Jan 14, 2016, 5:43 am
Last edit by: medellinfein
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
Please see the archived threads for previous experiences:
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
- You can now search or book awards for travel on EY (Etihad) on www.aa.com.
- You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
- Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
- To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
- You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
- Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
- Booking connections via AUH / Abu Dabhi using one award is now allowed.
- Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
- A handy EY route map is here: http://flights.etihad.com/routemap.
- The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
- Award routing rules are in the wikipost of this thread.
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
- WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
- SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
- Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
- "Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
- Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
- AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.
Please see the archived threads for previous experiences:
- How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
- Success stories booking awards on Etihad using AA miles (Archive - 2015 and earlier)
- Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)
Jan 29, 2018, 2:24 pm
#121
Join Date: Jun 2015
Posts: 644
Jan 29, 2018, 2:32 pm
#122
Join Date: Dec 2004
Posts: 5,631
Jan 29, 2018, 3:07 pm
#123
Join Date: Jun 2015
Posts: 644
I am not seeing any changes either. I have not logged in. The link (same link as in wiki) is Flights with miles - Etihad Airways
Last edited by Stivelio; Jan 30, 2018 at 5:37 pm Reason: screenshot too big
Jan 29, 2018, 3:49 pm
#124
Join Date: Dec 2004
Posts: 5,631
Yes, I'm seeing that also, but only for DFW. Change to ORD or JFK and it's normal. I know DFW is not shutting down for a couple more months, but this may have put it in some special status. EY's IT is wacky anyway.
Jan 31, 2018, 3:11 pm
#128
Join Date: Dec 2004
Posts: 5,631
Please look up baggage allowances on etihad.com.
Jan 31, 2018, 3:39 pm
#129
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I called back and the AA agent said stopovers are not allowed, otherwise we wouldn't mind overnights in AUH. Was the AA agent misinformed? If so, I can HUCA, and see if there is any availability on F AUH-SIN the following day.
Thank you for this, very helpful!
If Uber is out there, this would be perfect - we much prefer Uber to driving.
Thank you for this, very helpful!
If Uber is out there, this would be perfect - we much prefer Uber to driving.
I have used Uber in AUH last year and plan to do so again in a few weeks.
I was able to book ORD - AUH - MLE on Etihad in business for Dec 2018. I used expertflyer to find the availability and to my surprise the US based AA agent was able to see and book the availability I saw with no problems. I talked to a few US agents over the last week and they could all see the availability. No need to call the Australian number. The hardest part was getting the first leg from AUS to ORD because of AA's abysmal saver availability. I had to try with a couple of agents but as an EXP I requested to "complete the itinerary" and the second agent I talked to was able to open up 2 seats in economy (not business like the rest of my trip).
I see this all the time when searching for a route where the searched for cabin doesn't operate, such as searching for first class when the flight only offers business and lower.
Jan 31, 2018, 11:21 pm
#130
Join Date: May 2004
Posts: 11
AA not finding married segment award availability
I'm trying to book an AAdvantage award ticket for BKK-LHR in the spring. Etihad's website shows award availability on a perfect itinerary for the entire BKK-AUH-LHR journey, but no award availability for the individual AUH-LHR segment.
I've called AA 4 times, and they always try to look up each segment individually, so they can't find space on AUH-LHR. Are American agents even able to book married segments on Etihad? Is there a trick to ask the agent to search for the entire journey at once?
I've called AA 4 times, and they always try to look up each segment individually, so they can't find space on AUH-LHR. Are American agents even able to book married segments on Etihad? Is there a trick to ask the agent to search for the entire journey at once?
Jan 31, 2018, 11:28 pm
#131
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
The US-based AA phone agents often have trouble finding EY award space even though it shows as available on the EY site. Check out the wiki at the start of this thread for more detailed info, but basically you might have better luck calling the New Zealand AA reservations number provided in the wiki. There might also be other call center options discussed there, as well as additional advice if you peruse the more recent pages in this thread.
Good luck!
Good luck!
I'm trying to book an AAdvantage award ticket for BKK-LHR in the spring. Etihad's website shows award availability on a perfect itinerary for the entire BKK-AUH-LHR journey, but no award availability for the individual AUH-LHR segment. I've called AA 4 times, and they always try to look up each segment individually, so they can't find space on AUH-LHR. Are American agents even able to book married segments on Etihad? Is there a trick to ask the agent to search for the entire journey at once?
Feb 1, 2018, 12:47 pm
#133
Join Date: Mar 2011
Location: NY, NY
Posts: 695
Feb 1, 2018, 12:52 pm
#134
Join Date: Dec 2004
Posts: 5,631
ME and Indian subcontinent used to be the same region. It was split to allow US-Indian Sub but not US-ME on CX (transpac). But for transatlantic routes, Indian Sub via ME is allowed even after the split.
There is a trick, but don't tell anyone. You can buy one award to AUH, and another award from AUH to wherever you want to go. As a side benefit you can stop over at AUH for as long as you want, no extra charge.
Feb 1, 2018, 12:54 pm
#135
Join Date: Apr 2016
Posts: 21
explained in wiki link : oneworld and partner airlines award chart. - pricing US to Indian subcontinent is same as US to ME. also, "Transpacific travel to the Indian Subcontinent permitted via Hong Kong only. Travel for the transpacific sector to Hong Kong is permitted only on Cathay Pacific or American Airlines. Travel from Hong Kong to the Indian Subcontinent permitted on Cathay Pacific, SriLankan and Jet Airways. Travel on other partners to the Indian Subcontinent is transatlantic only."