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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 15, 12:53 pm
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Last edit by: Extraordinary1
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver



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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Mar 18, 22, 10:14 am
  #1426  
 
Join Date: Apr 2005
Location: NY and SF
Programs: AA CK, AA LT PLT, Marriott LTT, UA Silver
Posts: 214
Originally Posted by sportsguymichael View Post
I didnít get it either.
I think depends on how you got CK... Sales vs other. I get mine via Sales and therefore do not get the extra SWUs or this EXP gifting.

Hypothesis: if you got the EXP gifting then you also got the bonus SWUs
If you did not get the extra SWUs then you did not get the EXP gifting.
griffingrowl is offline  
Old Mar 18, 22, 2:32 pm
  #1427  
 
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, accidental DL FO, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,940
Originally Posted by davecraze View Post
It was in the wallet under “gifts and rewards” as a separate item/card.
Originally Posted by snydert View Post
Yes just saw this in my account as well
Originally Posted by dave_261 View Post
WHOA... that 'gift of EXP' was totally unexpected! I know I got that maybe 3-4 years ago but I guess it's back.

Although frankly, I'd rather a couple more FFD passes instead

Did you guys only notice it because you happened to be looking at your wallet?

I received an email about it yesterday, with the subject line "You've been selected for an exclusive opportunity."
metallo is offline  
Old Mar 18, 22, 2:38 pm
  #1428  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 222
Originally Posted by metallo View Post
Did you guys only notice it because you happened to be looking at your wallet?

I received an email about it yesterday, with the subject line "You've been selected for an exclusive opportunity."
I saw both but wallet hit before I received the email
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snydert is offline  
Old Mar 18, 22, 3:14 pm
  #1429  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 274
Just wanted to give a quick shout out to Sarika and the london CK team. My whole family and I were on a way way late (well below min connection time) flight from CDG to LHR and only had 50 minutes when we landed before out LHR-DFW flight took off. Sarika met us, called the gate to ensure they knew we landed and would keep the gate open for us, had a tarmac car for us to T3, personally hustled us around two winding security lines (accompanied by howls of protest from other people in line, nonetheless), had a cart for us right after security, called the gate again while on the way, even even facilitated a speedy screening due to an unfortunate random SSSS on my wifeís boarding pass. She provided 100 percent service and coordination among all the AA station crew was amazing.

i donít know if anyone else on the Cdg to lhr flight made the Dallas flight, but I doubt it.

I rarely need CK services and when I get them itís usually with a bit of bemusement, but situations like this are priceless, due to the family being with me.
VFR, robertablake, snydert and 4 others like this.
davecraze is online now  
Old Mar 19, 22, 5:01 am
  #1430  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 708
Originally Posted by davecraze View Post
Just wanted to give a quick shout out to Sarika and the london CK team. My whole family and I were on a way way late (well below min connection time) flight from CDG to LHR and only had 50 minutes when we landed before out LHR-DFW flight took off. Sarika met us, called the gate to ensure they knew we landed and would keep the gate open for us, had a tarmac car for us to T3, personally hustled us around two winding security lines (accompanied by howls of protest from other people in line, nonetheless), had a cart for us right after security, called the gate again while on the way, even even facilitated a speedy screening due to an unfortunate random SSSS on my wifeís boarding pass. She provided 100 percent service and coordination among all the AA station crew was amazing.

i donít know if anyone else on the Cdg to lhr flight made the Dallas flight, but I doubt it.

I rarely need CK services and when I get them itís usually with a bit of bemusement, but situations like this are priceless, due to the family being with me.
A great story, thanks for sharing.
davecraze likes this.
robertablake is offline  
Old Mar 19, 22, 6:34 am
  #1431  
 
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 492
Originally Posted by robertablake View Post
A great story, thanks for sharing.
CK service is the only reason I keep flying AA.
SkyTeam777 likes this.
DFW_CK is online now  
Old Mar 19, 22, 6:36 am
  #1432  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,342
Originally Posted by metallo View Post
Did you guys only notice it because you happened to be looking at your wallet?

I received an email about it yesterday, with the subject line "You've been selected for an exclusive opportunity."
As someone who earned CK from spend rather than corporate influence, I didn't get one. Just adding that as a data point although I know there are two tiers of CKs with some being really, really big spenders.
SkyTeam777 is offline  
Old Mar 19, 22, 6:51 am
  #1433  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,225
Originally Posted by davecraze View Post
Just wanted to give a quick shout out to Sarika and the london CK team. My whole family and I were on a way way late (well below min connection time) flight from CDG to LHR and only had 50 minutes when we landed before out LHR-DFW flight took off. Sarika met us, called the gate to ensure they knew we landed and would keep the gate open for us, had a tarmac car for us to T3, personally hustled us around two winding security lines (accompanied by howls of protest from other people in line, nonetheless), had a cart for us right after security, called the gate again while on the way, even even facilitated a speedy screening due to an unfortunate random SSSS on my wifeís boarding pass. She provided 100 percent service and coordination among all the AA station crew was amazing.

i donít know if anyone else on the Cdg to lhr flight made the Dallas flight, but I doubt it.

I rarely need CK services and when I get them itís usually with a bit of bemusement, but situations like this are priceless, due to the family being with me.
Great story. Usually the CK airport benefits range from 'kinda unnecessary' to 'cool'. It's times like you described where CK provides legit value. I believe the primary purpose of CK is 'to get you home when things go wrong', and your example reinforces that.
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dave_261 is offline  
Old Mar 19, 22, 11:25 am
  #1434  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,231
Originally Posted by robertablake View Post
I did not receive that in my wallet.
Nor did I. I am CK via an Airpass purchase. Maybe that's why?
BlooJoo is offline  
Old Mar 19, 22, 12:23 pm
  #1435  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 222
Originally Posted by SkyTeam777 View Post
As someone who earned CK from spend rather than corporate influence, I didn't get one. Just adding that as a data point although I know there are two tiers of CKs with some being really, really big spenders.
FWIW, the years where I earned the EP gift, I had spent $85K-$110K. The years I didn't, I was $65K-$75K in spend.
snydert is offline  
Old Mar 19, 22, 12:54 pm
  #1436  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 274
I have never spent more than 45-50k with AA in one year and never received the gift EXP until this year (where I only had one flight since the pandemic began until recently ).
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davecraze is online now  
Old Mar 21, 22, 2:40 pm
  #1437  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador
Posts: 44
Thanks for sharing - you’re absolutely right! Admittedly, while being jealous of some of the perks other home airports offer over my base at CLT, I had to remind myself a month or so ago about the real value… getting home much faster than you would otherwise would…

Glad you all made the flight!

Also, I know the chance of this is slim, but I’m heading through LHR in a bit, and if I see Sarika, I’ll be sure to tell her that I and others have heard the story and were deeply impressed… As I assume you’ve passed this along to AA, I hope she gets recognition of some kind from AA, too!
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StiTChEs37 is offline  
Old Mar 21, 22, 2:44 pm
  #1438  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador
Posts: 44
Originally Posted by davecraze View Post
I have never spent more than 45-50k with AA in one year and never received the gift EXP until this year (where I only had one flight since the pandemic began until recently ).
For another data point - I received neither the EXP gift nor extra SWUs. I earned CK in 2019 from ~80k spend, but since the pandemic have only flown domestically for work.
StiTChEs37 is offline  
Old Mar 21, 22, 2:51 pm
  #1439  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 274
Originally Posted by StiTChEs37 View Post
Thanks for sharing - youíre absolutely right! Admittedly, while being jealous of some of the perks other home airports offer over my base at CLT, I had to remind myself a month or so ago about the real valueÖ getting home much faster than you would otherwise wouldÖ

Glad you all made the flight!

Also, I know the chance of this is slim, but Iím heading through LHR in a bit, and if I see Sarika, Iíll be sure to tell her that I and others have heard the story and were deeply impressedÖ As I assume youíve passed this along to AA, I hope she gets recognition of some kind from AA, too!
yes, i insisted that she give me the name of her supervisor and also the head of premium services at LHR. I sent a very complementary email to both of them. I do hope AA knows what a gem they have in her.
davecraze is online now  
Old Mar 23, 22, 12:58 pm
  #1440  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,225
FFL dining passes... I believe all current ones expire April 30.

Anyone have a path to request an extension of these? Can't exactly figure out how the April 30 date was selected to begin with.
dave_261 is offline  

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