Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
#2941
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Read through but wasn't able to find an answer to this.
When I search EY's site NYC - AUH - NYC RT there is no Guest J availability AUH - NYC. When I search the same dates one-way AUH - NYC I see lots of Guest J availability. EF also sees the same Guest J availability but AA is not able to see or book it. Any suggestions as to what's happening? Is this phantom inventory or is there some way to get AA to see it?
When I search EY's site NYC - AUH - NYC RT there is no Guest J availability AUH - NYC. When I search the same dates one-way AUH - NYC I see lots of Guest J availability. EF also sees the same Guest J availability but AA is not able to see or book it. Any suggestions as to what's happening? Is this phantom inventory or is there some way to get AA to see it?
#2943
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Try NZ, only thing that worked for me
#2944
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Agreed, try NZ as they have been the most reliable as of late.
#2945
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold, LH Senator *Gold, AA EXP OWE Hyatt Globalist
Posts: 21,555
#2946
Join Date: Jun 2006
Programs: AA Ex Plt
Posts: 474
Ok, second try with NZ worked. Thanks! And yeah, I thought they were the same call center so I didn't even try NZ before.
#2947
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
Also had a similar experience a few weeks ago. AA Australia saw nothing at all for 2 calls and AA NZ was able to see and hold award in a matter of minutes.
#2948
Join Date: Sep 2015
Posts: 474
Again NZ call center to rescue. Etihad website was not showing any J/F avail for a weekend in Sept. I called NZ office and the seats were available on both JFK flight for Friday & sat. May be next time I just call NZ to check availability and book.
#2949
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,927
I wonder what explains it? Maybe a point-of-sale issue?
#2951
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,927
What I'm trying to understand is why the "Australia" and "New Zealand" (put in quotes because the agents aren't actually there) agents see different availability, and why the NZ ones see what the EY web site shows when searching AUH-xxx-AUH. If it was a PoS issue, that could explain it all.
#2952
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,927
They definitely know if you called the Au or NZ number, as they quote fees in that currency. Which makes me wonder if perhaps the issue is PoS restrictions? Perhaps EY first restricted some awards based on US PoS, then when too many of us started called Australia, they added that country.
#2953
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
What I'm trying to understand is why the "Australia" and "New Zealand" (put in quotes because the agents aren't actually there) agents see different availability, and why the NZ ones see what the EY web site shows when searching AUH-xxx-AUH. If it was a PoS issue, that could explain it all.
#2954
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Am I still allowed to use first class lounge for AUH-JFK (on F award)? Some said we can only use premium lounge after US clearance.
I got mixed result on google, probably due to change last year. Pls advise.
I got mixed result on google, probably due to change last year. Pls advise.
#2955
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
You can use the F lounge prior to US pre-clearance. Once you go into pre-clearance though all you have is the single "premium" lounge inside.