Jan 1, 2016, 11:45 pm
Last edit by: JDiver
2016 AA aa.com website / app down, glitch, bug, fix etc. (Consolidated)
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.
• "Flight / Fare selected no longer available; please modify your request" common booking error
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
N.B. Older posts have been archived to: [Archived] 2015 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
/AA Forum Moderator Team
2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated - archived)
Mar 1, 2016, 11:07 am
#46
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
Anyone having some website issues today (March 1 2016, 1 pm Eastern)? Currently:
- When I try to login to the Android app I get "server not resonding"
- All my intineraries display the "technical difficulties, unable to display reservation"
- And most worrisome, my SWU balance is displaying zero
Mar 1, 2016, 11:16 am
#47
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
Same here
- Website won't display itineraries
- iOS App can't log in, returns "Server Not Responding" message
- Website won't display itineraries
- iOS App can't log in, returns "Server Not Responding" message
Mar 1, 2016, 11:28 am
#48
Join Date: Sep 2010
Posts: 1,900
Yep, I am getting the same thing.
Also note: I have flown close to 70,000 EQM on QR/AA/AY and NONE have posted over the last week.
Also note: My EY flight is probably delayed and I have a super tight connection in JFK to LAX. Was going to check my options to no avail.
What a pain.
Also note: I have flown close to 70,000 EQM on QR/AA/AY and NONE have posted over the last week.
Also note: My EY flight is probably delayed and I have a super tight connection in JFK to LAX. Was going to check my options to no avail.
What a pain.
Mar 1, 2016, 11:38 am
#49
Join Date: Jun 2015
Location: DFW
Programs: AA EXP, National EE, Hilton Diamond
Posts: 20
I'm trying to ticket a held award reservation and getting an unavailable error.
Called EXP desk and she said I don't have enough miles and that shes having problems pulling up my account. I hung up on that mess.
Called EXP desk and she said I don't have enough miles and that shes having problems pulling up my account. I hung up on that mess.
Mar 1, 2016, 11:42 am
#50
Join Date: Nov 2012
Location: SFO
Posts: 1,746
2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
everything is broken. kiosk didn't work either. had to see an agent for a boarding pass and it was a close call on the cut off!
Mar 1, 2016, 11:43 am
#51
Join Date: Jul 2008
Location: New York
Programs: AA
Posts: 54
I cannot access any of my reservations, including checking in for my flights tomorrow and have a mileage award also on hold (that is expiring soon) that also cannot be accessed.
I am getting this message on the website and when using the app on my phone.
I am getting this message on the website and when using the app on my phone.
Mar 1, 2016, 12:01 pm
#52
Join Date: Jul 2008
Location: San Francisco, CA
Programs: United 1K; AA Platinum
Posts: 326
AA phone number isn't even working (either elite lines or kettle).
Mar 1, 2016, 12:05 pm
#53
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
So far I've had issues with tickets not allowing check in that show as "ticketed" I call in and they reissue the ticket, which BTW is now taking from 45 minutes to 4 hours. After that I can do the OLCI. Also, I've somewhere along the line lost 3 SWU's I can only account for what might have happened to one of them. I down graded an upcoming JFK-LAX flight from FC back to BC, but the SWU hasn't credited back to my account. The EXP desk can't seem to see what happened, any other suggestions?
Mar 1, 2016, 12:13 pm
#54
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
So sounds like things are a mess all around, and its a wait until the dust settles situation.
Unless of course you are actually flying today...then good luck?
Unless of course you are actually flying today...then good luck?
Mar 1, 2016, 12:59 pm
#55
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Tried booking a ticket today & gave up. Luckily I'm flying DL today although sitting in Y. Hopefully the system will be operational before I get to the ATL AC.
Mar 1, 2016, 1:06 pm
#56
Join Date: Nov 2013
Location: SMF/HPN
Programs: DL DM, AS MVP, Hilton Gold, IHG Plat, SPG Gold, TSA PreCheck
Posts: 464
At Kennedy -- check in agent says that the computer system keeps going up and down. Priority check in is a mess.
Mar 1, 2016, 1:06 pm
#57
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Hmmm, I tried calling the EXP#, it went on a "loop" but eventually picked up after 5 minutes, I though that due to weather in the Midwest things might be bad. Needless to say, it wouldn't recognize me, got an agent gave my FF# and proceeded with my quest. Agent mentioned that the systems is messed up a bit, she couldn't locate my reservations either, but I gave her the flight # and date and found it immediately. Take it for what its worth, but I think there is some sort of massive outage, OLCI does not work, kiosk check in either, website issues, phone app not working either. This might require its own separate thread to alert others of on-going issues at the moment.
Mar 1, 2016, 1:18 pm
#58
Join Date: Nov 2004
Location: DFW
Programs: AA EXP (16 years), HILTON Gold, ZE Gold,DL Silver
Posts: 29
I too have been challenged by this "meltdown" today. Besides not being able to access PNR's, I had the misfortune of AA cancelling a held award reservation that was booked yesterday for Europe summer travel at the "MilesAAver" business award for 2 persons. No reason as to why or how given....I was not holding any dupes. The EXP agent was able to restore the booking. I would not recommend placing any award reservations 'on hold' going forward with the upcoming award chart changes.
Mar 1, 2016, 1:37 pm
#59
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
can't login to my account on AA.com
Mar 1, 2016, 1:51 pm
#60
Join Date: Jul 2008
Location: New York
Programs: AA
Posts: 54
Seems to be back up and working now as I can log into my account and check in. Fingers crossed it stays like this!