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Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)

Old Jan 2, 2016, 5:51 pm
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AA Predeparture Beverages: When, What and Why not?

NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.

Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB

Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
Originally Posted by brc757rr
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:

@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed

This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Thanks to RogerD408



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Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)

Old Nov 14, 2018, 2:35 pm
  #916  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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4 for 4 this week on PDB with crews from PHX, ORD, DFW, and MIA. This morning the ORD crew was serving bloody mary's to those who asked.

And on flight 5 with a CLT crew with no upgrade, they greeted me by name in Y and wanted to know my food/drink order.

May my luck continue on the transpac next week!
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Old Nov 16, 2018, 10:22 am
  #917  
 
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
11/16: 2780 DEN-ORD full PDB from a professional, polite crew.

Last edited by GrumpyYoungMan; Nov 16, 2018 at 10:23 am Reason: Add date
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Old Nov 16, 2018, 12:34 pm
  #918  
 
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PVR-LAX - Compass E175 - PDB of water only. Requests for something else were met with: once we're in the air,
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Old Nov 16, 2018, 1:21 pm
  #919  
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Originally Posted by UAPremierGuy
PVR-LAX - Compass E175 - PDB of water only. Requests for something else were met with: once we're in the air,
i had full PDB and an amazing FA on this Compass route just a couple weeks ago.
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Old Nov 16, 2018, 5:31 pm
  #920  
 
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 563
4-for-4 this week on an OKC-CLT-JAX-DFW-OKC round trip, including a couple of pmAA flights.
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Old Nov 16, 2018, 6:20 pm
  #921  
 
Join Date: Jan 2013
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Nada today on PHX-BUR. First time that has happened to me in a while
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Old Nov 20, 2018, 2:20 pm
  #922  
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Location: Durham, NC (RDU/GSO/CLT)
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Posts: 33,857
11/19

AA 683 RDU-CLT A-321: Missed Upgrade
AA 1944 CLT-JAX A-320: Full PDB
AA 3819 JAX-MIA ERJ-145: Single Class Plane
AA 1286 MIA-RDU 737-800: Full PDB
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Old Nov 20, 2018, 2:39 pm
  #923  
 
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
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11/17 AA6059 SJC - LAX : no PDB at all, although the FA did take orders for airborne drinks (and then told us there was no white wine once we were in the air)
11/18 AA1366 LAX - LAS: full PDB from an excellent pair of FAs and the in-flight service was excellent too.
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Old Nov 20, 2018, 3:12 pm
  #924  
 
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Programs: Exec Plat; 2.7 m miles
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11/15 AA 501 LAX to LAS full PDB with a delightful and attentive FA
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Old Nov 25, 2018, 3:14 pm
  #925  
 
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AA 5656 BGR-DCA 5:13pm (PSA, CR7)
Front (female) FA is hiding during boarding
Rear (male) FA does count, chats to GA as boarding ends

Male asks Female whether she's doing predeparture drinks. "I do... I usually do... not today though. Today is kind of a long day," she says.

"I hear ya. I won't report you," says Male.

"I know, I don't think the passengers will either. Some of them might, I hope not."

Obviously no PDB. Not even a walk through the 3-row aisle to take coats (which people obviously have, it's Maine). Female opens coat closet to hang her own coat and closes it again, all without even looking towards the passengers.

Will report this on aa.com instead of the usual friendly "by the way no pdb today" tweet. These FAs need to go. I am sure there are plenty of folks who would happily take the jobs.
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Old Nov 25, 2018, 4:04 pm
  #926  
 
Join Date: Feb 2012
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1634, PHX-DCA
Full PDB
Excellent FA named Martha providing service in 1st.
Martha went around and introduced herself to everyone in the cabin, asked how I preferred to be addressed, and called me by my name every time she interacted with me. She also fawned over the CK next to me, so Iím sure he felt appreciated.
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Old Nov 26, 2018, 9:22 am
  #927  
 
Join Date: Apr 2011
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Surprise! 4 for 4 this past week. All full PDB
11/21- MIA-DFW 2575 -772 (MIA based) Very attentive crew, to bad half the J passengers slept during this 7am flight
11/21- DFW-LAS 1401 -32B Crew was nothing to write home about, in other words - normal for AA.
11/25- LAS-DFW 2599 -32B F/A was always in a constant rush, for what reason I could never determine.
11/25- DFW-MIA 2720 - 738; LAX based. Note: 3 times F/A held up boarding to serve drinks. That's a rarity that I seldom see. Good thing my seat belt was fasten.
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Old Nov 26, 2018, 11:05 am
  #928  
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11/23

AA 1403 BWI-DFW 737-800: No PDB. Awful FA who performed terrible service the whole flight
AA 2767 DFW-ELP 737-800: Full PDB. Night and day from the previous flight.
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Old Nov 26, 2018, 11:23 am
  #929  
 
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Originally Posted by UAPremierGuy
... PDB of water only. Requests for something else were met with: once we're in the air,
when I get that response, I ask "oh that's too bad...when did the policy change ?" It doesn't get me a PDB and I doubt they care, but it does let them know that I know they're not doing their job. Not that they care.
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Old Nov 27, 2018, 5:28 pm
  #930  
 
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
11/16 AA 1606 SAN-ORD 738 Full PDB (redeye flight with no snack basket. Just warmed nuts and a cookie)
11/17 AA 1417 ORD-CUN 787 Water and OJ only. (J cabin ran out of bubbles by row 4 on the first inflight pass)
11/24 AA 160q CUN-DFW 32B Full PDB (wasn’t expecting anything but water and OJ as departing from Mexico, but as they had not loaded any bubbles for the return flight I passed and just had water)
11/24 AA 1243 DFW-SAN 738 Full PDB
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