did you get a computer generated response saying that AA has recieved your request? if so, give it a few days after that

I did get the automated response.

ok, since you are requesting mileage claim, it may take them a little bit longer than normal, just make sure you filled out the form completely with all the necessary ticket info etc, if you dont hear from them , I would say in a week email them back.
hope it works out for you

The online form described in the Wikipost at the top of the page is a better way to claim miles from partner Airlines. It assures you meet the time conditions and fill out all the necessary information.

Need to calm a us based agent while in Mexico
 

I am in Mexico right now, and I would like to talk to a US based customer service agent. I canceled a subsequent trip to Mexico in early February due to the new covid-19 protocols. I want to use the flight credit for several domestic trips taking advantage of the reduced first class pricing today. Normally I would just wait till I get home, but I want to take advantage of today's daily promotion. Does anybody know of a non toll-free number that I can use to call an american-based agent? I can call regular numbers for free, but it is very expensive for me to call an 800 number. If I call the Mexico number, I'm not sure I would get an experienced enough agent to help me. However, I could be wrong. Any advice would be appreciated.