Jan 1, 2016, 11:29 pm
Last edit by: JDiver
2016 Questions about, guide to, and listing of, compensation (consolidated)
Welcome to the "2016 Guide to, and listing of, compensation" thread!
In keeping with tradition, we'd like to ask members to report their compensation in the following format:
- Date
- AAdvantage Status
- Fare class
- What happened
- Compensation
- Comments
• JGR01 has created a spreadsheet parsing posts in this thread from 2003-2007, available for download here
• AA's official policy regarding compensation for delays, cancellations, and diversions is as follows (thanks to tom911 for posting):
DELAYS, CANCELLATIONS AND DIVERSIONS
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
Contrary to the belief of some, airlines are not required to compensate passengers for “damages” when flights are delayed or canceled. Compensation is required by law only when you are “bumped” from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a family function, or to be present at any time-sensitive event, you might want to allow a little extra time and take an earlier flight. In other words, airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration.
Also see (FT) EC261 / EC 261/2004 complaints, compensation and AA (master thread)
(The other compensation threads are archived and closed, but can easily be accessed for reading here:
2015 Questions about, guide to, listing of, compensation (consolidated - archived)
2014 Questions about, guide to, listing of, compensation (consolidated - archived)
2013 Questions about, guide to, and listing of compensation (archived)
Guide to, and listing of, compensation (2012 - archived)
Guide to, and listing of, compensation (2003 - 2011 archived)
AA Forum Moderator Team
2016 Questions about, guide to, and listing of, compensation (consolidated-archived)
Dec 21, 2016, 8:11 pm
#496
Join Date: Nov 2014
Location: IAD/DCA/BWI
Programs: Marriott Gold, SPG Gold, AA Gold, Hyatt Platinum, Virgin America Elevate Gold
Posts: 225
Date - 12/17
AAdvantage Status - Gold
Fare class - Award F
What happened - Flight from SYD to LAX. Seated in 1D on Frst AAnytime award which I believe I used 210,000 miles for. Was able to book First MileSAAver award for my g/f therefore was stuck with using the Anytime flight for my ticket. Seat had the remote control for adjustments and this worked fine for first hour and half. At that point I went to move my seat and the remote control displayed error message with notice to contact flight crew. I did so and several FAs commented that hey had never seen the error message before. They spent sometime on their side of the partition trying to figure it out he problem but were never able to fix it.
The FA that was mainly servicing my side of the plane assured me that when the time came that I wanted to sleep that they could manually adjust the seat. Several hours later I asked her to put the seat into the lie flat position but other than moving the leg part of the seat up some she was unable to move the seat at all. Prior to the remote malfunctioning I had reclined the seat slightly so she tried to move it for sometime before asking another FA to assist. He got down on the floor and the two of them tried for about 20 minutes while I stood there watching to fix it. No luck and the seat was stuck and couldn't be budged other than the leg portion could be lowered. I did my best to sleep in this position but it was pretty difficult and I was pretty tired when I arrived in LA.
Compensation - They responded pretty quickly to my complaint and gave me 15K miles
Comments - No idea if this was an adequate compensation but I did think that I would get more. The flight crew were all very apologetic and kept bringing me my drink of choice so they did their best but it would have been nice to get some rest.
AAdvantage Status - Gold
Fare class - Award F
What happened - Flight from SYD to LAX. Seated in 1D on Frst AAnytime award which I believe I used 210,000 miles for. Was able to book First MileSAAver award for my g/f therefore was stuck with using the Anytime flight for my ticket. Seat had the remote control for adjustments and this worked fine for first hour and half. At that point I went to move my seat and the remote control displayed error message with notice to contact flight crew. I did so and several FAs commented that hey had never seen the error message before. They spent sometime on their side of the partition trying to figure it out he problem but were never able to fix it.
The FA that was mainly servicing my side of the plane assured me that when the time came that I wanted to sleep that they could manually adjust the seat. Several hours later I asked her to put the seat into the lie flat position but other than moving the leg part of the seat up some she was unable to move the seat at all. Prior to the remote malfunctioning I had reclined the seat slightly so she tried to move it for sometime before asking another FA to assist. He got down on the floor and the two of them tried for about 20 minutes while I stood there watching to fix it. No luck and the seat was stuck and couldn't be budged other than the leg portion could be lowered. I did my best to sleep in this position but it was pretty difficult and I was pretty tired when I arrived in LA.
Compensation - They responded pretty quickly to my complaint and gave me 15K miles
Comments - No idea if this was an adequate compensation but I did think that I would get more. The flight crew were all very apologetic and kept bringing me my drink of choice so they did their best but it would have been nice to get some rest.
Dec 29, 2016, 9:33 am
#497
Join Date: Sep 2010
Location: East Coast
Programs: LH SEN
Posts: 11
This isn't flight delay compensation related, but rather baggage delay.
Date - 11/9
AAdvantage Status - None (!)
Fare class - Non-award F
What happened - Flew BA ZRH-LHR-IAH, and then IAH-MIA with AA. Upon arrival in MIA, I'm dismayed to find my luggage isn't there, therefore it was misplaced in IAH since I cleared customs there. The next day, I buy some necessities, mostly clothing, that totaled a little over $500. My luggage arrived almost a full week later. I discovered that the portable USB monitor that I packed in my checked bag, inside of a rigid case, was cracked. This didn't look possible due to the way it was packed, so I'm assuming it was the fault of TSA inspection.
Compensation - I filed a claim a week after receiving my bag, and then received a response from AA about ten days later. They reimbursed me for everything, including the damaged electronics in my luggage. All told, they sent me a check for ~$700.
Comments - I've been pretty lucky and can't remember the last time an airline lost my luggage, so I wasn't really sure how much compensation I'd receive, or if there'd be any push back. I almost never fly AA/BA/OneWorld, and my lack of status made me somewhat doubtful. I was satisfied with the promptness of AA's response, and also the level of compensation.
Date - 11/9
AAdvantage Status - None (!)
Fare class - Non-award F
What happened - Flew BA ZRH-LHR-IAH, and then IAH-MIA with AA. Upon arrival in MIA, I'm dismayed to find my luggage isn't there, therefore it was misplaced in IAH since I cleared customs there. The next day, I buy some necessities, mostly clothing, that totaled a little over $500. My luggage arrived almost a full week later. I discovered that the portable USB monitor that I packed in my checked bag, inside of a rigid case, was cracked. This didn't look possible due to the way it was packed, so I'm assuming it was the fault of TSA inspection.
Compensation - I filed a claim a week after receiving my bag, and then received a response from AA about ten days later. They reimbursed me for everything, including the damaged electronics in my luggage. All told, they sent me a check for ~$700.
Comments - I've been pretty lucky and can't remember the last time an airline lost my luggage, so I wasn't really sure how much compensation I'd receive, or if there'd be any push back. I almost never fly AA/BA/OneWorld, and my lack of status made me somewhat doubtful. I was satisfied with the promptness of AA's response, and also the level of compensation.
Dec 29, 2016, 9:33 am
#498
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Original Poster
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,416
Please follow in our new 2017 thread here: http://www.flyertalk.com/forum/ameri...solidated.html
Thanks.
/Moderator
Thanks.
/Moderator
Last edited by JY1024; Dec 31, 2016 at 11:16 pm