Date: Jul 2015
Location: MIA
Posts: 498
I have sort of a vague question. I know in general that if there is availability on EY's website, it should be bookable through AA by calling in. But I have read that that is not a guarantee too and sometimes there is overlap. Just curious how common that is? I'm currently thinking about cashing in my Marriott points to buy 120K AA miles but that uncertainty has me a little worried since AA miles are otherwise kind of lousy. I don't have a specific date/month in mind yet, but curious just more in a general sense.
Jul 17, 2018, 4:18 pm
#531
Join Date: Jun 2013
Posts: 308
This thread is 1278 posts in for a reason. If you see it on EY its available but it seems to be that only to some agents AA see it sometimes in some call centers. Your best bet is to book on a Tuesday with a 3/4 moon. That said, sometimes its painless to book, most times its pulling teeth. If you cant use the miles on EY there are good redemptions to be had on CX, JL, QR, and QF still. Not totally useless or lousy. Your miles are probably a little safer from a devual in AA than in a program like AS, but really who knows.
Jul 17, 2018, 5:57 pm
#532
Join Date: Jul 2015
Location: MIA
Posts: 498
You've found good availability on CX/QF? I have never been able to find anything in business/first on either. I admittedly haven't looked into QR but that's not a bad call. JL has continued to be solid. I sort of like AS' partner options slightly better for my needs, but there is definitely deval uncertainty with them. I think AA is primed for another deval too though at some point in the near future.
Jul 17, 2018, 10:42 pm
#533
Join Date: Jun 2013
Posts: 308
I still have been unable to find QF space, even 6-10 months out being flexible. Haven't gone further than that but I haven't seen anything.
Jul 17, 2018, 11:27 pm
#534
Join Date: Mar 2011
Posts: 177
Trying to book MAN - HKG on EY business. Should this be priced at 75k miles or 82.5k because of individual sectors. The agent says individual sectors, they could not see MAN - HKG and had to book MAN - AUH and AUG - HKG. Is this correct?
Jul 18, 2018, 12:10 am
#535
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
Only permitted at 75k via Middle East as a QR-QR connection in Doha
Last edited by Dave Noble; Jul 18, 2018 at 12:15 am
Jul 19, 2018, 1:14 am
#536
Join Date: Mar 2011
Posts: 177
It is correct. You cannot book Europe to Asia 2 via Middle East as a single award on EY, so will indeed be 42,500 + 42,000 for the 2 awards; on plus side, you can therefore have a stopover in Middle East/India for only 7.5k over the through award price if you want to
Only permitted at 75k via Middle East as a QR-QR connection in Doha
Only permitted at 75k via Middle East as a QR-QR connection in Doha
Jul 19, 2018, 8:53 am
#537
Join Date: Jul 2015
Location: MIA
Posts: 498
Very interesting. Thanks for the info. Do you call into AA for CX awards? Is availability based on if the award is available at all like with EY?
I still have been unable to find QF space, even 6-10 months out being flexible. Haven't gone further than that but I haven't seen anything.
I still have been unable to find QF space, even 6-10 months out being flexible. Haven't gone further than that but I haven't seen anything.
For CX awards look at BA. If its on BA its bookable via AA. Not all CX flights are bookable with AS miles.
Jul 19, 2018, 10:57 am
#538
Join Date: Jul 2004
Programs: Priority Club Platinum & Ambassdor, Hilton Honors Diamond, SPG Gold, Marriott Gold
Posts: 505
Is it possible to add an Cathay Pacific award onto the end of on Etihad award? I'm flying from MLE-AUH-JFK in February, and would like to add JFK-YVR. This would increase the award 5,000 miles and I would be charged a $200 change fee. Although I don't know if AA will allow this due to the award originally being on Etihad...
Jul 19, 2018, 11:14 am
#539
Join Date: Jul 2015
Location: MIA
Posts: 498
Is it possible to add an Cathay Pacific award onto the end of on Etihad award? I'm flying from MLE-AUH-JFK in February, and would like to add JFK-YVR. This would increase the award 5,000 miles and I would be charged a $200 change fee. Although I don't know if AA will allow this due to the award originally being on Etihad...
Jul 19, 2018, 12:52 pm
#540
Join Date: Jul 2004
Programs: Priority Club Platinum & Ambassdor, Hilton Honors Diamond, SPG Gold, Marriott Gold
Posts: 505
Layover won't be a problem, as it'll be around 4 hr 30 min. I will give them a call and hopefully get an experienced agent!