Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Aug 29, 2017, 4:44 pm
#91
Join Date: Apr 2006
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LAX-MIA 777-200 Business Class - PDB of OJ, water, or champagne
Aug 29, 2017, 4:46 pm
#92
Join Date: Aug 2017
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Aug 29, 2017, 8:08 pm
#93
Join Date: Mar 2016
Posts: 38
on my flights this year LUS crews have not missed a single PDB. With LAA crews, it's been way better this year than last year (probably about 75% offer something, but usually only the LAAzy PDB of OJ or water, about 25% offer full choice). Last year PDBs were under 50% on LAA crews and close to 100% on LUS crews
Aug 29, 2017, 9:03 pm
#94
Join Date: Oct 2015
Location: SFO
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Aug 30, 2017, 12:54 am
#96
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 302
No, you'll most likely be flying on an A321 out PHL or CLT. When you book your flight it will show A321, which is LUS, vs A32B which is LAA. Also, the LUS narrowbody fleet has no power ports or IFE, plus you'll be delivered a full PDB...making it a LUS flight for sure.
Aug 30, 2017, 6:53 am
#97
Join Date: Apr 2006
Location: ASE
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MIA-SJU - old Boeing 737 - PDB of choice from a great, attentive crew!
Aug 30, 2017, 8:07 am
#98
FlyerTalk Evangelist
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Posts: 11,329
This thread really is great. As the totality of the PDB "offering" seems to be hodge-podge to say the least.
Where I work, if my boss asked me to do something to the customers when they called or walked in the door, I'd do it. Maybe I wouldn't feel like doing or want to do it, but I'd do it. Why? because the boss told me too.
Now if there was some reason I couldn't, I would say to the customer, 'hey sorry, you didn't get _______, let me know what I can do now' but to just ignore it or hide from it is crazy.
Where I work, if my boss asked me to do something to the customers when they called or walked in the door, I'd do it. Maybe I wouldn't feel like doing or want to do it, but I'd do it. Why? because the boss told me too.
Now if there was some reason I couldn't, I would say to the customer, 'hey sorry, you didn't get _______, let me know what I can do now' but to just ignore it or hide from it is crazy.
Until AA puts some reporting process in place, be it staff or IT, I doubt we will see much change until the bad apples age out of the system.
Aug 30, 2017, 8:54 am
#99
Join Date: Mar 2016
Posts: 38
Thanks, I very west coast PHX and farther, 99.9 % 738 and CR9's...
Aug 30, 2017, 9:32 am
#100
Join Date: Sep 2014
Posts: 361
It makes it kind of easy to know what legacy your crew is from based on the plane you're on because they don't really overlap aircraft types and where they do, there are stark difference.
LAA:
S80
737
767
777-200/300
787-8/9
LUS:
A320
A330-200/300
E190
Shared aircraft type:
A321/319 - LAA aircraft have seatback IFE, LUS do not.
757 - LAA 16 lie flat biz seats, LUS 12 biz seats.
Aug 30, 2017, 10:49 am
#101
Join Date: Mar 2016
Posts: 38
So as mentioned upthread, the FAs have not been integrated to work on each other's legacy carrier metal. So for now, LAA aircraft have LAA crew and LUS aircraft have LUS crews.
It makes it kind of easy to know what legacy your crew is from based on the plane you're on because they don't really overlap aircraft types and where they do, there are stark difference.
LAA:
S80
737
767
777-200/300
787-8/9
LUS:
A320
A330-200/300
E190
Shared aircraft type:
A321/319 - LAA aircraft have seatback IFE, LUS do not.
757 - LAA 16 lie flat biz seats, LUS 12 biz seats.
It makes it kind of easy to know what legacy your crew is from based on the plane you're on because they don't really overlap aircraft types and where they do, there are stark difference.
LAA:
S80
737
767
777-200/300
787-8/9
LUS:
A320
A330-200/300
E190
Shared aircraft type:
A321/319 - LAA aircraft have seatback IFE, LUS do not.
757 - LAA 16 lie flat biz seats, LUS 12 biz seats.
Aug 30, 2017, 12:53 pm
#102
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
SJU-MIA - Old Boeing 737 - One of the most chaotic boardings I've seen in awhile, with several coach passengers arguing with the FA's over lack of bin space. Catering arrived half-way through boarding. FA'S STILL managed PDB of OJ or water after door close -- major props to them. ^
Aug 30, 2017, 3:38 pm
#103
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Now put yourself in an environment where there is no management presence and therefore no repercussions for not doing as told it would be very easy to cut back on the service delivered. Also, given all new "tasks" must be approved by the union and they don't monitor activity, again, why do it?
Until AA puts some reporting process in place, be it staff or IT, I doubt we will see much change until the bad apples age out of the system.
Until AA puts some reporting process in place, be it staff or IT, I doubt we will see much change until the bad apples age out of the system.
We can all tell how well this thread is keeping the PBD in line.......
Aug 30, 2017, 4:11 pm
#104
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I did get a survey from AA asking about my recent MSP-LGA flight and they did ask if I received a PDB of choice in the survey. Of course this time I actually did get one and also took the chance to let them know how great their MSP ground staff are too.
Aug 30, 2017, 4:17 pm
#105
Join Date: Mar 2016
Posts: 38
10 minutes later, I received a response from someone who ACTUALLY READ my comments both bad and good and credited me with a goodwill 10,000 miles. Ok, wow! ^
