Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Dec 7, 2017, 7:09 am
#196
Join Date: Feb 2017
Programs: AA
Posts: 14
Logged in this morning to see I'm now a CK. Data points:
EQD: 53,709
EQM: 194,618
EQS: 58
Mostly transatlantic business and domestic coach. A bit surprising since ~6,500 EQD was on BA codeshares, but I'm not going to complain. Looking forward to using the Flagship Lounge at ORD on domestic flights and escorts at LHR.
EQD: 53,709
EQM: 194,618
EQS: 58
Mostly transatlantic business and domestic coach. A bit surprising since ~6,500 EQD was on BA codeshares, but I'm not going to complain. Looking forward to using the Flagship Lounge at ORD on domestic flights and escorts at LHR.
Dec 7, 2017, 8:14 am
#198
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Dec 7, 2017, 1:23 pm
#201
Join Date: Jun 2000
Location: RDU
Programs: AA LTP, Bonvoy Titanium; AA CK before I retired
Posts: 1,597
There is something deliciously ironic about getting an email welcoming me to CK on the same day that my employer announces my retirement at the end of the month. 55K EQDs, 213K EQMs, 58 segments this year. Almost all of it int'l, and a lot of it on OW carriers.
Dec 7, 2017, 4:14 pm
#205
Join Date: Jan 2008
Programs: I fly too much and stay at too many hotels
Posts: 489
Best e-mail of the year: "It's my pleasure to again welcome you to ConciergeKeySM status, our most personalized level of service. As you know, membership is by invitation only and for our very best customers."
41,500 EQD
172,000 EQM
225 EQS
98% Domestic flying. 1 international paid business
Icing on the cake is that the two extra SWU's for CK posted this morning as well. 8 for the year that expire 1/31/19
41,500 EQD
172,000 EQM
225 EQS
98% Domestic flying. 1 international paid business
Icing on the cake is that the two extra SWU's for CK posted this morning as well. 8 for the year that expire 1/31/19
Dec 7, 2017, 4:34 pm
#207
Join Date: Jun 2011
Location: Not sure yet
Programs: Marriott - Lifetime Platinum Premier, AA - CK
Posts: 263
Best e-mail of the year: "It's my pleasure to again welcome you to ConciergeKeySM status, our most personalized level of service. As you know, membership is by invitation only and for our very best customers."
41,500 EQD
172,000 EQM
225 EQS
98% Domestic flying. 1 international paid business
Icing on the cake is that the two extra SWU's for CK posted this morning as well. 8 for the year that expire 1/31/19
41,500 EQD
172,000 EQM
225 EQS
98% Domestic flying. 1 international paid business
Icing on the cake is that the two extra SWU's for CK posted this morning as well. 8 for the year that expire 1/31/19
Seruously though.... congrats.
Dec 7, 2017, 4:36 pm
#208
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Dec 7, 2017, 7:01 pm
#209
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 510
I got my renewal today; best news of the week. My EQD was definitely lower than the last 2 years (where I had CK status).
Dec 7, 2017, 7:06 pm
#210
Join Date: Mar 2006
Location: SAN
Programs: DL MM, Marriott LT Titanium, AA EXP, Avis Chairmans
Posts: 1,399
I just made CK for my first time! Are there any benefits beyond those in the welcome package that I should be made aware of?
56K EQD, 240K EQM, 79 EQS to date, with another 4K/20K/3 left for the year.
56K EQD, 240K EQM, 79 EQS to date, with another 4K/20K/3 left for the year.