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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 1:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Feb 12, 2017, 5:09 pm
  #121  
 
Join Date: Apr 2012
Location: phoenix
Programs: AA , 3MM, CK, Marriott Titanim
Posts: 64
New Luggage Tags

Got my new Key package with the Leather luggage tags

They look nice... hopefully they hold up!
pkfinman is offline  
Old Feb 12, 2017, 8:51 pm
  #122  
 
Join Date: Jul 2009
Location: ORD
Programs: American Airlines EXP, Marriott Titanium, Hyatt Globalist
Posts: 403
Originally Posted by pkfinman
Got my new Key package with the Leather luggage tags

They look nice... hopefully they hold up!
The do look nice on the outside ... and then the cheap looking "Made in China" tag inside the plastic holder
tomsam is offline  
Old Feb 12, 2017, 9:52 pm
  #123  
 
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
As per recent experience when calling CK hotline, they were able to release award space to clear an SWU ten days out. I'm not sure if this was a once in a lifetime thing or actual a hidden benefit? She pro-actively offered to "push" it through, never had that one before.
ckx2 is offline  
Old Feb 13, 2017, 8:46 am
  #124  
 
Join Date: Nov 2003
Location: Chicago, IL
Programs: AA CK EXP 3MM, National EE, Hertz Plat
Posts: 320
Originally Posted by tomsam
The do look nice on the outside ... and then the cheap looking "Made in China" tag inside the plastic holder
If you look at the hard cards they sent, 2 are actually luggage tags with room on the back for address/contact information. They can be inserted in place of the basic tag in the holder. I just noticed when I removed the hard cards.
JSSAUCE is offline  
Old Feb 13, 2017, 2:58 pm
  #125  
 
Join Date: Mar 2010
Programs: AA EXP, AA LT Gold, SPG Plat 75
Posts: 887
Originally Posted by ckx2
As per recent experience when calling CK hotline, they were able to release award space to clear an SWU ten days out. I'm not sure if this was a once in a lifetime thing or actual a hidden benefit? She pro-actively offered to "push" it through, never had that one before.
Seems like the new CK is the old EXP.
Phasers is offline  
Old Feb 13, 2017, 6:28 pm
  #126  
 
Join Date: Apr 2001
Location: Austin
Posts: 4,629
Originally Posted by Phasers
Seems like the new CK is the old EXP.

Actually the really old EXP was better than CK. SWU's booked into J and F not C and A.
millionmiler is offline  
Old Feb 13, 2017, 6:38 pm
  #127  
Suspended
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Originally Posted by millionmiler
Actually the really old EXP was better than CK. SWU's booked into J and F not C and A.
Was, almost to the day, 14 years ago:
http://www.flyertalk.com/forum/ameri...es-2003-a.html
JonNYC is offline  
Old Feb 25, 2017, 5:37 pm
  #128  
 
Join Date: Aug 2004
Posts: 291
Luggage Tags

My partner and I are both CK members and we just received the new CK credentials for 2017 - One of us got the standard one from the past with a CK ID and two plastic luggage tags, but the other was a lot fancier with two leather CK tags ...

What's the difference out there - are there two different CK levels?
MikeTucson is offline  
Old Feb 27, 2017, 4:25 pm
  #129  
 
Join Date: Jan 2007
Location: New York
Programs: AA EXP , 1M; Marriott Lifetime Gold,
Posts: 21
SWUs success when ticketing

Guys - is it getting harder to clear SWUs at ticketing? Only 1 of 8 requested for a trip this summer has cleared so I am left with 6 SWUs in my bank that expire this month. In prior years I've been reasonably successful at using some up before they expire by finding flights with immediate availability. This year I've had no success. For example, my wife's birthday is mid November and I called and went through just about every European, Caribbean or California destination (from jfk) and only was offered 2 to SFO on a Saturday. I fly JFK to EZE (Buenos Aires) for work - not really how I wanted to use them but better than nothing - and asked for any availability through August and was told there was none. Am I missing something?
murfbabe is offline  
Old Feb 27, 2017, 5:30 pm
  #130  
 
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
I've actually never had a single case, where an SWU could be applied on ticketing. However, I'm 100% on my upgrades using SWU, so there's that. Even with a companion on routes such as HKG-DFW.
ckx2 is offline  
Old Feb 27, 2017, 5:57 pm
  #131  
 
Join Date: Apr 2001
Location: Austin
Posts: 4,629
Originally Posted by ckx2
I've actually never had a single case, where an SWU could be applied on ticketing.
For Y to J that is the case unless you specifically seek a flight with the once rare, now very rare upgrade space available.

For others like me that have used them primarily for international J to F its always been quite easy.
millionmiler is offline  
Old Feb 28, 2017, 8:59 am
  #132  
 
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Originally Posted by murfbabe
Guys - is it getting harder to clear SWUs at ticketing? Only 1 of 8 requested for a trip this summer has cleared so I am left with 6 SWUs in my bank that expire this month. In prior years I've been reasonably successful at using some up before they expire by finding flights with immediate availability. This year I've had no success. For example, my wife's birthday is mid November and I called and went through just about every European, Caribbean or California destination (from jfk) and only was offered 2 to SFO on a Saturday. I fly JFK to EZE (Buenos Aires) for work - not really how I wanted to use them but better than nothing - and asked for any availability through August and was told there was none. Am I missing something?
The best thread for this comment / question is via the link below.

http://www.flyertalk.com/forum/ameri...solidated.html

My recent experience in deep South America flights, generally Sao Paulo, is that they clear at best a couple of days ahead of the flights (Y to J).
george 3 is offline  
Old Mar 1, 2017, 7:26 am
  #133  
 
Join Date: Jan 2011
Location: New York
Programs: AA Concierge Key, Marriott Titanium Elite, National Executive Elite
Posts: 326
Originally Posted by MikeTucson
My partner and I are both CK members and we just received the new CK credentials for 2017 - One of us got the standard one from the past with a CK ID and two plastic luggage tags, but the other was a lot fancier with two leather CK tags ...

What's the difference out there - are there two different CK levels?
I doubt that is the case. They give out different welcome packages. Some got chocolates, some got hot chocolate, some got the leather bag tags. But it would interesting if it was based on "status within the status"

Last year, I got chocolates while some got them with hot chocolate on top. This year I got the leather bag tags. I spent more my first year but both years were earned on spend, not on influence.

Has anyone who earned based on influence gotten different welcome packages?
truthknown is offline  
Old Mar 27, 2017, 6:42 am
  #134  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,441
CK Invitation to Dallas

I received the email below. I'm unable to attend due to, of all things, my travel schedule! I'd be very interested to hear reactions from people who were able to attend.

As a select ConciergeKeySM member, you are invited to:
Membership Mingle
Date:
Time:
Location: Thursday, April 20, 2017
3:00 p.m. to 8:00 p.m. CT
Pappadeaux Seafood Kitchen
at DFW Airport Terminal A (near gate 24)
Drop in and join us for cocktails and hors d'oeuvres, and meet some of our top executives in person, including CEO Doug Parker and President Robert Isom. Share feedback about the program and allow us to thank you for your loyalty.
We look forward to seeing you.


Bridget Blaise-Shamai
Vice President, Customer Loyalty and Insights
American Airlines
RSVP by Friday, April 14




DFW-based customer?
We'll provide you with access through security. Please include your name as it appears on your government-issued ID, date of birth and known traveler number (if applicable) with your RSVP.
Invitation is non-transferrable.
MikeFly is offline  
Old Mar 27, 2017, 10:58 am
  #135  
 
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,375
Originally Posted by MikeFly
I received the email below. I'm unable to attend due to, of all things, my travel schedule! I'd be very interested to hear reactions from people who were able to attend.

As a select ConciergeKeySM member, you are invited to:
Membership Mingle
Thursday, April 20, 2017
3:00 p.m. to 8:00 p.m. CT
Pappadeaux Seafood Kitchen
at DFW Airport Terminal A (near gate 24)
Drop in and join us for cocktails and hors d'oeuvres, and meet some of our top executives in person, including CEO Doug Parker and President Robert Isom. Share feedback about the program and allow us to thank you for your loyalty.
We look forward to seeing you.
I'll be transiting DFW on this day and during this time window. Would also be interested in hearing more about the mingle.
fastflyer is offline  

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