Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Jan 11, 2020, 12:20 pm
#661
Join Date: Jul 1999
Location: SAF, DCA, and TYS
Programs: AA CK, National VIP, Hyatt Globalist, DL Diamond & MM, UA 1K
Posts: 75
I had #3770
i had my first CK travel this week - I was previously Global Services in United. Overall favorable - 4/4 upgrades although due to IRROPS last leg shifted to another flight and lost it but got $300 comp for downgrade. Cadillac transfers in DFW both ways. Weather in DFW messed things up today and wound up with confirmed seats on all three flights home until the dust settled. Now on the plane home door closed should be OK. Treatment as good or better than United GS and flagship lounge in DFW beats DEN United Club hands down.
Jan 11, 2020, 3:19 pm
#663
Join Date: Jan 2002
Location: Sunny SoCal
Programs: AA CK - 3MM, Bonvoy Lfe Titanium
Posts: 86
Never did get a renewal email and no sign of a FedEx delivery for me. App and website show CK through 2021 along with the SWU deposit and EP gift so I am assuming the slow stuff is just stuck someplace for me.
Jan 13, 2020, 10:53 am
#664
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
I'm officially not renewed.
52,065 EQDs, 348,063 EQMs and 106 EQSs
Based in PHL/SEA, 99% of all of those segments were in F/J. I had one trip on Cathay, and I think maybe two segments on BA intra-Europe, but everything else is on 001 stock. Given my non-renewal, combined with the removal of a morning PHL-SEA flight, I'm probably going to move a bunch of business to Delta. I guess my miles were too high for profitability. Or somehting.
52,065 EQDs, 348,063 EQMs and 106 EQSs
Based in PHL/SEA, 99% of all of those segments were in F/J. I had one trip on Cathay, and I think maybe two segments on BA intra-Europe, but everything else is on 001 stock. Given my non-renewal, combined with the removal of a morning PHL-SEA flight, I'm probably going to move a bunch of business to Delta. I guess my miles were too high for profitability. Or somehting.
Jan 13, 2020, 11:10 am
#666
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 303
I'm officially not renewed.
52,065 EQDs, 348,063 EQMs and 106 EQSs
Based in PHL/SEA, 99% of all of those segments were in F/J. I had one trip on Cathay, and I think maybe two segments on BA intra-Europe, but everything else is on 001 stock. Given my non-renewal, combined with the removal of a morning PHL-SEA flight, I'm probably going to move a bunch of business to Delta. I guess my miles were too high for profitability. Or somehting.
52,065 EQDs, 348,063 EQMs and 106 EQSs
Based in PHL/SEA, 99% of all of those segments were in F/J. I had one trip on Cathay, and I think maybe two segments on BA intra-Europe, but everything else is on 001 stock. Given my non-renewal, combined with the removal of a morning PHL-SEA flight, I'm probably going to move a bunch of business to Delta. I guess my miles were too high for profitability. Or somehting.
Jan 13, 2020, 11:17 am
#667
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
Remember, that's all paid F/J, so it's more like 175k actual BIS miles. Basically, I did a transcon every week in F last year, plus a few international trips. Non-renewal notification over email and no challenge offered.
Jan 13, 2020, 11:42 am
#668
Join Date: May 2008
Location: DFW
Programs: AA CK, Marriott LT Ti, Hertz 5*, Avis PC
Posts: 541
Jan 13, 2020, 12:44 pm
#669
Join Date: Dec 2019
Programs: AA EXP
Posts: 89
This is the email they send for a non-renewal:
We hope you experienced exceptional service as a ConciergeKey member and thank you for your loyalty.
While your travel in 2019 wasn’t quite enough to retain your ConciergeKey membership, you’ll continue to receive outstanding service with American Airlines AAdvantage _________ status beginning February 1.
Your membership card will arrive in 4 to 6 weeks. Download the American Airlines app for your digital membership card and start enjoying your benefits right away.
Our online interactive guide will allow you to explore all of the benefits that will elevate your journey with us.
You remain one of our most valued customers. Thank you for choosing American Airlines — we look forward to seeing you on board again soon.
While your travel in 2019 wasn’t quite enough to retain your ConciergeKey membership, you’ll continue to receive outstanding service with American Airlines AAdvantage _________ status beginning February 1.
Your membership card will arrive in 4 to 6 weeks. Download the American Airlines app for your digital membership card and start enjoying your benefits right away.
Our online interactive guide will allow you to explore all of the benefits that will elevate your journey with us.
You remain one of our most valued customers. Thank you for choosing American Airlines — we look forward to seeing you on board again soon.
Jan 13, 2020, 3:20 pm
#671
Join Date: Nov 2001
Location: RDU
Posts: 2,262
Jan 13, 2020, 4:39 pm
#673
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 385
Jan 13, 2020, 6:28 pm
#675
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 303