Dec 26, 2015, 4:07 pm
Last edit by: JDiver
This is the archive of older posts from the OSO thread; for the current thread see
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread
ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources thru 2019
Dec 26, 2015, 8:23 pm
#151
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Location: Not here; there!
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
AA's Contract of Carriage here:
https://www.aa.com/i18n/customerServ...age.jsp#delays
Originally Posted by e4west
Flight to DFW was just diverted to San Antonio due to weather. I am in business class still sitting on SA tarmac. What reimbursement, compensation or assistance can be expected, if any? Will they pay for a rental car to drive to DFW.
https://www.aa.com/i18n/customerServ...age.jsp#delays
Dec 26, 2015, 8:33 pm
#153
Join Date: Nov 2013
Posts: 4,374
Per FlightAware it will depart for DFW at 10pm.
Weather issues make it more difficult to get compensation.
Weather issues make it more difficult to get compensation.
Dec 26, 2015, 8:33 pm
#154
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,513
There are lots of diversion from DFW this evening to a number of airports. Looks like at least 17 diversions to AUS, one of which (2331) has been in AUS since 6pm. Doesn't look like as many diversions to SAT, but there are a number there as well.
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly).
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly).
Dec 26, 2015, 8:35 pm
#155
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
(Link in wiki post.)
Code:
Current travel alerts
Winter Storm Goliath
This information is current as of December 26, 2015
Airports affected:
Albuquerque, NM (ABQ)
Roswell, NM (ROW)
Santa Fe, NM (SAF)
Abilene, TX (ABI)
Amarillo, TX (AMA)
Lubbock, TX (LBB)
Midland / Odessa, TX (MAF)
San Angelo, TX (SJT)
Wichita Falls, TX (SPS)
Lawton, OK (LAW)
Oklahoma City, OK (OKC)
Garden City, KS (GCK)
Manhattan, KS (MHK)
Wichita KS (ICT)
A one-time ticketing fee will be waived for travel changes if you:
Are traveling on American Airlines or American Eagle
Bought or purchased your original flight before December 26, 2015
Expected or scheduled to travel December 26 -28, 2015 to/through/from
the affected airport
Flexible to travel December 26 - 31, 2015
Do not make changes to your origin or destination city
Book in the same class of service
Dec 26, 2015, 8:36 pm
#156
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
Having been in this exact situation, I just had a drink and was thankful I wasn't flying through the storm.
Dec 26, 2015, 8:45 pm
#157
Join Date: Feb 2006
Posts: 52
They said they cannot serve cocktails while we are grounded.
Dec 26, 2015, 9:09 pm
#158
Join Date: Feb 2006
Posts: 52
Now they are saying our ground crew has gone illegal and our flight is cancelled.
Dec 26, 2015, 9:13 pm
#159
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
There are lots of diversion from DFW this evening to a number of airports. Looks like at least 17 diversions to AUS, one of which (2331) has been in AUS since 6pm. Doesn't look like as many diversions to SAT, but there are a number there as well.
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly).
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly).
Good luck. Bad weather day in Texas, with the eastern DFW area hit by tornadoes and flash flooding all over the place. Be glad you weren't diverted to Amarillo or Lubbock though - this storm becomes a blizzard there tomorrow.
Dec 26, 2015, 9:15 pm
#160
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Mostly as those are all under various winter storm/blizzard warnings, Texas panhandle (Amarillo/Lubbock) and eastern NM are receiving a possibly historic blizzard. DFW had a tornado watch, but the flying can continue around the clouds as long as the runways aren't iced. But there won't be much going in/out of many of those airports over the next few days.
It's a little over 4 hours to drive SAT to DFW just for reference if you decide to book a rental for yourself. However, severe storms should start rolling into the Austin/San Antonio area overnight, possible quarter-sized hail and 60 mph gusts.
It's a little over 4 hours to drive SAT to DFW just for reference if you decide to book a rental for yourself. However, severe storms should start rolling into the Austin/San Antonio area overnight, possible quarter-sized hail and 60 mph gusts.
Dec 26, 2015, 9:15 pm
#161
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Join Date: Dec 2003
Location: Not here; there!
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Check the Contract of Carriage link I supplied up-thread to determine AA's responsibility once a diverted flight is canceled.
Originally Posted by e4west
Now they are saying our ground crew has gone illegal and our flight is cancelled.
Dec 26, 2015, 10:44 pm
#162
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
IMO, don't even think of driving. Very nasty conditions in some areas, with flash floods, high winds, etc. I'd call my favorite hotel chain number to identify a property with a room (preferably at the distressed traveler rate, and with a shuttle). The Embassy Suites is quite close. Or see if they have the cots, pillows and blankets available (more likely at DFW A, though.)
And get booked tomorrow. (No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer. Maybe Concierge Key or 200,000 plus (probably plus plus) EQ Points this year.)
And get booked tomorrow. (No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer. Maybe Concierge Key or 200,000 plus (probably plus plus) EQ Points this year.)
Dec 26, 2015, 10:46 pm
#163
Join Date: Jan 2006
Posts: 399
HELP: Flight tomorrow cancelled, will miss separate ticket connection
Hi all ...
Thanks in advance for your help, I'm very nervous!
I have the following ticketed itinerary tomorrow morning:
ATL-DFW: Cash ticket on AA
DFW-NRT-PEK: Advantage redemption on JAL
I just got notified on my phone mobile boarding pass that the ATL-DFW has been cancelled. Looking at ExpertFlyer there are no alternatives on AA to make it to DFW in time for my connection.
I've been told on this board and verified by https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf that oneworld reaccommodations on Separate Tickets are in fact honored.
My questions now are:
1. Hold times are quoted at 2-hours, is there a country reservation-number I could call that may be faster?
2. How do I deal with this over the phone? I know it's very complicated having a cash ticket connecting to a advantage redemption on a non-AA (but one world) airline. Should I quote the above link if they don't budge?
3. Worse case if we have to deal with this at the airport, who would be the best person to deal with this?
Sorry for all the questions ...
Best,
faithwins
Thanks in advance for your help, I'm very nervous!
I have the following ticketed itinerary tomorrow morning:
ATL-DFW: Cash ticket on AA
DFW-NRT-PEK: Advantage redemption on JAL
I just got notified on my phone mobile boarding pass that the ATL-DFW has been cancelled. Looking at ExpertFlyer there are no alternatives on AA to make it to DFW in time for my connection.
I've been told on this board and verified by https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf that oneworld reaccommodations on Separate Tickets are in fact honored.
My questions now are:
1. Hold times are quoted at 2-hours, is there a country reservation-number I could call that may be faster?
2. How do I deal with this over the phone? I know it's very complicated having a cash ticket connecting to a advantage redemption on a non-AA (but one world) airline. Should I quote the above link if they don't budge?
3. Worse case if we have to deal with this at the airport, who would be the best person to deal with this?
Sorry for all the questions ...
Best,
faithwins
Dec 26, 2015, 10:51 pm
#164
Join Date: Dec 2004
Posts: 5,631
in India: local office closed, US number hold time 2 hours; alternative?
Subject says it all. Last minute award seat has opened up but I have no way to get through to AA. Is there a secret trick? I am Pt but that doesn't help: I gave my AAdvantage number to the voice recognition system but wait time was still 2 hours.
They won't call back to India as far as I know. In any case, in 2 hours this seat will be gone.
They won't call back to India as far as I know. In any case, in 2 hours this seat will be gone.
Dec 26, 2015, 10:52 pm
#165
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,951
Australian office is good and usually doesn't have much of a hold.
I don't think this situation is outside the realm of what agents usually deal with. Just explain it clearly and you will either be offered reaccomodation options or told to deal with it when you get to Dallas and actually miss the connection (2nd option is quite likely). At the airport, the checkin desk (at ATL) or customer service desk (at DFW) could help you.
It will help a LOT if you have flights researched before you call or before you get to the airport. JAL also flies to BOS, JFK, ORD, SFO, LAX, and SAN. AA may also choose to accommodate you directly on their own DFW-PEK service or ORD-PEK instead.
I don't think this situation is outside the realm of what agents usually deal with. Just explain it clearly and you will either be offered reaccomodation options or told to deal with it when you get to Dallas and actually miss the connection (2nd option is quite likely). At the airport, the checkin desk (at ATL) or customer service desk (at DFW) could help you.
It will help a LOT if you have flights researched before you call or before you get to the airport. JAL also flies to BOS, JFK, ORD, SFO, LAX, and SAN. AA may also choose to accommodate you directly on their own DFW-PEK service or ORD-PEK instead.