Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Sep 20, 2018, 12:40 pm
#826
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
09-19 AA669 TPA-MIA Full PDB
Sep 20, 2018, 2:54 pm
#827
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
DEN-DFW - LAA A321B - PDB of choice! ^
PHL-BOS - LAA Boeing 737-800 w/ PTV version - PDB of choice, even with weather-hold delayed and then rushed boarding! ^
BOS-DFW - LAA OLD Boeing 737-800 - PDB of choice! ^
DFW-ICN - LAA Boeing 787-9 - PDB of OJ, water, champagne. My request to make a mimosa was happily accepted.
PHL-BOS - LAA Boeing 737-800 w/ PTV version - PDB of choice, even with weather-hold delayed and then rushed boarding! ^
BOS-DFW - LAA OLD Boeing 737-800 - PDB of choice! ^
DFW-ICN - LAA Boeing 787-9 - PDB of OJ, water, champagne. My request to make a mimosa was happily accepted.
Sep 21, 2018, 7:34 am
#828
Join Date: May 2011
Location: BOS
Programs: AA PLT, Marriott LTP
Posts: 493
9/18 FL148 DFW-ANC Water Only
9/19 FL148 ANC-DFW Water Only (Same crew as outbound FL. Not very outgoing/friendly FA. Seemed to be going thru the motions. Having the same FA again, I knew she was not going to offer a PDB so I asked for a glass of wine. She said no. She could get it after take off. This was a red eye flight. All I wanted was 1 glass of wine then right to bed. We boarded thru door 2L so there were no coach passengers to deal with/avoid walking to their seats. We had a nice quiet cabin. Disappointing). Should mention too we were 1.5 hrs+ late taking off. You think she could of varied her obvious routine here a bit for some added customer service.
9/19 FL1497 DFW-BOS No PDB. In fact after bfast was served I did not see the FA coming around the cabin. Admittedly I did doze some but during my waking hours, nothing.
9/19 FL148 ANC-DFW Water Only (Same crew as outbound FL. Not very outgoing/friendly FA. Seemed to be going thru the motions. Having the same FA again, I knew she was not going to offer a PDB so I asked for a glass of wine. She said no. She could get it after take off. This was a red eye flight. All I wanted was 1 glass of wine then right to bed. We boarded thru door 2L so there were no coach passengers to deal with/avoid walking to their seats. We had a nice quiet cabin. Disappointing). Should mention too we were 1.5 hrs+ late taking off. You think she could of varied her obvious routine here a bit for some added customer service.
9/19 FL1497 DFW-BOS No PDB. In fact after bfast was served I did not see the FA coming around the cabin. Admittedly I did doze some but during my waking hours, nothing.
Sep 21, 2018, 9:56 am
#829
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
9/21 AA1287 BOS->ORD - fun while it lasted on this routing, today was OJ and H2O tray 
Sep 21, 2018, 12:07 pm
#830
Join Date: Sep 2009
Location: Global
Posts: 5,998
9/17, AA1368 - MIA-LAS - 3/4 PDB - Tray with water OJ from a (non-smiling surly I want to be anywhere but here) FA. Asked for a beer. Got a 'fine'. No eye contact. No smile. Delivered by the same (I hate all of you) FA, with no smile, no eye contact again. In fact she did not smile or make eye contact with anyone during the flight. The same ('somebody kill me please') FA never confirmed pre-orders and ran out of pre-order choices. (Mrs and I were in the back of 767 business class.) We did get what we pre-ordered but, the lady in the middle did not. Needless to say, she was not happy.
Can't complain about the hard product - B767 1-2-1 business class - but the soft product leaves a lot to be desired. I would easily put up with a surly FA for a very comfortable ride.
Can't complain about the hard product - B767 1-2-1 business class - but the soft product leaves a lot to be desired. I would easily put up with a surly FA for a very comfortable ride.
Sep 21, 2018, 5:13 pm
#831
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
9/18 FL148 DFW-ANC Water Only
9/19 FL148 ANC-DFW Water Only (Same crew as outbound FL. Not very outgoing/friendly FA. Seemed to be going thru the motions. Having the same FA again, I knew she was not going to offer a PDB so I asked for a glass of wine. She said no. She could get it after take off. This was a red eye flight. All I wanted was 1 glass of wine then right to bed. We boarded thru door 2L so there were no coach passengers to deal with/avoid walking to their seats. We had a nice quiet cabin. Disappointing). Should mention too we were 1.5 hrs+ late taking off. You think she could of varied her obvious routine here a bit for some added customer service.
9/19 FL1497 DFW-BOS No PDB. In fact after bfast was served I did not see the FA coming around the cabin. Admittedly I did doze some but during my waking hours, nothing.
9/19 FL148 ANC-DFW Water Only (Same crew as outbound FL. Not very outgoing/friendly FA. Seemed to be going thru the motions. Having the same FA again, I knew she was not going to offer a PDB so I asked for a glass of wine. She said no. She could get it after take off. This was a red eye flight. All I wanted was 1 glass of wine then right to bed. We boarded thru door 2L so there were no coach passengers to deal with/avoid walking to their seats. We had a nice quiet cabin. Disappointing). Should mention too we were 1.5 hrs+ late taking off. You think she could of varied her obvious routine here a bit for some added customer service.
9/19 FL1497 DFW-BOS No PDB. In fact after bfast was served I did not see the FA coming around the cabin. Admittedly I did doze some but during my waking hours, nothing.
Sep 21, 2018, 8:56 pm
#832
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
9/17, AA1368 - MIA-LAS - 3/4 PDB - Tray with water OJ from a (non-smiling surly I want to be anywhere but here) FA. Asked for a beer. Got a 'fine'. No eye contact. No smile. Delivered by the same (I hate all of you) FA, with no smile, no eye contact again. In fact she did not smile or make eye contact with anyone during the flight. The same ('somebody kill me please') FA never confirmed pre-orders and ran out of pre-order choices. (Mrs and I were in the back of 767 business class.) We did get what we pre-ordered but, the lady in the middle did not. Needless to say, she was not happy.
Can't complain about the hard product - B767 1-2-1 business class - but the soft product leaves a lot to be desired. I would easily put up with a surly FA for a very comfortable ride.
Can't complain about the hard product - B767 1-2-1 business class - but the soft product leaves a lot to be desired. I would easily put up with a surly FA for a very comfortable ride.
Sep 22, 2018, 6:53 am
#833
Join Date: Sep 2009
Location: Global
Posts: 5,998
9/21, AA1368 - LAS-MIA. Boarded on time, maybe a little early. Boarding 99% complete 15 minutes before scheduled departure. FA's up front talking and drinking from water bottles. For first class... NOTHING. (We were catered / re-catered around departure time.) Then delayed about 30 minutes due to Air Force One. And again, we got... NOTHING.
Service during the flight was a bit strange. Friendly crew, but after the first drinks and meal service, if you wanted a drink you had to go to the galley to get it. Again, friendly crew gabbing up front but ignored call buttons. When you got to the galley, super friendly and eager to get you what you wanted. So in the air, it was fine. Just strange.
(FWIW - In chatting with the crew... on this flight, they fly MIA-LAS-MIA same day. They do about 80 hours a month. That works out to 9-10 work days a month. Not bad.)
Service during the flight was a bit strange. Friendly crew, but after the first drinks and meal service, if you wanted a drink you had to go to the galley to get it. Again, friendly crew gabbing up front but ignored call buttons. When you got to the galley, super friendly and eager to get you what you wanted. So in the air, it was fine. Just strange.
(FWIW - In chatting with the crew... on this flight, they fly MIA-LAS-MIA same day. They do about 80 hours a month. That works out to 9-10 work days a month. Not bad.)
Sep 22, 2018, 7:25 am
#834
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
9/21, AA1368 - LAS-MIA. Boarded on time, maybe a little early. Boarding 99% complete 15 minutes before scheduled departure. FA's up front talking and drinking from water bottles. For first class... NOTHING. (We were catered / re-catered around departure time.) Then delayed about 30 minutes due to Air Force One. And again, we got... NOTHING.
Service during the flight was a bit strange. Friendly crew, but after the first drinks and meal service, if you wanted a drink you had to go to the galley to get it. Again, friendly crew gabbing up front but ignored call buttons. When you got to the galley, super friendly and eager to get you what you wanted. So in the air, it was fine. Just strange.
(FWIW - In chatting with the crew... on this flight, they fly MIA-LAS-MIA same day. They do about 80 hours a month. That works out to 9-10 work days a month. Not bad.)
Service during the flight was a bit strange. Friendly crew, but after the first drinks and meal service, if you wanted a drink you had to go to the galley to get it. Again, friendly crew gabbing up front but ignored call buttons. When you got to the galley, super friendly and eager to get you what you wanted. So in the air, it was fine. Just strange.
(FWIW - In chatting with the crew... on this flight, they fly MIA-LAS-MIA same day. They do about 80 hours a month. That works out to 9-10 work days a month. Not bad.)
Sep 22, 2018, 12:18 pm
#835
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
MIA/PHL sitting in 12A in the 763 min icabin. F FA comes through F with a tray of warm water and warm OJ. Not many takers so she comes back into the mini cabin offering the rest of the tray. I declined. Warm OJ on a hot day not really appealing.
Sep 23, 2018, 2:50 pm
#836
Join Date: Mar 2018
Location: Sacramento CA area
Programs: Hyatt Globalist, AS MVP Gold 100K, Hilton Diamond(Amex), Marriott Platinum
Posts: 207
9-23, AA 606, CLT-SMF Full PDB. Great flight crew.
Sep 23, 2018, 8:19 pm
#837
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
AA 6087 - Compass E175 - LAX-DEN - NO PDB and no conceivable reason why. Male FA seems very overwhelmed by and under qualified for his job.
Sep 23, 2018, 9:45 pm
#838
Join Date: May 2013
Location: Philadelphia
Programs: United 1K, Bonvoy Ambassador
Posts: 118
Flight 2240 9/23 SEA-DFW. No PDB, FA's just staying in F galley chatting, not even greeting passengers.
Sep 25, 2018, 10:34 pm
#839
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
9/13 - LAX to DFW, no PBD A321
9/15 - DFW to LAX, PBD offered (Water/OJ) B789
9/15 - DFW to LAX, PBD offered (Water/OJ) B789
Sep 26, 2018, 8:07 am
#840
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
9/23 LAX-DFW Water/OJ B789
9/23 DFW-IND Water/OJ B738 and then we sat for an hour waiting for the flight crew.
I would understand if these were morning flights, but OJ in the afternoon & evening? Just going through the motions...
9/23 DFW-IND Water/OJ B738 and then we sat for an hour waiting for the flight crew.
I would understand if these were morning flights, but OJ in the afternoon & evening? Just going through the motions...