Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Apr 15, 2018, 12:33 pm
#511
Join Date: Nov 2005
Location: stl
Programs: aa plat
Posts: 27
Well this is pretty odd. Flying out of COU in first, as I’ve done dozens of times. FA takes drink orders, then comes back and says “really sorry, just remembered I can’t serve alcohol on the ground in Missouri.” I pointed out I’ve been served booze before departure at COU, STL, MCI and SGF many times. She said she would check, then came back and showed me the rulebook that does in fact have a list of states not to serve on the ground, which included MO.
Generally speaking we have some of the laxest liquor laws in the nation (something about Annheiser-Busch based in STL seems to have an effect here) so this seems pretty weird.
Generally speaking we have some of the laxest liquor laws in the nation (something about Annheiser-Busch based in STL seems to have an effect here) so this seems pretty weird.
Apr 15, 2018, 4:07 pm
#512
Join Date: Dec 2017
Posts: 1,107
Well this is pretty odd. Flying out of COU in first, as I’ve done dozens of times. FA takes drink orders, then comes back and says “really sorry, just remembered I can’t serve alcohol on the ground in Missouri.” I pointed out I’ve been served booze before departure at COU, STL, MCI and SGF many times. She said she would check, then came back and showed me the rulebook that does in fact have a list of states not to serve on the ground, which included MO.
Generally speaking we have some of the laxest liquor laws in the nation (something about Annheiser-Busch based in STL seems to have an effect here) so this seems pretty weird.
Generally speaking we have some of the laxest liquor laws in the nation (something about Annheiser-Busch based in STL seems to have an effect here) so this seems pretty weird.
Beats me. I've never been denied out of COU, and I'm in/out of here a lot.
Apr 16, 2018, 8:35 am
#513
Join Date: Sep 2016
Location: PBI/MIA
Programs: AAdvantage Gold, HHonors Diamond, Marriott Gold, Skymiles, Mileage Plus
Posts: 397
Back when I was in college in COU a hundred or so years ago (M-I-Z! . . . ) I recall hearing a story that the Kansas Bureau of Investigation put agents on flights out of MCI heading west and tried to prohibit alcohol sales because the plane wasn't a private club. Not sure if the story was apocryphal or maybe just made up to make Jayhawkers look stupid.
Apr 16, 2018, 9:45 am
#514
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
4/13 AA 2150 DCA-BOS EMB-190: Full PDB
Apr 16, 2018, 12:49 pm
#515
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD and water/OJ only....flight was delayed an hour and so was catering as a result.
The non-lead FA asked the lead FA - “should I close or do pre departures?” Lead FA said “close”
The non-lead FA asked the lead FA - “should I close or do pre departures?” Lead FA said “close”
Apr 16, 2018, 1:32 pm
#516
Original Poster
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
AA1397 MIA-MEX 15APR18 Full PDB.
Apr 16, 2018, 7:46 pm
#517
Join Date: Aug 2008
Posts: 333
Wow!! Very interesting reading. The company knows you guys want your PDB and have told us how important they are for customer service. Even as an employee when I non-rev and by some chance get a FC seat, I notice if I'm offered a PDB or not.
Apr 16, 2018, 9:06 pm
#518
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Apr 17, 2018, 7:45 am
#519
Join Date: Aug 2008
Posts: 333
I don't work FC unless I'm junior manned into that position. In those very rare instances my pax get their PDB.
Apr 17, 2018, 8:18 am
#520
Join Date: Dec 2017
Posts: 1,107
Whether you are aware or not, just know that your insight and willingness to share is VERY much appreciated!
Apr 17, 2018, 8:30 am
#521
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Seconded! Thank you, tahitigirl! ^
Apr 19, 2018, 9:12 am
#522
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
ORD-LGA
LAA, 738 last night and full PDB as seen from the first row of MCE
FC crew seemed awesome and very on top of it. Main cabin crew were nice too
oh and MCE had the luggage stickers up
LAA, 738 last night and full PDB as seen from the first row of MCE
FC crew seemed awesome and very on top of it. Main cabin crew were nice too
oh and MCE had the luggage stickers up
Apr 19, 2018, 3:17 pm
#523
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
4/19 DFW-CLT AA1746: No PDB, also, several of us had our coats/jackets on our laps and there was no offer to hang jackets. The FC attendant was training a new FA. All I could think was, geez, this is not good training.
Apr 20, 2018, 3:01 am
#524
Join Date: Mar 2018
Location: MIA
Programs: AA EXP, OneWorld Emerald
Posts: 20
AA 207 MXP-MiA April 20..... 772..... water, OJ, champagne.....late and chaotic boarding.
Apr 20, 2018, 2:45 pm
#525
Join Date: Jul 2011
Posts: 2,313
flight out of DFW on AA equipment & AA staff on 737 with IFE screens
FA went thru with PDB's of water, juice, and water with fruit in it that made the water reddish/pinkish color. Hadn't see the fruited water trick before on PDBs.
I just looked at him when offered the waters and said "may I have something else besides water?" and he said "sure, I'll be right back". Finished offering the waters on the tray and came back and asked what I wanted, and fixed it right up for me before we left.
he gave out his biz cards to everyone at the end of the flight during final walk through safety check before landing Had his name & full contact info (no AA logo) and it said Purser. hadn't seen that before either
FA went thru with PDB's of water, juice, and water with fruit in it that made the water reddish/pinkish color. Hadn't see the fruited water trick before on PDBs.
I just looked at him when offered the waters and said "may I have something else besides water?" and he said "sure, I'll be right back". Finished offering the waters on the tray and came back and asked what I wanted, and fixed it right up for me before we left.
he gave out his biz cards to everyone at the end of the flight during final walk through safety check before landing Had his name & full contact info (no AA logo) and it said Purser. hadn't seen that before either
