Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Feb 13, 2018, 9:23 pm
#391
Join Date: Apr 2011
Location: Nice quiet place in The Fla Keys
Programs: AA - My other choices are severely limited
Posts: 72
Lucky Us:
2/8 MIA-DFW AA263 - Bloody Mary, On time Depart
2/8 DFW-LAS AA217 - PDB (I rdeferred) - On time Depart
2/11 LAS-MIA AA2618 - Woodford/Rocks - On time Depart
2/8 MIA-DFW AA263 - Bloody Mary, On time Depart
2/8 DFW-LAS AA217 - PDB (I rdeferred) - On time Depart
2/11 LAS-MIA AA2618 - Woodford/Rocks - On time Depart
Feb 14, 2018, 9:19 am
#392
Join Date: Jun 2016
Location: IL
Programs: UA-SIL MR-TIT HYT-GBL IHG-PLT HH-DIA WYN-PLT AMEX-PLT
Posts: 150
2/14 AA 5710 PIA-DFW Mesa CRJ-900. Full PDB by a new trainee stew on her first flight working first. Great service throughout by her and the trainer/mentor paired with her in the cabin.
Feb 14, 2018, 1:57 pm
#393
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Feb 15, 2018, 2:14 pm
#394
Original Poster
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
2/11 AA913 MIA-BOG A319 Full PDB
2/14 AA916 BOG-MIA A319 Full PDB
2/14 AA916 BOG-MIA A319 Full PDB
Feb 15, 2018, 5:02 pm
#395
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
2/15 DFW-LAS AA #2289 A32B LAA - Full PDB by one of the best FA’s, Bill, I’ve encountered.
Feb 17, 2018, 10:35 am
#396
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
2/17 AA 2106 OKC-CLT: Full PDB
2/17 AA 2054 CLT-PHL: Full PDB
Feb 20, 2018, 12:30 pm
#397
Join Date: Dec 2006
Location: California
Programs: AA Gold.
Posts: 158
2/18 AA 4765 DCA-BOS: Nothing offered with less than half of the seats in F occupied on a E175 and on time. (Republic)
2/18 AA 2463 BOS-JFK: Full PDB
2/18 AA 177 JFK-SFO: Full PDB
2/18 AA 2463 BOS-JFK: Full PDB
2/18 AA 177 JFK-SFO: Full PDB
Feb 20, 2018, 1:50 pm
#398
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,487
2/16 AA1451 JFK-CLT 738 - Nothing
2/16 AA1587 CLT-AUS A321 - full PDB
2/19 AA2012 AUS-CLT A320 - water offered. (Pax in front asked for Coke and was given a bit of a guilt trip about "trying to get us away on time" even though passengers were still boarding
He got his Coke though)
2/19 AA1608 CLT-JFK 757 - full PDB
2/16 AA1587 CLT-AUS A321 - full PDB
2/19 AA2012 AUS-CLT A320 - water offered. (Pax in front asked for Coke and was given a bit of a guilt trip about "trying to get us away on time" even though passengers were still boarding
He got his Coke though)2/19 AA1608 CLT-JFK 757 - full PDB
Feb 21, 2018, 12:34 pm
#399
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
2/8 AA 1047 ORD-SFO 738: OJ/water tray
2/8 AA 6028 SFO-LAX E75: (Compass) Full PDB
2/13 AA 2442 LAX-ORD 32B: Water (had to ask)
2/8 AA 6028 SFO-LAX E75: (Compass) Full PDB
2/13 AA 2442 LAX-ORD 32B: Water (had to ask)
Feb 21, 2018, 4:01 pm
#400
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
2/16 AA 219 LAX-ORD 738: Full PDB
2/19 AA 2223 ORD-LAX 32B: Boarded, then deplaned due to mechanical, then reboarded. Full PDB ^
2/19 AA 2223 ORD-LAX 32B: Boarded, then deplaned due to mechanical, then reboarded. Full PDB ^
Feb 21, 2018, 8:14 pm
#401
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
AA 5875 today PHX-MEM on a CR9. No PDB. Also no coats hung up. Was told "we don't have a closet available on this flight" despite multiple pax sitting with coats on their lap. I finally got up and hung my own coat in the closet, which was partially filled with crew bags. FA couldn't be bothered to pass the snack basket through 3 rows, just placed it on the bulkhead closet. Once the FA disappeared to the rear of the plane for 30 min, I passed the snack basket around, including the first few rows of coach.
Feb 21, 2018, 10:51 pm
#402
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
2/16 jfk-las PDB [this flt had a planned diversion to MSP for refueling], due to the extra 90 minutes to get to LAS, each seat pocket had 2 liter bottles of water.
VERY efficient FA for fc, the snack basket was offered several times, plus drink orders were very frequent.^
VERY efficient FA for fc, the snack basket was offered several times, plus drink orders were very frequent.^
Feb 21, 2018, 11:13 pm
#403
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
AA 5875 today PHX-MEM on a CR9. No PDB. Also no coats hung up. Was told "we don't have a closet available on this flight" despite multiple pax sitting with coats on their lap. I finally got up and hung my own coat in the closet, which was partially filled with crew bags. FA couldn't be bothered to pass the snack basket through 3 rows, just placed it on the bulkhead closet. Once the FA disappeared to the rear of the plane for 30 min, I passed the snack basket around, including the first few rows of coach.
LOVE IT. Perfect response. ".........cause great is what we're going for".
And AA has the nerve to solicit votes for itself so it can "land a win in the Freddie Awards".
Feb 22, 2018, 5:56 am
#404
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
[bolding mine] I've been LOL'ing lately when FAs shut off the safety video right before she says that line.
Feb 22, 2018, 7:19 am
#405
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
well, technically it was Mesa Airlines. Usually much better than AA, but just not this time.