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AA Concierge Key / ConciergeKey / CK members (master thread)

AA Concierge Key / ConciergeKey / CK members (master thread)

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Old Aug 18, 19, 1:20 am   -   Wikipost
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Last edit by: ikwia
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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Old Jan 14, 20, 4:18 pm
  #691  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,552
I've always admired British Airways for being more transparent with their GGL as expectations are set, regardless of how easy or difficult they are to obtain.
jdanton likes this.
enpremiere is offline  
Old Jan 14, 20, 4:45 pm
  #692  
 
Join Date: Dec 2019
Location: MIA
Programs: CK, Marriot Ambasador Elite, National Executive Elite
Posts: 3
Originally Posted by staren937 View Post
Yes - I had $70k spend with 131EQMs and 40 segments (almost all Int'l business / first) and didn't get renewed. I'm also GS on United so moving all of my firm's travel over to them. The unwillingness to give any info pushed me away from American.
American just doesn't get it - they are alienating loyal customers with this inconsistent way of not renewing or recognizing their best customers.
yellowcalliper is offline  
Old Jan 14, 20, 8:10 pm
  #693  
 
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
Originally Posted by yellowcalliper View Post
American just doesn't get it - they are alienating loyal customers with this inconsistent way of not renewing or recognizing their best customers.
Totally, I have a lot of revenue, all premium cabin,that will be moving (probably to DL, but a mix) that I wouldn't if I had been re-awarded. Just make it a revenue target, or some metric that's whatever they want to be, but protect against gamification.
jdanton is offline  
Old Jan 14, 20, 8:18 pm
  #694  
 
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 678
Originally Posted by dave_261 View Post
Begins to make you question what AA is hoping to accomplish with CK.

I can take 3, flexible first class r/t trips DFW-SYD and my numbers would be:
EQD: $60k
EQM: 154K
EQS: 6

Is that a CK flier? Someone who very rarely travels but when they do, it's big bucks? But I'm not a frequent flier and I would rarely have situations with misconnects where I'd need hand holding.
but even if they gave you CK... who cares? what's the value of the status to you? a fancy fed ex package?
robertablake likes this.
boston aa flyer is offline  
Old Jan 14, 20, 8:54 pm
  #695  
 
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
Originally Posted by boston aa flyer View Post
but even if they gave you CK... who cares? what's the value of the status to you? a fancy fed ex package?
The irreg ops help is really amazing. I fly a ton, and it's a huge benefit to me. If I lose it, American is just another carrier who's plane I'm going to sit in the front of (that probably doesn't have IFE and possibly power)

Last edited by jdanton; Jan 14, 20 at 8:55 pm Reason: to slag doug
jdanton is offline  
Old Jan 14, 20, 10:45 pm
  #696  
 
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 209
Originally Posted by jdanton View Post
Totally, I have a lot of revenue, all premium cabin,that will be moving (probably to DL, but a mix) that I wouldn't if I had been re-awarded. Just make it a revenue target, or some metric that's whatever they want to be, but protect against gamification.
yes. Seeing all the people get it with much lower spend and then having aa refuse to outline any targets has really pushed me away.
staren937 is offline  
Old Jan 15, 20, 12:56 am
  #697  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador
Posts: 11
Originally Posted by davecraze View Post
I just got my fedex notice (invoice/sequence number 7825) today, so they are rolling them out in waves.

Did anything else come with the tags? If chocolate, may as well tell the Mrs to enjoy them since I won’t be back till the weekend.
StiTChEs37 is offline  
Old Jan 15, 20, 5:51 am
  #698  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 1,835
Originally Posted by StiTChEs37 View Post
Did anything else come with the tags? If chocolate, may as well tell the Mrs to enjoy them since I won’t be back till the weekend.
Just the tag and membership card.
dave_261 is online now  
Old Jan 15, 20, 6:15 am
  #699  
 
Join Date: Aug 2012
Location: Florida
Programs: Delta Diamond 360, AA Platinum for Life, Marriott Platinum Premier for Life, United Platinum, Hertz
Posts: 53
Originally Posted by staren937 View Post
Are your flights on aa or ba planes?
both
stealthpilot is offline  
Old Jan 15, 20, 9:14 am
  #700  
 
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 209
Originally Posted by stealthpilot View Post
both
Did you make ck this year?
staren937 is offline  
Old Jan 15, 20, 4:20 pm
  #701  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 1,835
And now, the chocolates are on the way... being shipped from Hawthorne, CA for Friday delivery.
dave_261 is online now  
Old Jan 15, 20, 5:03 pm
  #702  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 31
Tag and card in

No chocolates just yet
snydert is offline  
Old Jan 15, 20, 6:10 pm
  #703  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,942
Originally Posted by StiTChEs37 View Post
Did anything else come with the tags? If chocolate, may as well tell the Mrs to enjoy them since I won’t be back till the weekend.
An embossed metal tag from a scrapped 767.
Attached Images  
JDiver is offline  
Old Jan 15, 20, 9:51 pm
  #704  
 
Join Date: Nov 2017
Location: Charlotte
Programs: AA CK (as of 4/19), Million miler (presently 1.89m)
Posts: 267
Originally Posted by dave_261 View Post
And now, the chocolates are on the way... being shipped from Hawthorne, CA for Friday delivery.
I received the chocolate shipping notice as well. My wife will certainly enjoy them as I will not return home from my travels for several weeks from now.
robertablake is offline  
Old Jan 15, 20, 9:53 pm
  #705  
 
Join Date: Nov 2017
Location: Charlotte
Programs: AA CK (as of 4/19), Million miler (presently 1.89m)
Posts: 267
Originally Posted by globetrotter4$ View Post
Seq 9948 for me due Wednesday.

Not sure if the highest number we see means much as they could use the same company for many things but curious if they are doing it in any logical batches such as by geo, level with in CK or just random.

I am SoCal based and at least second tier of earning CK the hard way (received the EXP gift award).
Could just be plain old alphabetic method?
robertablake is offline  

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