robertablake

I combined all of our discussion points that we have so far below. I changed the wording on some of them to make seem like we are talking to AA. I also attached a word document with the same.

I combine all of our discussion points below. I changed the wording on some the ones that were posted to make the read as if we were talking to AA:

� Flagship First Dining Certificate Expiration Date is 4/30. Seems like an odd number, many CKs would like it extended.

� Consistence Service levels on the airplane:
o Pre-departure beverage
o If meal pre-order function is not brought back for non-Flagship routes anytime soon then CK�s/EXP receive first choice of food on domestic. This is rarely done.
o Often, no addressing by name or recognition of value to AA by FA, while this is not necessary, it does display a level of service.
o Some FAs still sit and play with their phone, watch a movie during flights, while others are constantly making sure the FC passengers are taken care of.
o Generally, CKs are treated with care and smiles on the ground, but on the planes, it's mostly surly (or indifferent / haphazard) service. We recommend implement a service training class (like United did) that teaches the FAs how to be more hospitable and less confrontational.

� Consistence Service level at the Gate:
o Calling CK with group 1. As a CK, you always stand off to the side in case a Premium Passenger Agent is there to check you in. Then that leaves you in an awkward position if there is no CK agent and the GA calls CKs and Group 1 at the same time. You can�t stand in the lane as wheelchairs and other priority passengers have already started lining up when you arrive.

� CLT Admiral Club situation is bad. It�s not even worth it CLT based passengers to get to the airport early.

� SWU:
o Easier SWU availability for CK (at time of booking), or
o Online tools to help find SWU availability easier.

� Similar to United GS... 1) Saver award companion ticket when paired with paid business class, and/or 2) pull saver awards from a different bucket to provide additional award inventory for CK (dave_261 suggestion, I�m not sure I fully understand this one)

� Some find the Oasis seating to be uncomfortable.

� The 75k cap on AA miles for a RT flights but is very annoying

� Lifetime status - the highest being Plat is not competitive in the industry. It would be so easy to set a mileage and/or number of years. (i.e. 3 million miles and 10 years of EP and you have lifetime EP 5 million miles and CK you get CK for life. Something along those lines).

� Copy DL allowing you to use points in the lounge. Heck being able to buy FFD passes would be nice or make them a threshold gift.

� If a CK has a paid F ticket and want to do a same day switch to another flight and there is F space on that flight - book them directly in to it. It seems so wrong to process all upgrades before anyone with a paid F ticket let alone a CK.

keyw

EXP under 18 trying to get AA to make an exception to the t&cs to allow me to have an AC membership. Ive seen a few of you in my thread which is now closed. Thats the very very abbreviated version of what is happening.

MikeFly

Thanks for doing this RobertABlake!

SkyTeam777

Updated...attending:

SkyTeam777 4-6pm
snydert 5-7pm
BlooJoo 4-6pm
robertablake 3-7pm
wutlol 4pm onward
MikeFly 5pm onward
StiTChEs37 4:30-7pm

dave_261

Can one of you open up a zoom call so the rest of us can listen in?

In all seriousness, we need some updates this evening! Thanks for representing, and hopefully some good news to report.

metallo

The event is tomorrow.

SkyTeam777

Delta just dumped their 75,000 mileage-earning cap. I bet AA will follow. And the CK event hasn't even happened yet!

FlyFreakquently

Obviously not a CK, but I do have one suggestion since the topic of the crappy Oasis seats has been brought up... Bringing back, or at least stopping the removal of, seatback screens! Flew B6 a few weeks ago on a transcon and basically every passenger was watching a movie or using the screen for some reason or another. I think the general sentiment of AA frequent fliers, despite AAs protests, is passengers would rather watch a movie on the seatback screen. Maybe they'll listen to you guys. Thanks for advocating for the flyertalk community!

BlooJoo

Just got to room, heading down by 4pm. She said 58 Globalists checked in today, I wonder why!

I'll be wearing jeans, while sneakers (cool ones, duh) and a blue sweater.

snydert

Here. 3 piece pinstripe suite and tie

snydert

Great meeting you, BlooJoo!

Scotty66

I had a wonderful time at the mingle. Met many wonderful people and had a great long conversation with Alison regarding our experiences. She was very engaging and it was a 100% positive experience. Thank you AA for the event.

SkyTeam777

Alison was so open and welcoming and everyone needs to thank robertablake for his willingness to print out and share with her FT's group commentary. So fun seeing you all at the event!

snydert

I did as well. Appreciative for the opportunity to finally reunite with fellow CKs. I was also able to provide some pointed feedback to the various AA folks in attendance. Hopefully we all brought some unanimous points of view on areas for improvement!

Kenbabby

Totally agree. It was a great evening . Great meeting many of you. The access to the senior team was wonderful. They were engaging , caring and open to our thoughts. A great night! Hope they do it again soon !