Dec 26, 2015, 4:07 pm
Last edit by: JDiver
This is the archive of older posts from the OSO thread; for the current thread see
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources thru 2019
Jan 7, 2016, 10:01 am
#257
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
Maybe treading a bit off topic, but why is Customer Relations no longer reachable via phone? I remember calling pmAA CS in 2012 and speaking with someone. I know pmUS didn't have phone access to CS right before the merger, but they did as recently as 2009. So, why are they not permitting phone calls anymore? Too much calls?
Last edited by MrAndy1369; Jan 7, 2016 at 10:09 am Reason: add'l info
Jan 7, 2016, 10:33 am
#258
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Maybe treading a bit off topic, but why is Customer Relations no longer reachable via phone? I remember calling pmAA CS in 2012 and speaking with someone. I know pmUS didn't have phone access to CS right before the merger, but they did as recently as 2009. So, why are they not permitting phone calls anymore? Too much calls?
http://travelingbetter.vbulletin.net...omer-relations
As to the "why"-- well, my theories and speculation would be no better than anyone else's, if ya know what I mean.
I *think* the "for public consumption" version was to make certain all issues are properly tracked, etc. But I can't imagine too many here would buy that.
Jan 7, 2016, 9:14 pm
#259
Join Date: Sep 2010
Posts: 1,900
AA countered my offer of $800 with an offer of $300. I asked now for $500.
Lets see what happens.
Lets see what happens.
Jan 7, 2016, 9:37 pm
#260
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 626
Maybe treading a bit off topic, but why is Customer Relations no longer reachable via phone? I remember calling pmAA CS in 2012 and speaking with someone. I know pmUS didn't have phone access to CS right before the merger, but they did as recently as 2009. So, why are they not permitting phone calls anymore? Too much calls?
Jan 8, 2016, 6:58 am
#261
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Only thing I can state with authority is -that- it happened (took a LONG time for some people to become convinced my info on this was accurate) and exactly -when- it happened:
http://travelingbetter.vbulletin.net...omer-relations
As to the "why"-- well, my theories and speculation would be no better than anyone else's, if ya know what I mean.
I *think* the "for public consumption" version was to make certain all issues are properly tracked, etc. But I can't imagine too many here would buy that.
http://travelingbetter.vbulletin.net...omer-relations
As to the "why"-- well, my theories and speculation would be no better than anyone else's, if ya know what I mean.
I *think* the "for public consumption" version was to make certain all issues are properly tracked, etc. But I can't imagine too many here would buy that.
Feb 7, 2016, 4:33 pm
#263
Join Date: Sep 2010
Posts: 1,900
AA marketed flights: how do I find / get PNR / record locator?
Looks like another messy week in NYC.
I fly into NYC Tuesday and leave NYC to Helsinki Wednesday.
Should I proactively re-route now or see what happens>
Another meeting missed.
Really tired of you, mother nature.
I fly into NYC Tuesday and leave NYC to Helsinki Wednesday.
Should I proactively re-route now or see what happens>
Another meeting missed.
Really tired of you, mother nature.
Feb 8, 2016, 8:08 am
#264
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Award ticket? Status? No weather waiver for NYC issued yet, so any proactive changes on your part at the moment are purely voluntary.
Feb 8, 2016, 9:48 am
#266
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
2-3 today in NYC today, a bit of light snow Tues/Wed. I don't anticipate a weather waiver for that.
Feb 8, 2016, 2:42 pm
#267
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
Feb 8, 2016, 2:48 pm
#269
Join Date: Nov 2012
Location: SFO
Posts: 1,746
Still no ATL, even though UA and DL have already included it. Hopefully they'll add it soon.
Feb 11, 2016, 12:01 pm
#270
Join Date: Jan 2016
Location: New York
Programs: AA EXP, Hyatt Globalist, Marriott Titanium
Posts: 260
AA 288 (ORD -> PVG) was cancelled on 2/9, which also cancelled my PVG->ORD flight on 2/11. I did get accommodated on AA138 out of HKG (so I'm not complaining) but I'm curious why the cancellation happened, since I can't seem to find a reason for it.