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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 1:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jan 10, 2017, 6:52 pm
  #106  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
CK SWU

Originally Posted by canuckshark
You don't get SWUs with CK status; you may see the net additions if you have hit a milestone of additional 50K EQM above certain threshold. My experience is that I got 2 SWUs at the 150K EQM mark and another 2 at the 200K EQM mark.
You do - during all my years of CK, I always got 2 SWU from CK status and it actually says CK SWU. I got it for 2017 too. During some of the years, I didn't even hit 150K EQM. For the years I did hit 150K EQM, I got 2 SWU in addition to the 2 CK SWU.
Rinzfish is offline  
Old Jan 10, 2017, 7:14 pm
  #107  
 
Join Date: Oct 2015
Location: BNA
Programs: UA 1K
Posts: 766
Originally Posted by lcflyer
The interesting part of my email is in the boilerplate at the bottom:

"Current Executive Platinum members who receive ConciergeKey membership do not receive additional Systemwide Upgrades associated with Executive Platinum status."

It seems like some people are getting the SWUs. Did anyone who got the email get the same message?

Last year, I got the upgrades and I suspect that I was a corporate nominee since my welcome package (card and luggage tags) were sent to my corporate travel office rather than to me directly.
I thought the difference might be if you were nominated by a corporation (as part of their membership), rather than selected by AA. But your firsthand experience suggests that even corporate memberships receive the additional SWUs.
oysterhead43 is offline  
Old Jan 10, 2017, 8:24 pm
  #108  
 
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 212
Originally Posted by canuckshark
You don't get SWUs with CK status; you may see the net additions if you have hit a milestone of additional 50K EQM above certain threshold. My experience is that I got 2 SWUs at the 150K EQM mark and another 2 at the 200K EQM mark.
Wrong. Many people (myself included) get 2 that are completely separate from any milestone.
staren937 is offline  
Old Jan 11, 2017, 7:29 am
  #109  
 
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 505
Originally Posted by staren937
Wrong. Many people (myself included) get 2 that are completely separate from any milestone.
This SUCKS for me! I am going to call the CK desk today
DFW_CK is offline  
Old Jan 11, 2017, 1:58 pm
  #110  
 
Join Date: Mar 2013
Location: SF + PHX
Programs: AA EXP, UA 1k, Marriott Gold, HH Gold, X Elite+
Posts: 262
Not CK here, but wanted to post a note that CK now has a dedicated check in with signage (along with JFK first class) in SFO.

Of course, they're not staffing it, but it's a nice gesture.
Kreative03 is offline  
Old Jan 12, 2017, 3:32 pm
  #111  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Just received this year's CK chocolate/candy package - tastes pretty good haha
Rinzfish is offline  
Old Jan 12, 2017, 10:14 pm
  #112  
 
Join Date: Dec 2016
Posts: 3
Originally Posted by Elbowrm
sorry - that was a typo and I meant T3>T5, not sure if that matters.
That's untrue. I've been greeted plane-side at T3 (landed on AA metal) and driven to T5 to catch a BA flight. Itinerary was ticketed through AA, so presumably they could see the connection and the limited time to get between terminals.
nschray is offline  
Old Jan 12, 2017, 10:16 pm
  #113  
 
Join Date: Dec 2016
Posts: 3
Originally Posted by Kreative03
Not CK here, but wanted to post a note that CK now has a dedicated check in with signage (along with JFK first class) in SFO.

Of course, they're not staffing it, but it's a nice gesture.
I noticed that last time I was there. Quite nice (and fortunately staffed at the time I was there).
nschray is offline  
Old Jan 13, 2017, 12:28 am
  #114  
 
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
Originally Posted by nschray
That's untrue. I've been greeted plane-side at T3 (landed on AA metal) and driven to T5 to catch a BA flight. Itinerary was ticketed through AA, so presumably they could see the connection and the limited time to get between terminals.
Same experience here, had 3 car transfered thru LHR T3>T5 over the last 2 years... mostly super tight connections/with a group of people on my PNR tho.
IWontRegretThis is offline  
Old Jan 17, 2017, 7:14 pm
  #115  
 
Join Date: Jan 2008
Programs: I fly too much and stay at too many hotels
Posts: 489
Originally Posted by staren937
Many people (myself included) get 2 that are completely separate from any milestone.
Agreed - just checked my account. Total of 8 SWU's deposited:

initial Exec Plat - 4
next mileage tier Exec Plat - 2
CK - 2
brobab is offline  
Old Jan 22, 2017, 5:18 pm
  #116  
 
Join Date: Feb 2008
Location: TPA
Programs: WP
Posts: 372
Any FTer CK on AA834 tonight(22Jan)?
island82 is offline  
Old Jan 23, 2017, 3:43 pm
  #117  
Hilton Contributor Badge
 
Join Date: Feb 2014
Location: 38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,360
Originally Posted by Gino Troian
Thanks for your reply! Totally fine knowing I won't make the cut

And yes, more like 100K BIS; don't think I could handle over 200K BIS in a year!
I am not a CK (merely BA GGL) and have done 200k BIS last year, with around 270k BIS this year. It's possible, but not pretty

More on topic though, I hear some GGL (Gold Guest list) from BA are premier CK/Special services when flying AA. Any idea how much sharing of this sort of commercial worth/information goes on between the BA/AA on individual basis?
nufnuf77 is offline  
Old Jan 23, 2017, 7:09 pm
  #118  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,484
Originally Posted by nufnuf77
I am not a CK (merely BA GGL) and have done 200k BIS last year, with around 270k BIS this year. It's possible, but not pretty
270k in 3 weeks? I'm impressed! Are you on rotation at NASA in your spare time?

I saw a "VIP" list at the entrance desk to the JFK IFCL/Admirals Club earlier. I didn't look too hard at it but if you get lucky GGLs do get escorted/driven to the plane at certain airports, similar to Concierge Key treatment.

Last edited by Fraser; Jan 23, 2017 at 7:20 pm
Fraser is offline  
Old Jan 24, 2017, 4:48 am
  #119  
 
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,041
Originally Posted by Fraser
270k in 3 weeks? I'm impressed! Are you on rotation at NASA in your spare time?

I saw a "VIP" list at the entrance desk to the JFK IFCL/Admirals Club earlier. I didn't look too hard at it but if you get lucky GGLs do get escorted/driven to the plane at certain airports, similar to Concierge Key treatment.
Hah! But seriously, BAs FF program doesn't follow the Calendar Year, rather one's start date, so each member has their own TP etc. earning "year".
teemuflyer is offline  
Old Feb 5, 2017, 10:43 pm
  #120  
 
Join Date: Jan 2008
Posts: 14
Smile Update on CK benefits

Originally Posted by metallo
AAdvantage benefits (including elite benefits) were significantly devalued this year, no doubt. However, you need to get your story straight.

We still have personal IFE on many flights (and don't forget WiFi for the vast majority of the fleet). There are still warm nuts, magazines, leg room (way more lie flat seats on transcons/INTL now), there is Glenlivet, and there is food on CA to Northeast transcons (and not just LAX/SFO-JFK), and there is certainly food on many flights less than three hours. Finally... no upgrades? News to me!

I share your disappointment with the direction of the soft product and brand overall, but I'm really wondering how a current CK/EXP got the reasons so wrong.

An inexperienced FTer reading the quoted post would think that legacy US Airways must have been like flying an elite international carrier... but the rest of us know better.
Actually, the USAir chairmans benefits for those flying 100,000 miles and more was far more generous than ExecutivePlatinum on American. For example, at 125k miles I could make a family member a silver member. At 150k, a gold member, and for every 25k thereafter another gold member. Family Club membership was granted at 125k (now the EXP gets nothing, and CK's like myself had to pay $150 just to add my wife to the club). Also under USAir's miles and more program, I got $600 and $800 Usair vacation vouchers after I broke 200k miles). So, while service have improved, under AA, and some flights do have my beloved Glenlivet(hit and miss), heated nuts are back, as is the facial towel in fist class (just did it today from CLT-DFW) , the frequent flier program as EXP sucks compared with USAir. However, I do agree that CK program in 2017 is awesome and much better than last year. Now if million miler can make the 3 million mark actually mean something.. after 2 million, there are zero, zilts benefits except more system wide ipgrades that is hardly ever available. We should also get upgrades 7-days in advance like we had with USAir. Frankly, expect for CK members, where the program is great) the EXP status gives you far less benefits than you get at Delta and United at 100k miles... and that is a fact. (25+ years on the road so far....)
bberg009 is offline  

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