Dec 26, 2015, 4:07 pm
Last edit by: JDiver
This is the archive of older posts from the OSO thread; for the current thread see
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources thru 2019
Dec 26, 2015, 10:54 pm
#166
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,584
How about trying a different country?
The Australia office seems to be quick at answering
The Australia office seems to be quick at answering
Dec 26, 2015, 10:59 pm
#167
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Here's the number for AA Reservations in Australia:
61 2-9101-1948
Here's the number for AA Reservations in Australia:
61 2-9101-1948
Dec 26, 2015, 11:01 pm
#168
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,583
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer."
Are you sure of that, when a flight is canceled after being diverted? I would check the Contract of Carriage.
"No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer."
Are you sure of that, when a flight is canceled after being diverted? I would check the Contract of Carriage.
Dec 26, 2015, 11:02 pm
#169
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Join Date: Jul 2010
Programs: AA
Posts: 14,733
Alternate country is best bet. With DFW on ground stop due to tornadoes most of the evening, would expect that the on a good day stretched too thin US numbers will be completely overwhelmed and your two hour wait will end up much longer.
Dec 26, 2015, 11:09 pm
#170
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer."
Are you sure of that, when a flight is canceled after being diverted? I would check the Contract of Carriage.
"No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer."
Are you sure of that, when a flight is canceled after being diverted? I would check the Contract of Carriage.
Dec 26, 2015, 11:10 pm
#171
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,583
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Also, depending on how e4west paid for the airline ticket, he may have "Trip Delay" coverage from his credit card.
Also, depending on how e4west paid for the airline ticket, he may have "Trip Delay" coverage from his credit card.
Dec 26, 2015, 11:17 pm
#172
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Fellow members: we have some serious OSO issues in the US Midwest / south.
Please see below (from the the wiki post in this thread) for alternate numbers you can call in the US zig you speak other languages than English, the OSO number, a link to AA non-US numbers, a link to the AA OSO protection thread, etc. Good luck!
Please see below (from the the wiki post in this thread) for alternate numbers you can call in the US zig you speak other languages than English, the OSO number, a link to AA non-US numbers, a link to the AA OSO protection thread, etc. Good luck!
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers on aa.com.
Thread with alternative numbers (wiki) that can be useful during IROPS: Link to "Long wait / delay / hold times for Customer Service / EXP, etc. lines" thread.
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to listing of USA other language than English lines.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Thread with alternative numbers (wiki) that can be useful during IROPS: Link to "Long wait / delay / hold times for Customer Service / EXP, etc. lines" thread.
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Last edited by JDiver; Dec 27, 2015 at 12:26 am
Dec 26, 2015, 11:21 pm
#173
Join Date: Jan 2006
Posts: 399
Best,
faithwins
Dec 26, 2015, 11:23 pm
#174
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,584
Just phone and select that you want to make a booking. I have found AU reservations answers in a short time - you do not need an AAdvantage agent, just a reservations agent
Dec 26, 2015, 11:28 pm
#175
Join Date: Dec 2004
Posts: 5,631
It was an EY booking, and I did know the Oz call center can sometimes see availability when the US can't, but I did not realize they would answer faster.
I had also read that they (Oz) have trouble changing award bookings (need to cancel and rebook) but they had no trouble changing mine (date change only, no cost).
Dec 27, 2015, 10:34 am
#176
Join Date: Feb 2006
Posts: 52
We ended up renting a car and driving home.
Before we got off the plane, we were told there were several agents waiting for us at the top of the jetway to help with our travel arrangements. Well when got to the top, there was not one single AA employee waiting. However, we did find a few AA employees at other gates with about 100 people waiting in line at each counter.
So I walked to the priority desk and was told by an angry AA employee to wait in the general line of 100 people because the priority desk was just generally distributing hotel coupons to all passengers and no priority service was being offered at that time. Sweet.
Before we got off the plane, we were told there were several agents waiting for us at the top of the jetway to help with our travel arrangements. Well when got to the top, there was not one single AA employee waiting. However, we did find a few AA employees at other gates with about 100 people waiting in line at each counter.
So I walked to the priority desk and was told by an angry AA employee to wait in the general line of 100 people because the priority desk was just generally distributing hotel coupons to all passengers and no priority service was being offered at that time. Sweet.
Dec 28, 2015, 12:17 am
#177
Join Date: May 2013
Location: Austin, TX
Programs: AA ExPlat, UA Silver, Marriott Lifetime Gold
Posts: 715
I was supposed to fly out MEX-DFW at 6am then connect into AUS at 10am
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
Dec 28, 2015, 7:35 am
#178
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
I was supposed to fly out MEX-DFW at 6am then connect into AUS at 10am
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
Dec 28, 2015, 9:13 am
#179
Join Date: Jul 2010
Programs: BA GGL
Posts: 611
I was on AA1596, which was also diverted from DFW to SAT, and subsequently rescheduled for the following (Sunday) morning. Pretty dramatic looking out the window over DFW and seeing row upon row of aircraft in holding patterns against the backdrop of lightning and roiling clouds.
We counted six other diversions already on the ground when we got to SAT, and I'm sure more arrived after us. Predictably, SAT was a nightmare the next morning - our flight to DFW was scheduled for 8am, and we somehow made it through security by 7:45, but in the end we didn't depart until after noon. (And DFW, which of course by then was a nightmare of its own, was not our final destination... but I won't bore you with the details.)
We counted six other diversions already on the ground when we got to SAT, and I'm sure more arrived after us. Predictably, SAT was a nightmare the next morning - our flight to DFW was scheduled for 8am, and we somehow made it through security by 7:45, but in the end we didn't depart until after noon. (And DFW, which of course by then was a nightmare of its own, was not our final destination... but I won't bore you with the details.)
Last edited by JonV; Dec 28, 2015 at 2:41 pm
Dec 28, 2015, 9:52 am
#180
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
I was supposed to fly out MEX-DFW at 6am then connect into AUS at 10am
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
Both flights have been cancelled. Though I got in a later flight to DFW, landing at 10.30am, flights to AUS are full (but still not cancelled other than my original flight). Now I'm supposed to land at SAT at 5.30pm.
I'd usually sit and drink but I was supposed to land pretty close to my friend's flight and go home from the airport together.
Do you guys have any recommendations? I guess I could rent a car but I'm trying to avoid the expense and not drive through bad weather. I'm now hoping for the MEX-DFW leg to be diverted onto Austin...
ETA: There are 5 DFW-AUS flights today that are at least Y1 right now. (As other flights into DFW get delayed/canceled and other travelers who will miss connections get rebooked, seats open up)