Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Mar 2, 2022, 2:50 am
#1381
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 344
It's an interesting question. My inclination is that CK will still heavily overindex on profitable travelers, plus travel influencers. However, one might think a high credit card spender with 2 million annual LP is pretty lucrative for the airline as well, and would merit consideration.
Mar 2, 2022, 3:00 am
#1382
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 344
Is anyone able to see segments? I just received a dump of 300K+ LPs and it shows "Status Earned" for EP, but I thought I remembered 30 segments needed to be flown in addition to LPs for EP status. I didn't think I had 30 segments YTD. Maybe it's rolling segments? Not super important, but I am curious.
Mar 2, 2022, 3:56 am
#1383
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 764
Is anyone able to see segments? I just received a dump of 300K+ LPs and it shows "Status Earned" for EP, but I thought I remembered 30 segments needed to be flown in addition to LPs for EP status. I didn't think I had 30 segments YTD. Maybe it's rolling segments? Not super important, but I am curious.
Mar 2, 2022, 4:33 am
#1384
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 344
Mar 2, 2022, 4:39 am
#1385
Join Date: Nov 2001
Location: RDU
Posts: 2,262
Mar 2, 2022, 4:47 am
#1386
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 344
Mar 2, 2022, 4:48 am
#1387
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
True enough, but that one last seat of the night home, especially at the beginning of the qualifying year, might go to Mrs. Bonsai and leave you in a hotel room. Such is life, but it's a bitter pill to swallow.
Mar 2, 2022, 5:33 am
#1388
Join Date: Nov 2001
Location: RDU
Posts: 2,262
Mar 2, 2022, 9:22 am
#1389
Join Date: Dec 2013
Location: CMI
Programs: AA
Posts: 4
Do any CKs here -not- hold an AA credit card? I'm sure there must be some number of CKs, particularly those who don't attain it via spend/AAdvantage nomination, who don't have AA credit cards. If so, did you already receive your CK gift and also get the note about being a cardholder?
Mar 2, 2022, 10:51 am
#1390
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
The Executive Liaisons are fairly high level customer service representatives, but I doubt they have any personal insight into the CK selection process (happy to be corrected on that, but I think CK selection is handled by an entirely different group at AA, and I doubt they share their criteria with the customer service staff).
Mar 3, 2022, 10:37 am
#1391
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
I just noticed with the Loyalty Points IT changeover that my CK expiration date seems to have changed from 3/31/2023 to 3/30/2023.
Did anyone else notice this? Probably not a big deal, but just curious why it happened.
Edit: The mobile app shows 3/30/23, but the website still shows 3/31/23.
Did anyone else notice this? Probably not a big deal, but just curious why it happened.
Edit: The mobile app shows 3/30/23, but the website still shows 3/31/23.
Last edited by metallo; Mar 3, 2022 at 10:43 am Reason: added info
Mar 3, 2022, 12:10 pm
#1392
Join Date: Dec 2019
Programs: AA CK, MR TIT
Posts: 19
Flagship First Dining - MIA
I had to burn my FFD passes ... So I coordinated a layover in MIA.
My lunch started at ~1:20pm on Thur 3 March. No on else was in dining area until 2pm when another CK entered stating that he also had a pass to burn. Dining was quiet.
Service was excellent and professional. Food was outstanding.
My lunch started at ~1:20pm on Thur 3 March. No on else was in dining area until 2pm when another CK entered stating that he also had a pass to burn. Dining was quiet.
Service was excellent and professional. Food was outstanding.
Mar 3, 2022, 12:15 pm
#1393
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 344
I had to burn my FFD passes ... So I coordinated a layover in MIA.
My lunch started at ~1:20pm on Thur 3 March. No on else was in dining area until 2pm when another CK entered stating that he also had a pass to burn. Dining was quiet.
Service was excellent and professional. Food was outstanding.
My lunch started at ~1:20pm on Thur 3 March. No on else was in dining area until 2pm when another CK entered stating that he also had a pass to burn. Dining was quiet.
Service was excellent and professional. Food was outstanding.
Mar 3, 2022, 3:33 pm
#1395
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
DFW might be a good spot to burn a pass -- in my case, anyway, I'm less likely to be actually flying a Flagship route when at DFW, as opposed to JFK and MIA. Looks like the hours are fairly limited for DFW FFD currently, though -- 12 PM to 7 PM. From what I recall, even pre-pandemic, FFD at DFW didn't open until early afternoon.
