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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

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Old May 11, 22, 1:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)

NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020:
AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver


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Old Feb 11, 22, 7:56 am
  #1306  
VFR
 
Join Date: Aug 2016
Location: BOS/PVD/ORH
Programs: AA PP
Posts: 1,469
Originally Posted by snydert View Post
That can't be correct, at least not currently, as there have been several CKs who have received their gifts so far that have done very little travel over the past 12 months. Logically, they should do it this way though.
It was a joke.
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VFR is offline  
Old Feb 11, 22, 7:56 am
  #1307  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,186
Originally Posted by robertablake View Post
Does anyone know if our Hyatt Globalist status will be extended?
Mine was extended, as were other CK's who posted in another forum.
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dave_261 is offline  
Old Feb 11, 22, 4:15 pm
  #1308  
 
Join Date: Jun 2006
Programs: AA CK 4MM, UA 1MM, DL 1MM
Posts: 361
Originally Posted by dave_261 View Post
Mine was extended, as were other CK's who posted in another forum.
My Globalist status still shows an expiration date of 2-28-22 on my Hyatt account
sportsguymichael is offline  
Old Feb 11, 22, 6:15 pm
  #1309  
 
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 473
Originally Posted by sportsguymichael View Post
My Globalist status still shows an expiration date of 2-28-22 on my Hyatt account
Mine was extended to 2023 but I don't think AA or CK status has anything to do with the extension. It is something done by Hyatt and Globalist program.
DFW_CK is offline  
Old Feb 11, 22, 6:50 pm
  #1310  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 212
Originally Posted by sportsguymichael View Post
My Globalist status still shows an expiration date of 2-28-22 on my Hyatt account
Mine does as well which is a little annoying as I have a huge suite booked in Paris for 8 days the first week of March for a family trip and won’t have globalist benefits then.

The marketing promotion has worked in my case. I had never spent a dollar at Hyatt in a decade and because of the status match I have stayed in Hyatt properties almost exclusively in the last 12-18 months.
davecraze is offline  
Old Feb 11, 22, 7:49 pm
  #1311  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 174
Originally Posted by davecraze View Post
Mine does as well which is a little annoying as I have a huge suite booked in Paris for 8 days the first week of March for a family trip and won’t have globalist benefits then.

The marketing promotion has worked in my case. I had never spent a dollar at Hyatt in a decade and because of the status match I have stayed in Hyatt properties almost exclusively in the last 12-18 months.
In hindsight, I probably should've used Hyatt more. Maybe that would've helped extend Globalist. Even with the status match, I stayed pretty loyal to Bonvoy.
snydert is offline  
Old Feb 12, 22, 4:56 am
  #1312  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,186
Originally Posted by davecraze View Post
Mine does as well which is a little annoying as I have a huge suite booked in Paris for 8 days the first week of March for a family trip and won’t have globalist benefits then.

The marketing promotion has worked in my case. I had never spent a dollar at Hyatt in a decade and because of the status match I have stayed in Hyatt properties almost exclusively in the last 12-18 months.
Certainly can't hurt to contact them. I actually did contact them about a month ago and was told 'no extensions', and then shortly thereafter I got extended. I spent fewer than 10 nights in Hyatts last year, so I certainly didn't earn the extension. I'd start with a Twitter message to @Hyattconcierge... they are very responsive... and then call the call center and talk to a supervisor.
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dave_261 is offline  
Old Feb 12, 22, 7:44 am
  #1313  
 
Join Date: Feb 2022
Posts: 7
Same with me. Hyatt Globalist ends on Feb 28 and booked Caribbean trip in April thinking I would have Globalist status. Probably spent 10K last year that I would not have any Hyatt. Sent email to World of Hyatt today. Would have been nice for a notification about ending. Guess they don’t want folks as travel ramps up again.

I am also in similar CK camp of hearing nothing - CK status extended to 2023 but no email, no SWU or no package. I did fly a little last year and spent about 15K and been CK since the USAirways merger. Weird - but will certainly impact how, or if I resume travel like pre-pandemic. I am not sure many of us are eager to. With the subpar food service, especially transcon in first from CLT, I am not eager…

Last edited by Hoosbest; Feb 13, 22 at 6:42 am
Hoosbest is offline  
Old Feb 12, 22, 8:59 am
  #1314  
 
Join Date: Jul 2014
Programs: AA Ck, Delta DM, Marriott ambassador , Hertz President, National EE, Hilton Diamond ,
Posts: 81
No package yet. Hyatt for me doesn’t show an expiration date, but I just received an email from them a few days ago saying welcome to global. I am a new CK , so that would explain that.
scott56 is offline  
Old Feb 13, 22, 9:12 am
  #1315  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 641
A recent Twitter DM with Hyatt regarding the Globalist status extension...
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robertablake is offline  
Old Feb 13, 22, 9:17 am
  #1316  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,467
Has AA made any announcement that Hyatt Glob is no longer a benefit of CK?
BlooJoo is offline  
Old Feb 13, 22, 9:22 am
  #1317  
Suspended
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,467
Is the gift only for those that actually earned CK again, or those that were extended as well?
BlooJoo is offline  
Old Feb 13, 22, 9:28 am
  #1318  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,186
Originally Posted by BlooJoo View Post
Is the gift only for those that actually earned CK again, or those that were extended as well?
Can't say for sure that all CK will get the gift, but people who were extended have received it.
dave_261 is offline  
Old Feb 13, 22, 9:31 am
  #1319  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,186
Originally Posted by BlooJoo View Post
Has AA made any announcement that Hyatt Glob is no longer a benefit of CK?
I recall that in the CK extension email which some got in late January had a mention to the Hyatt partnership. I didn't get the email but perhaps someone who did could post the content.
dave_261 is offline  
Old Feb 13, 22, 10:45 am
  #1320  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 174
Originally Posted by robertablake View Post
A recent Twitter DM with Hyatt regarding the Globalist status extension...
That's disappointing
snydert is offline  

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