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AA Concierge Key / ConciergeKey / CK members (master thread)

AA Concierge Key / ConciergeKey / CK members (master thread)

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Old Aug 18, 19, 1:20 am   -   Wikipost
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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Old Jan 3, 15, 9:21 pm
  #1  
Original Poster
 
Join Date: Jan 2015
Location: DFW
Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
Posts: 19
AA Concierge Key / ConciergeKey / CK members (master thread)

Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
PacRim is offline  
Old Jan 3, 15, 9:40 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Mar 2001
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Originally Posted by PacRim View Post
Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
2. AA interlines to CI so should be no problem if before Feb 1. Always at discretion of check-in agent however

1. Did CK desk confirm that they have that facility/availability at HKG?
JonNYC is offline  
Old Jan 3, 15, 10:14 pm
  #3  
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Join Date: Jan 2015
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Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
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Originally Posted by JonNYC View Post
2. AA interlines to CI so should be no problem if before Feb 1. Always at discretion of check-in agent however

1. Did CK desk confirm that they have that facility/availability at HKG?
Thanks for ur reply JonNYC.

Yes, CK confirmed they'll have a rep waiting upon my arrival to HKG but they asked for my baggage to check-through otherwise I might not have enough time...
I guess my question is how helpful are the HKG CK reps? Will they assist me with speedy custom/security check, luggage retrieval (if needed), re-ticketing (if needed), etc...
PacRim is offline  
Old Jan 4, 15, 7:15 am
  #4  
 
Join Date: Aug 2009
Location: MIA/FLL
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Originally Posted by murfbabe View Post
I noticed last year that one of my colleagues got ck when he had been 3 consecutive years at exp. I'm now 3 years and got mine this morning - my travel in each year has been very similar so that seems to be another element to the ck qualification logic? Doesn't look like additional swu's though and the household benefits would have been great
ah, this makes sense to me. Quite a few from my office, including me, did in fact get CK after three consecutive years at exp. For me two more years at exp, then last year dropped to Plat. so I didn't do another 3 years in a row. I did get my exp back for 2015. But haven't seen CK again since 2011, nor anyone in my office since work travel has deceased considerably.
trekker954 is offline  
Old Jan 4, 15, 8:58 am
  #5  
 
Join Date: Nov 2014
Location: DFW, Texas; Plane Somewhere
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Originally Posted by PacRim View Post
Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
I have been met by CK twice in HK, after coming off 137/138 in Business. Very helpful and very quick. Just as a note- requesting it gets you nothing, its all "random" and based on connection times and such. Everytime I have called to request it I never get it, but im batting about 60% on intl meets just saying nothing.

I have had AA able to do it from AA>Alaska, but beyond that I am of no help as I never check bags.
IWontRegretThis is offline  
Old Jan 4, 15, 9:10 am
  #6  
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Join Date: Jan 2015
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Originally Posted by IWontRegretThis View Post
I have been met by CK twice in HK, after coming off 137/138 in Business. Very helpful and very quick. Just as a note- requesting it gets you nothing, its all "random" and based on connection times and such. Everytime I have called to request it I never get it, but im batting about 60% on intl meets just saying nothing.

I have had AA able to do it from AA>Alaska, but beyond that I am of no help as I never check bags.
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
PacRim is offline  
Old Jan 4, 15, 10:02 am
  #7  
 
Join Date: Nov 2014
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Originally Posted by PacRim View Post
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
If they meet you, it will be literally after you walk off the Jetbridge, their would be a agent with a tablet (ipad?) with your name on it. That is how it was for me in HK and most recently in LHR.

On another note, I have also been met in DFW with an agent that offered me a sooner boarding pass that my current (DFW to SFO) but I guess they didnt see that I was traveling with a friend (picked her up in DFW from AUS), and it was an award ticket. Very nice service. I have yet to encounter anyone in the CK program that doesn't deserve applause for going above and beyond.
IWontRegretThis is offline  
Old Jan 14, 15, 4:38 pm
  #8  
 
Join Date: Jun 2013
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AA Concierge Key / ConciergeKey (Summer 2013 & later, consolidated)

Received a box of chocolates from the CK team today. Nice touch.
mgarrett96 is offline  
Old Jan 14, 15, 7:29 pm
  #9  
abk
 
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Originally Posted by PacRim View Post
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
Not sure where you are connecting to but if connect to Cathay/Dragon you would avoid any issue whatsoever.
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Old Jan 14, 15, 9:24 pm
  #10  
 
Join Date: Feb 2004
Location: San Jose, CA, USA
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Originally Posted by mgarrett96 View Post
Received a box of chocolates from the CK team today. Nice touch.
same here. thought it was the 2015 card in an oversized box but it was the same thing you got. Very nice touch indeed!
swajames is offline  
Old Jan 15, 15, 10:13 am
  #11  
 
Join Date: May 2008
Location: DFW
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Posts: 487
Looks like I have something to look forward to when I get home. I'm guessing membership packets will be in the mail in late January.
ttusqrl is offline  
Old Jan 15, 15, 12:22 pm
  #12  
 
Join Date: Dec 2010
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Received chocolates also. My staff ate them all today. Reports were they were quite good quality.
phil_flyer is offline  
Old Jan 15, 15, 12:42 pm
  #13  
 
Join Date: Aug 2005
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Arrived today and also received the nice touch by CK.
Carioca is offline  
Old Jan 19, 15, 2:24 pm
  #14  
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Join Date: Jan 2015
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Posts: 19
Originally Posted by IWontRegretThis View Post
If they meet you, it will be literally after you walk off the Jetbridge, their would be a agent with a tablet (ipad?) with your name on it. That is how it was for me in HK and most recently in LHR.

On another note, I have also been met in DFW with an agent that offered me a sooner boarding pass that my current (DFW to SFO) but I guess they didnt see that I was traveling with a friend (picked her up in DFW from AUS), and it was an award ticket. Very nice service. I have yet to encounter anyone in the CK program that doesn't deserve applause for going above and beyond.
Just got back from my DFW/HKG/TPE/China trip and here is my CK experience.

DFW - Nothing special. I was able to check my luggage all day through TPE although my second leg was on China Airlines but this was not because I was CK. No greet or special recognition

HKG - I was met by CK rep in HKG and to assist me with my transfer. (I requested for this via email prior to my flight) My arrival flight was delayed so I only had 50 minutes to go to the transfer desk, get new boarding pass and get to the gate. CK rep walked me to the China Airlines ticketing desk and helped me to get the new boarding pass. It made things lot easier since she spoke Cantonese. Then she escorted me through CREW security check point and got through without waiting in line. I got to my new gate with ticket in hand within 30 minutes. Very happy with her service!

On return flight to DFW, I was met by another CK rep in HKG during my check in. He said Hi and identified himself as the CK rep and.... that was it. Since the immigration line was fairly long, I was hoping he could escort me to the CREW line but nothing... I saw him again at the gate and he said Hi again and... nothing. Since most of Asia has one of the worst boarding procedures, I was hoping he would allow me to board early but didn't happen.

All in all, I only felt special during my transit which I really appreciated.

BTW, I was notified before Christmas but nothing in mail yet... No chocolates nor welcome kit with card. Hopefully today.
PacRim is offline  
Old Jan 19, 15, 9:02 pm
  #15  
 
Join Date: Jul 2009
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Do CK invites always happen via email or do they sometimes call you by phone? Anyone recently invited via a phone call?
Time traveller is offline  

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