Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
May 28, 2019, 2:44 pm
#1156
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
5/24 3229 SDF-ORD: Full PDB
May 29, 2019, 7:14 am
#1158
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
5/28/19, flight 245, LAX/ORD, no PDB served. The service on this flight would be best described as perfunctory.
May 29, 2019, 8:19 am
#1159
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
May 25 AUS-DFW Full PDB
May 28 ORD-AUS Full PBD (a couple of rounds as we were stuck on the tarmac for about 1.5 hrs.) Excellent service overall throughout the flight.
May 28 ORD-AUS Full PBD (a couple of rounds as we were stuck on the tarmac for about 1.5 hrs.) Excellent service overall throughout the flight.
Last edited by teemuflyer; May 29, 2019 at 2:01 pm
May 29, 2019, 8:33 am
#1160
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
5/23 SFO-DFW: Full PDB, excellent crew
5/23 DFW-DTW: No PDB, boarding process was a Chinese fire-drill with several groups unfamiliar to the carry-on policy. FA apologized and said they would get us beverages right after take off - in reality it was 45 minutes in the air before things started going.
5/28 DTW-PHX: Full PDB
5/28 PHX-SFO: Full PDB, good senior crew
5/23 DFW-DTW: No PDB, boarding process was a Chinese fire-drill with several groups unfamiliar to the carry-on policy. FA apologized and said they would get us beverages right after take off - in reality it was 45 minutes in the air before things started going.
5/28 DTW-PHX: Full PDB
5/28 PHX-SFO: Full PDB, good senior crew
May 29, 2019, 12:39 pm
#1161
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
5/18 MCI-CLT Full Bar PDB
5/18 CLT-JFK No PDB
5/27 JFK-CLT Full Bar PDB
5/27 CLT-MCI Full Bar PDB
5/18 CLT-JFK No PDB
5/27 JFK-CLT Full Bar PDB
5/27 CLT-MCI Full Bar PDB
May 29, 2019, 1:49 pm
#1162
Join Date: Sep 2009
Location: Global
Posts: 5,998
5/29. AA1199 - Mia-jfk - water/oj only
update: we are now in a ground stop, waiting in Miami . Nuts and full PDBs served during the delay
update: we are now in a ground stop, waiting in Miami . Nuts and full PDBs served during the delay
Last edited by Global321; May 29, 2019 at 2:27 pm
May 31, 2019, 5:55 am
#1163
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
5/30 (delayed until 7 am 5/31) 2738 ORD-DFW: Kindergarten tray. Didn't ask for anything else.
EXCELLENT crew, truly seemed to enjoy their jobs.
EXCELLENT crew, truly seemed to enjoy their jobs.
Last edited by GrumpyYoungMan; May 31, 2019 at 6:06 pm
May 31, 2019, 9:43 am
#1164
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
5/30 AA2055 MCI-DFW No PDBs
5/30 AA2271 DFW-PBI No PDBs
The MCI-DFW was on a MD-80 and the F F/A behaved erratically -- flubbed the safety announcement; bumped into seats and the bulkhead (hard); did not use service tray; and for cleanup, he pulled the entire gray plastic bin from the catering cart, gathering all used F service items (including glasses still with liquids), which promptly spilled and slopped onto passengers through the not-water-tight bin as he careened around the aisle.
5/30 AA2271 DFW-PBI No PDBs
The MCI-DFW was on a MD-80 and the F F/A behaved erratically -- flubbed the safety announcement; bumped into seats and the bulkhead (hard); did not use service tray; and for cleanup, he pulled the entire gray plastic bin from the catering cart, gathering all used F service items (including glasses still with liquids), which promptly spilled and slopped onto passengers through the not-water-tight bin as he careened around the aisle.
May 31, 2019, 3:07 pm
#1165
Join Date: Apr 2019
Location: MCO-TPA
Programs: AA EXP, UA, B6, DL, Bonvoy Lifetime Platinum, Hilton, National
Posts: 197
Jeez. 0 for 2 with an unplanned shower.
May 31, 2019, 3:12 pm
#1166
Join Date: Feb 2007
Location: DCA
Programs: DL (ex-NW) Plat pining for self-serve WC's and real cheese
Posts: 715
5/28 AA 293 MIA-DCA: No PDB even though the flight left six minutes early. It's been a long time since I've seen PDBs consistently offered on AA. On several recently delayed DL flights, we still got them. Perhaps a thread is needed where AA hit this service standard, I think it would be a much shorter thread.
Jun 2, 2019, 9:09 am
#1167
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
6/1/19, flight 2611, ORD/LAX, PDB service consisted of water, OJ, wine or beer but no cocktails. The service on this flight was very good.
Jun 2, 2019, 12:06 pm
#1168
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
6/2 1258 DFW-ORD: Full PDB and a friendly greeting by name. Guess she didn't get the memo about "Dallas" being PDB-free these days. 
Jun 2, 2019, 12:10 pm
#1169
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I've had eight DFW crewed 738's in the past week. All offered PDB's. In the last one, the flight attendant actually used that term. Many of the flight attendants were older, so presumably with seniority.
In one case ... a pax told the FA, you're holding up boarding just to serve these people, get real.
In one case ... a pax told the FA, you're holding up boarding just to serve these people, get real.
Jun 2, 2019, 4:09 pm
#1170
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
772 JFK-FCO standard PDB of bubbles, water, OJ
772 FCO-JFK and same bubbles, OJ or water. This time it was hand delivered to each person versus off of the tray which was a nice touch.
shout out to LAA NYC crews.....they’re consistently very good.
772 FCO-JFK and same bubbles, OJ or water. This time it was hand delivered to each person versus off of the tray which was a nice touch.
shout out to LAA NYC crews.....they’re consistently very good.
Last edited by AANYC1981; Jun 5, 2019 at 12:59 am