Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Jan 2, 2019, 1:46 pm
#976
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
12/29 DCA-CHS Full PBD
12/31 CHS-DCA Full PBD
Both times the FA hustled through the cabin and got everyone what they wanted. Snack baskets were sad, but service was great.
12/31 CHS-DCA Full PBD
Both times the FA hustled through the cabin and got everyone what they wanted. Snack baskets were sad, but service was great.
Jan 2, 2019, 1:56 pm
#977
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Last night MIA/TPA no PDB (LAA 319) and not much of a greeting. Although a double round of the snack basket in air, no second round of drinks. A little off topic some guy towards the end of boarding looks at the empty F seat next to me strangely and finally settles in. He leaves his BP on the table between the seats and I'm not looking per se but it says Group 9, Seat 9D IIRC. Throughout the flight he seems to be clueless to the operation of the seat or that he will be offered a beverage. Now maybe that was in fact his seat or maybe he poached. The FAs did not seem very happy to be working a New Year's short turn to TPA and maybe just didn't really care. Particularly given its such a short flight.
Jan 2, 2019, 2:11 pm
#978
Join Date: Aug 2006
Location: UIN
Programs: AA EXP 2MM Hilton Diamond Bon Voy Lifetime Platinum Elite
Posts: 59
I had over 140 segments in 2018... I can only recall a few flights with no PDB's ... but on Flight 2277 from LAS -DFW on 12/30 We received absolutely nothing at all .. This was
also on a 787-8. the departure was also delayed by about 20 minutes which puzzles me even more...
also on a 787-8. the departure was also delayed by about 20 minutes which puzzles me even more...
Jan 4, 2019, 11:28 am
#979
Join Date: Dec 2018
Location: BOS, LAX
Programs: AA PLAT
Posts: 60
1/1 BOS-PHX AA 2588
LAA B738
Nothing. Inbound aircraft was late and was being catered when we boarded. Crew didn't even bother hanging jackets but had plenty of time to snack and chat during pushback.
LAA B738
Nothing. Inbound aircraft was late and was being catered when we boarded. Crew didn't even bother hanging jackets but had plenty of time to snack and chat during pushback.
Jan 4, 2019, 3:34 pm
#980
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,661
Jan 4 2019 AA841 ATL-LGA, full pdb offered as seen from Main Cabin Extra row 5.
Jan 4, 2019, 6:54 pm
#981
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
1/4 AA 2387 BOS->ORD B738
Well that didn’t last long... no PDB. This inbound is always late and kind of a mess. At least there’s the seat back TVs; I could use a nap...
Well that didn’t last long... no PDB. This inbound is always late and kind of a mess. At least there’s the seat back TVs; I could use a nap...
Jan 4, 2019, 8:44 pm
#982
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
1/4 AA1660 delayed by 54 minutes with door open. FAs provided OJ / water tray prior to delay announcement and then nothing after. Chatting in galley entire time. Zero interest in customer service.
Jan 4, 2019, 9:53 pm
#983
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jan 5, 2019, 3:21 pm
#984
Join Date: Sep 2016
Location: PBI/MIA
Programs: AAdvantage Gold, HHonors Diamond, Marriott Gold, Skymiles, Mileage Plus
Posts: 397
Jan. 1, CLT-MCO, water and juice only (550 PM departure). Surprised because the PMUS crews out of CLT usually do real well with this. Then one of the FAs (who was very nice) referred to something that made it clear she was PMAA. Ah-ha, I said to myself.
Jan 6, 2019, 3:44 pm
#985
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
1/6 AA 1251 ORD->BOS B738
Full PDB!
Full PDB!
Jan 9, 2019, 8:59 pm
#986
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
1/8 AA 2379 RDU-CLT Project Oasis 738: I missed the upgrade but I noticed something I've never seen before. Large water bottles on each F seat. No other drinks though.:
1/8 AA 5070 CLT-ATL CRJ-900: Full PDB and drinks during a 20 minute ground stop too.
1/8 AA 5070 CLT-ATL CRJ-900: Full PDB and drinks during a 20 minute ground stop too.
Jan 13, 2019, 7:32 pm
#987
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
1/13 AA 5637 SYR-CLT CRJ-900: No PDB. Lazy f/a who spent most of the flight reading a paper back book in the jump seat.
Jan 14, 2019, 4:19 am
#988
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
When is AA seriously going to address this issue? other OW airlines have no problem getting it done, and I have heard from my wife (EX-DL) now EXP, that DL does it very well
its not as if boarding takes 10 minutes, they have time, but choose to occupy them selves otherwise.
If PDB is a level of service that AA speaks about, then do it please
Maybe AA can tell its FA, no reading/FB/Candycrush etc until you have served our paying cusotmers
(by the way, I dont mean to sound rude or mean)
its not as if boarding takes 10 minutes, they have time, but choose to occupy them selves otherwise.
If PDB is a level of service that AA speaks about, then do it please
Maybe AA can tell its FA, no reading/FB/Candycrush etc until you have served our paying cusotmers
(by the way, I dont mean to sound rude or mean)
Jan 14, 2019, 6:31 am
#989
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
When is AA seriously going to address this issue? other OW airlines have no problem getting it done, and I have heard from my wife (EX-DL) now EXP, that DL does it very well
its not as if boarding takes 10 minutes, they have time, but choose to occupy them selves otherwise.
If PDB is a level of service that AA speaks about, then do it please
Maybe AA can tell its FA, no reading/FB/Candycrush etc until you have served our paying cusotmers
(by the way, I dont mean to sound rude or mean)
its not as if boarding takes 10 minutes, they have time, but choose to occupy them selves otherwise.
If PDB is a level of service that AA speaks about, then do it please
Maybe AA can tell its FA, no reading/FB/Candycrush etc until you have served our paying cusotmers
(by the way, I dont mean to sound rude or mean)
Jan 14, 2019, 8:13 am
#990
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD 738 and full PDB and coats hung (I recognize our FA from a previous flight too).
DTW-ORD Skywest CR7 with 9FC and full PDB and coats hung
ORD-LGA 738 with seatback AVOD and full PDB and coats hung
DTW-ORD Skywest CR7 with 9FC and full PDB and coats hung
ORD-LGA 738 with seatback AVOD and full PDB and coats hung
Last edited by AANYC1981; Jan 16, 2019 at 12:19 pm