Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Nov 14, 2018, 2:35 pm
#916
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
4 for 4 this week on PDB with crews from PHX, ORD, DFW, and MIA. This morning the ORD crew was serving bloody mary's to those who asked.
And on flight 5 with a CLT crew with no upgrade, they greeted me by name in Y and wanted to know my food/drink order.
May my luck continue on the transpac next week!
And on flight 5 with a CLT crew with no upgrade, they greeted me by name in Y and wanted to know my food/drink order.
May my luck continue on the transpac next week!
Nov 16, 2018, 10:22 am
#917
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
11/16: 2780 DEN-ORD full PDB from a professional, polite crew.
Last edited by GrumpyYoungMan; Nov 16, 2018 at 10:23 am Reason: Add date
Nov 16, 2018, 12:34 pm
#918
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
PVR-LAX - Compass E175 - PDB of water only. Requests for something else were met with: once we're in the air, 
Nov 16, 2018, 1:21 pm
#919
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Nov 16, 2018, 5:31 pm
#920
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 551
4-for-4 this week on an OKC-CLT-JAX-DFW-OKC round trip, including a couple of pmAA flights.
Nov 16, 2018, 6:20 pm
#921
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 624
Nada today on PHX-BUR. First time that has happened to me in a while
Nov 20, 2018, 2:20 pm
#922
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
11/19
AA 683 RDU-CLT A-321: Missed Upgrade
AA 1944 CLT-JAX A-320: Full PDB
AA 3819 JAX-MIA ERJ-145: Single Class Plane
AA 1286 MIA-RDU 737-800: Full PDB
AA 1944 CLT-JAX A-320: Full PDB
AA 3819 JAX-MIA ERJ-145: Single Class Plane
AA 1286 MIA-RDU 737-800: Full PDB
Nov 20, 2018, 2:39 pm
#923
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,227
11/17 AA6059 SJC - LAX : no PDB at all, although the FA did take orders for airborne drinks (and then told us there was no white wine once we were in the air)
11/18 AA1366 LAX - LAS: full PDB from an excellent pair of FAs and the in-flight service was excellent too.
11/18 AA1366 LAX - LAS: full PDB from an excellent pair of FAs and the in-flight service was excellent too.
Nov 20, 2018, 3:12 pm
#924
Join Date: Feb 2018
Location: L. A./ N. Y.
Programs: Exec Plat; 2.7 m miles
Posts: 44
11/15 AA 501 LAX to LAS full PDB with a delightful and attentive FA
Nov 25, 2018, 3:14 pm
#925
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,664
AA 5656 BGR-DCA 5:13pm (PSA, CR7)
Front (female) FA is hiding during boarding
Rear (male) FA does count, chats to GA as boarding ends
Male asks Female whether she's doing predeparture drinks. "I do... I usually do... not today though. Today is kind of a long day," she says.
"I hear ya. I won't report you," says Male.
"I know, I don't think the passengers will either. Some of them might, I hope not."
Obviously no PDB. Not even a walk through the 3-row aisle to take coats (which people obviously have, it's Maine). Female opens coat closet to hang her own coat and closes it again, all without even looking towards the passengers.
Will report this on aa.com instead of the usual friendly "by the way no pdb today" tweet. These FAs need to go. I am sure there are plenty of folks who would happily take the jobs.
Front (female) FA is hiding during boarding
Rear (male) FA does count, chats to GA as boarding ends
Male asks Female whether she's doing predeparture drinks. "I do... I usually do... not today though. Today is kind of a long day," she says.
"I hear ya. I won't report you," says Male.
"I know, I don't think the passengers will either. Some of them might, I hope not."
Obviously no PDB. Not even a walk through the 3-row aisle to take coats (which people obviously have, it's Maine). Female opens coat closet to hang her own coat and closes it again, all without even looking towards the passengers.
Will report this on aa.com instead of the usual friendly "by the way no pdb today" tweet. These FAs need to go. I am sure there are plenty of folks who would happily take the jobs.
Nov 25, 2018, 4:04 pm
#926
Join Date: Feb 2012
Programs: DL GM, AA PLAT, Hilton Gold, AMEX Plat
Posts: 256
1634, PHX-DCA
Full PDB
Excellent FA named Martha providing service in 1st.
Martha went around and introduced herself to everyone in the cabin, asked how I preferred to be addressed, and called me by my name every time she interacted with me. She also fawned over the CK next to me, so I’m sure he felt appreciated.
Full PDB
Excellent FA named Martha providing service in 1st.
Martha went around and introduced herself to everyone in the cabin, asked how I preferred to be addressed, and called me by my name every time she interacted with me. She also fawned over the CK next to me, so I’m sure he felt appreciated.
Nov 26, 2018, 9:22 am
#927
Join Date: Apr 2011
Location: Nice quiet place in The Fla Keys
Programs: AA - My other choices are severely limited
Posts: 72
Surprise! 4 for 4 this past week. All full PDB
11/21- MIA-DFW 2575 -772 (MIA based) Very attentive crew, to bad half the J passengers slept during this 7am flight
11/21- DFW-LAS 1401 -32B Crew was nothing to write home about, in other words - normal for AA.
11/25- LAS-DFW 2599 -32B F/A was always in a constant rush, for what reason I could never determine.
11/25- DFW-MIA 2720 - 738; LAX based. Note: 3 times F/A held up boarding to serve drinks. That's a rarity that I seldom see. Good thing my seat belt was fasten.
11/21- MIA-DFW 2575 -772 (MIA based) Very attentive crew, to bad half the J passengers slept during this 7am flight
11/21- DFW-LAS 1401 -32B Crew was nothing to write home about, in other words - normal for AA.
11/25- LAS-DFW 2599 -32B F/A was always in a constant rush, for what reason I could never determine.
11/25- DFW-MIA 2720 - 738; LAX based. Note: 3 times F/A held up boarding to serve drinks. That's a rarity that I seldom see. Good thing my seat belt was fasten.
Nov 26, 2018, 11:05 am
#928
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
11/23
AA 1403 BWI-DFW 737-800: No PDB. Awful FA who performed terrible service the whole flight
AA 2767 DFW-ELP 737-800: Full PDB. Night and day from the previous flight.
AA 2767 DFW-ELP 737-800: Full PDB. Night and day from the previous flight.
Nov 26, 2018, 11:23 am
#929
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
when I get that response, I ask "oh that's too bad...when did the policy change ?" It doesn't get me a PDB and I doubt they care, but it does let them know that I know they're not doing their job. Not that they care.
Nov 27, 2018, 5:28 pm
#930
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
11/16 AA 1606 SAN-ORD 738 Full PDB (redeye flight with no snack basket. Just warmed nuts and a cookie)
11/17 AA 1417 ORD-CUN 787 Water and OJ only. (J cabin ran out of bubbles by row 4 on the first inflight pass)
11/24 AA 160q CUN-DFW 32B Full PDB (wasn’t expecting anything but water and OJ as departing from Mexico, but as they had not loaded any bubbles for the return flight I passed and just had water)
11/24 AA 1243 DFW-SAN 738 Full PDB
11/17 AA 1417 ORD-CUN 787 Water and OJ only. (J cabin ran out of bubbles by row 4 on the first inflight pass)
11/24 AA 160q CUN-DFW 32B Full PDB (wasn’t expecting anything but water and OJ as departing from Mexico, but as they had not loaded any bubbles for the return flight I passed and just had water)
11/24 AA 1243 DFW-SAN 738 Full PDB