Dec 26, 15, 4:07 pm
Last edit by: JDiver
This is the archive of older posts from the OSO thread; for the current thread see
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources thru 2019
Mar 26, 16, 10:50 am
#331
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 27,034
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"Is it a given that they will be given a free hotel room by AA if they can't be rebooked tonight?"
If the delay is weather-related, probably not; otherwise, probably so.
But how did they pay for these flights? Did they use a credit card that includes free trip-delay insurance?
"Is it a given that they will be given a free hotel room by AA if they can't be rebooked tonight?"
If the delay is weather-related, probably not; otherwise, probably so.
But how did they pay for these flights? Did they use a credit card that includes free trip-delay insurance?
Mar 26, 16, 11:07 am
#332
Join Date: Apr 2011
Posts: 25
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"Is it a given that they will be given a free hotel room by AA if they can't be rebooked tonight?"
If the delay is weather-related, probably not; otherwise, probably so.
But how did they pay for these flights? Did they use a credit card that includes free trip-delay insurance?
"Is it a given that they will be given a free hotel room by AA if they can't be rebooked tonight?"
If the delay is weather-related, probably not; otherwise, probably so.
But how did they pay for these flights? Did they use a credit card that includes free trip-delay insurance?
Re the credit card, unfortunately don't think so. They haven't bought into our credit card "philosophy", just have Alaska Air Visa Signature. Has some emergency assistance benefits, but no trip-delay insurance.
Mar 26, 16, 11:43 am
#333
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
Per aa.com, the inbound aircraft operated AA 840, which per the flight status on ExpertFlyer was affected by an air traffic control delay:
At CLT, even with immigration and customs, that's about as short a walk as they could have. They will come out of customs and proceed to the D/E security checkpoint, and D3 is one of the shorter walks possible from there.
CLT B B5 802A 925A B11
MBJ 13 1125A
3CLT/ETD0955 ADE-AIR TRAFFIC DELAY BETWEEN BRDPNT AND DEST *0756
7CLT/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA0840CLT26MAR *0800*CRCYMG
4CLT/OUT0949 OFF1033 *0933
2MBJ/IN1213 *1219
MBJ 13 1125A
3CLT/ETD0955 ADE-AIR TRAFFIC DELAY BETWEEN BRDPNT AND DEST *0756
7CLT/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA0840CLT26MAR *0800*CRCYMG
4CLT/OUT0949 OFF1033 *0933
2MBJ/IN1213 *1219
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"they still have plenty of time to make their connection, since 869 arrives at gate D5, and 609 departs D3, they just need to go to the next gate and with a 1 hr layover on CLT, should be good."
Aren't the CLT gate locations irrelevant, since the passengers have to clear Immigration and Customs at CLT? Won't they be dumped land-side after Customs?
"they still have plenty of time to make their connection, since 869 arrives at gate D5, and 609 departs D3, they just need to go to the next gate and with a 1 hr layover on CLT, should be good."
Aren't the CLT gate locations irrelevant, since the passengers have to clear Immigration and Customs at CLT? Won't they be dumped land-side after Customs?
Mar 26, 16, 6:49 pm
#334
Join Date: Apr 2011
Posts: 25
They were able to rebook from MBJ and fly out earlier through DFW, so it went pretty smoothly. Thanks again for the helpful comments.
Mar 26, 16, 7:11 pm
#335
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,788
Assuming that one of the passengers is traveling with a cell phone, a call can be placed to AA Off-Schedule Operations at 800-446-7834 as soon as the MBJ-CLT flight lands -- while the plane is taxiing to the terminal. This should give the travelers a leg up over others who will miss their connections, and they will thus avoid having to stand in what could be a long line at CLT. 
Apr 2, 16, 1:44 pm
#336
Join Date: Aug 2008
Location: Caracas
Programs: Former AA PLT/GLD, A3 *G, Priority Pass
Posts: 1,144
So i'm in Maiquetia (CCS-Venezuela) for one of the last CCS-JFK flights. Original departure was schedule at 12:30pm, as of now projected departure is at 3:48pm. My parents are traveling with me and they are already tired. We are going to Narita.
Apr 2, 16, 2:41 pm
#337
Join Date: Aug 2008
Location: Caracas
Programs: Former AA PLT/GLD, A3 *G, Priority Pass
Posts: 1,144
5th delay/ schedule change. In plane doors closed, being held. Supposely it departs at 4:20pm, aka 10 mins.
Apr 3, 16, 4:03 pm
#338
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,951
Posts about flight delays and cancelations rather than about OSO affecting a specific airport or area have been moved to
http://www.flyertalk.com/forum/ameri...solidated.html
/Moderator
http://www.flyertalk.com/forum/ameri...solidated.html
/Moderator
Apr 5, 16, 1:34 am
#339
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
I've seen the phone number posted at AA rebooking centers as an alternative to waiting for an agent, so I believe the phone number always works even if the specific IROPS desk isn't activated. My guess is that it forwards to a prioritized queue for reservations like the Gold and Platinum "desks".
Apr 7, 16, 10:47 pm
#340
Join Date: Dec 2006
Location: PHL and LAS
Programs: AA PLT Pro, Marriott Lifetime PLT
Posts: 144
Ops Nightmate at 4/7 at DCA Tonight
Just landed from CLT and we've been on the tarmac for an hour waiting for a gate. Twitter feed has a whole bunch of speculation- AA says weather, lots of PAX saying computer malfunction. Anyone else have any ideas or concrete ideas? 
*Nightmare
*Nightmare
Last edited by malexander131; Apr 7, 16 at 10:48 pm Reason: Typing too fast and messed up the title.
Apr 7, 16, 10:50 pm
#341
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,373
As long as you arrived safe, is the main thing.
Glad you had a safe trip.
Glad you had a safe trip.
Apr 8, 16, 3:55 am
#342
Join Date: Aug 2011
Location: DCA | DEN
Programs: AA EXP/2.9mm | Marriott LT Titanium 1.6k nights | NEXUS
Posts: 980
All hell broke loose with thunderstorms. Just be grateful you were not in the District in a car trying to head into Virginia across the 14th street bridge after work. It took me an hour to move 5 miles.
Apr 8, 16, 5:37 am
#343
Join Date: Dec 2008
Location: BFS
Programs: AA EXP
Posts: 144
5mph on the 14th street bridge! Sounds about normal!
Apr 8, 16, 8:20 am
#344
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, Hilton Diamond
Posts: 2,257
Frustrating, yes. Nightmare, no. Really not even all that unusual in the course of regular air travel.
Apr 8, 16, 8:50 am
#345
Join Date: Feb 2013
Location: DCA
Posts: 7,585
Yes, very difficult weather here in DC yesterday with multiple lines of thunderstorms rolling through accompanying the cold front. One set at 5 PM, then sunshine, then another. Not too much that could be done about it. DCA is a well-oiled machine but when any disruption is thrown in it messes up the whole works given the frequency of arrivals/departures. There just isn't the slack in the system to support even a short disruption.
