Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
#3271
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
No, unrelated, that didn't change in this time period, airport agents had that change in the recent round, not phone agents.
Last edited by JonNYC; Oct 13, 2017 at 6:15 am
#3272
Join Date: Sep 2017
Posts: 9
Anyone had any recent success trying to book LHR-AUH (or AUH-LHR)? It seems to be next to impossible to get seats even though there is Guest space.
#3273
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
#3274
Join Date: Dec 2004
Posts: 5,624
Problem is, those of us with some status but not CK have not had any luck since Sep. 1, so there is a strong temptation to generalize from one data point.
#3275
Join Date: Dec 2000
Location: SKB/LHR
Programs: AA EXP
Posts: 151
Beyond 30 days seems to give problem as I couldn't get LHR back to AUH on Nov 17 or 18 when Expertflyer and Etihad sites both show availability.
#3276
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
FWIW, the date that I booked, Jan 3, still shows guest availability on Etihadguest. If a non-CK would like to call and see if AA can book it, that might clarify things a bit. Or confuse them some more...
#3277
Join Date: Jul 2011
Location: North America
Posts: 2,265
Booked JFK>LHR>AUH and AUH>NRT few days ago for travel this month. US-AA agent was able to see/book it all without issues, and (knowing how difficult it's been) even complimented me on my 'EY-availability-finding-skills'
#3278
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Forget about this CK angle.
#3279
Join Date: Sep 2017
Posts: 9
Looks like they can see availability with LHR 30 days out but nothing past that.
#3281
Join Date: Jun 2011
Posts: 102
I am an Elite (Gold) non-CK. Called the USA call center and they could not see any seats for AUH-LAX on Jan 3rd in either business or first. Etihad Guest still shows availability in business for that day. So there you go...
#3282
Join Date: Nov 2008
Location: LHR
Programs: Ex-NWA Plat
Posts: 1,480
Can someone clearly summarize - the the best of our collective knowledge - what is and is not possible at the present moment with EY?
Lets break down the availability (or lack of) of awards into 5 categories.
USA
Europe
Asia
Australia
ROW
Lets break down the availability (or lack of) of awards into 5 categories.
USA
Europe
Asia
Australia
ROW
#3283
Join Date: Jun 2011
Posts: 102
From What I've seen so far:
USA - availability in Economy not an issue. Business/First shows availability on Etihad Guest but AA agents unable to see it until ~30 days before departure. Knit-in seems to have had an outlier experience of being able to book AUH-LAX Business > 30 days out
Europe - AUH -Europe seems to have no issues in general except AUH-LHR which has
reported similar problems as the USA routes
Asia - AUH-Asia routes seem to be unaffected
Australia AUH-SYD seems to be unaffected
ROW - Not sure
USA - availability in Economy not an issue. Business/First shows availability on Etihad Guest but AA agents unable to see it until ~30 days before departure. Knit-in seems to have had an outlier experience of being able to book AUH-LAX Business > 30 days out
Europe - AUH -Europe seems to have no issues in general except AUH-LHR which has
reported similar problems as the USA routes
Asia - AUH-Asia routes seem to be unaffected
Australia AUH-SYD seems to be unaffected
ROW - Not sure
#3284
Join Date: Nov 2008
Location: LHR
Programs: Ex-NWA Plat
Posts: 1,480
Let me add my individual experience. A couple of weeks ago - none of the call centers could find US award availability. (US, Europe, Australia.)
I happened to call the UK number and instead reached a call center in the Caribbean and for them, it was no problem. Flight was ticketed without a hitch.
I happened to call the UK number and instead reached a call center in the Caribbean and for them, it was no problem. Flight was ticketed without a hitch.
#3285
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
throw in DFW AUH as sometimes/should be bookable > 30 days out.
From What I've seen so far:
USA - availability in Economy not an issue. Business/First shows availability on Etihad Guest but AA agents unable to see it until ~30 days before departure. Knit-in seems to have had an outlier experience of being able to book AUH-LAX Business > 30 days out
Europe - AUH -Europe seems to have no issues in general except AUH-LHR which has
reported similar problems as the USA routes
Asia - AUH-Asia routes seem to be unaffected
Australia AUH-SYD seems to be unaffected
ROW - Not sure
USA - availability in Economy not an issue. Business/First shows availability on Etihad Guest but AA agents unable to see it until ~30 days before departure. Knit-in seems to have had an outlier experience of being able to book AUH-LAX Business > 30 days out
Europe - AUH -Europe seems to have no issues in general except AUH-LHR which has
reported similar problems as the USA routes
Asia - AUH-Asia routes seem to be unaffected
Australia AUH-SYD seems to be unaffected
ROW - Not sure