Note: we sat there about 10 min after the door shut and before pushback.

Please take the time and send a tweet or a formal complaint. Totally unacceptable.

Turbuence? Never heard that one. About 80% of my AA flights last year were shuttle and I can count on one hand the number of PDB fails. The shuttle is one of the few bight spots with AA PDB performance; I would report this one to AA.

or apparently before the door closes either lol

I’ve asked for something befor the door closes and got the same reply: “we will get you whatever you want in the air” um duh, I know that.

It’s too bad you didn’t have a screenshot of the service flowsheet. Had the door been open, I would’ve produced that on my phone and said, “that’s a lie.”

I’ve heard that “we will get you whatever you want in the air” phrase ver batim before, too. It seems common on here. Is there a chance that it is an organized response to the PDB policy once AA began emphasizing it?

Had you read my original post more carefully, you would’ve seen that I took the “pesky little FAR” about service items into account by mentioning “had the door still been open.” I’ve heard the “we can’t / we don’t do that” excuse before with the door open and boarding complete at T minus 20 min.

I’m in no way expecting workers to break federal regulations. I just expect people to do their jobs as outlined and contractually agreed upon. That’s not too unreasonable or capricious, is it?

Speaking for myself, this is neither capricious or unreasonable, but while strongly encouraged by the company, PDB service is not a contractual provision for FA’s at AA. However, contrary to your beliefs here at FlyerTalk, the vast majority of us like our jobs and take pride in what we do. We also know (per the surveys) that our first class passengers like this service and we try our best to do PDB’s (I always do, even during delays), but again, it is voluntary. Some of you seem to forget the vast majority of our customers are not subscribed to or post on FlyerTalk so the views here are somewhat skewed in a very negative way. In my opinion and I believe the internal customer service surveys (made public here somehow) show this and back me up, the majority of us do perform this voluntary service because we truly enjoy what we do and value our customers.

You may note and bring up the perceived difference between PM-LUS and PM-LAA crews when it comes to PDB service and this is probably due to a difference in our respective companies (AA and US). While I can’t speak for PM-US, at PM-AA at least, PDB service has never really been enforced by the company. This of course is changing, but it takes time to change a company’s culture. When some of my colleagues tell you they are not being paid to provide this service (incredibly rude and frustrating as it may be) it’s true. The department of labor does not consider per-diem as an acceptable form of compensation for labor performed outside of our required FAR and FAA mandated duties and responsibilities for which we are licensed and required to perform by law.

Perhaps in the next round of contract negotiations this provision will be included (along with appropriate compensation for work performed prior to aircraft movement) in the contract. While there are, admittedly, some lazy, rotten apples amongst our ranks, the vast majority of us do take pride in what we do and will continue to provide you with the service you appreciate and expect.

Our new management is reaching out and is starting to garner lots of goodwill by their actions and treatment of employees. I can already see the difference in attitudes amongst my workgroup - a lot less bitterness and more contentment as they finally feel appreciated after many decades of stagnation, ill-treatment, in-fighting and concessions.

I hope this helps to clear some confusion and misinformation out there. For my part, I thank all of you very much for your loyalty, your patience, and your continued business. I hope to see you on one of my flights in the near future.