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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 1:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Jan 8, 2017, 12:46 pm
  #91  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 247
Originally Posted by Elbowrm
two quick questions re: CK service at LHR-

1) for transfers from / to Terminal 2 - Terminal 5, is CK treated differently?

2) for flights that board with a bus from the terminal to the tarmac, is CK treated differently?

thanks
1) I've not really experienced any CK service at LHR. I think you mean T3, which is where AA comes in.

2) Same. I've not experienced much CK attention at all. I was offered a cart from the lounge to the gate, and early boarding, but the latter didn't materialize.

It's possible with a tight connection, they might look after you better. I don't transit at LHR, so may not be the best person to ask.
jmappleby is offline  
Old Jan 8, 2017, 3:25 pm
  #92  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
Originally Posted by Elbowrm
two quick questions re: CK service at LHR-

1) for transfers from / to Terminal 2 - Terminal 5, is CK treated differently?

2) for flights that board with a bus from the terminal to the tarmac, is CK treated differently?

thanks
Just a few days ago, I landed at a remote terminal where people need to take a bus to the main building - CK had someone waiting for me at the gate and provided me a private car to drive me to main building.
Rinzfish is offline  
Old Jan 8, 2017, 4:12 pm
  #93  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Originally Posted by Elbowrm
two quick questions re: CK service at LHR-

1) for transfers from / to Terminal 2 - Terminal 5, is CK treated differently?

2) for flights that board with a bus from the terminal to the tarmac, is CK treated differently?

thanks
AA has nothing to do with either LHR T-2 or T-5, so no, they won't do anything for CK in that instance.

For AA operated flights, it is a specified benefit CK boards ahead of almost everyone else (other than the few Five Star, a few VIP and special needs passengers).

See the Wikiposts at the top,of the page for a listing of CK benefits.
JDiver is offline  
Old Jan 8, 2017, 5:41 pm
  #94  
 
Join Date: Dec 2010
Location: JFK
Programs: AA EXP/CK 2M+
Posts: 540
Had an SUV transfer between two C gates at DFW. I tried to politely decline but the CK rep seemed so crestfallen I accepted.
phil_flyer is offline  
Old Jan 8, 2017, 6:06 pm
  #95  
 
Join Date: Apr 2016
Posts: 18
Originally Posted by JDiver
AA has nothing to do with either LHR T-2 or T-5, so no, they won't do anything for CK in that instance.

For AA operated flights, it is a specified benefit CK boards ahead of almost everyone else (other than the few Five Star, a few VIP and special needs passengers).

See the Wikiposts at the top,of the page for a listing of CK benefits.
sorry - that was a typo and I meant T3>T5, not sure if that matters.
Elbowrm is offline  
Old Jan 8, 2017, 7:36 pm
  #96  
 
Join Date: Nov 2010
Location: DCA
Programs: AA ExPlat, Delta Diamond, SPG Platinum 100, AGR S+
Posts: 9
I have been expecting CK status for 2017 thanks to a corporate nomination. I haven't yet received a welcome email or kit, and the website and app still show that I am EXP. But yesterday the friendly LAX Admirals Club agent who checked me in to the club said, "Thank you for your Concierge Key status." I guess it's official!
CallMeKobi is offline  
Old Jan 8, 2017, 10:30 pm
  #97  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Originally Posted by phil_flyer
Had an SUV transfer between two C gates at DFW. I tried to politely decline but the CK rep seemed so crestfallen I accepted.
Most Premium Services staffers with AA are eager and enthusiastic people, Happy to be of service.
JDiver is offline  
Old Jan 8, 2017, 11:42 pm
  #98  
 
Join Date: May 2008
Location: DFW
Programs: AA CK, Marriott LT Ti, Hertz 5*, Avis PC
Posts: 541
Originally Posted by JDiver
AA has nothing to do with either LHR T-2 or T-5, so no, they won't do anything for CK in that instance.

For AA operated flights, it is a specified benefit CK boards ahead of almost everyone else (other than the few Five Star, a few VIP and special needs passengers).

See the Wikiposts at the top,of the page for a listing of CK benefits.
Somewhat agree with ya. If you're connecting to/from an AA flight out of T3, CK will sometimes receive a private transfer to the other terminal, but never (that i know of) from the other terminal to satellite gates. I've had a transfer from T5>T3 and it is extremely welcome rather than getting on the cramped LHR bus that always seems to have air as stale as a ERJ in the south during pushback in the summer.
ttusqrl is offline  
Old Jan 9, 2017, 11:44 am
  #99  
 
Join Date: Apr 2012
Location: phoenix
Programs: AA , 3MM, CK, Marriott Titanim
Posts: 64
Originally Posted by jmappleby
1) I've not really experienced any CK service at LHR. I think you mean T3, which is where AA comes in.

2) Same. I've not experienced much CK attention at all. I was offered a cart from the lounge to the gate, and early boarding, but the latter didn't materialize.

It's possible with a tight connection, they might look after you better. I don't transit at LHR, so may not be the best person to ask.


The last two times I flew through LHR into T-3 with a connection I was driven to T-5 in a Concierge Key Van ( both times in 2016)

Last edited by pkfinman; Jan 9, 2017 at 11:47 am Reason: doble post
pkfinman is offline  
Old Jan 9, 2017, 11:45 am
  #100  
 
Join Date: Apr 2012
Location: phoenix
Programs: AA , 3MM, CK, Marriott Titanim
Posts: 64
The last two times I flew through LHR into T-3 with a connection I was driven to T-5 in a Concierge Key Van ( both times in 2016)
pkfinman is offline  
Old Jan 9, 2017, 1:23 pm
  #101  
 
Join Date: Dec 2015
Programs: AA Concierge Key, Star Alliance Gold, Ritz Platinum, Hyatt Diamond, IHG Platinum
Posts: 15
going to london in a few weeks, let's see if CK is good there

Last edited by Rinzfish; Jan 10, 2017 at 1:10 am
Rinzfish is offline  
Old Jan 10, 2017, 9:35 am
  #102  
 
Join Date: May 2005
Programs: AA EXP 3mm, Hyatt Globalist
Posts: 61
Originally Posted by JonNYC
I might be completely misremembering, but, on the off chance I'm not, I believe it was the case that between sales-nominated vs AAdv-nominated CK's, one group got the 2 additional SWU as part of their CK package the other didn't.
The interesting part of my email is in the boilerplate at the bottom:

"Current Executive Platinum members who receive ConciergeKey membership do not receive additional Systemwide Upgrades associated with Executive Platinum status."

It seems like some people are getting the SWUs. Did anyone who got the email get the same message?

Last year, I got the upgrades and I suspect that I was a corporate nominee since my welcome package (card and luggage tags) were sent to my corporate travel office rather than to me directly.
lcflyer is offline  
Old Jan 10, 2017, 1:42 pm
  #103  
 
Join Date: Oct 2009
Location: Dallas, TX
Programs: AA CK, DL DM, SPG Gold, Emerald Club Exec Elite, Hertz Gold
Posts: 15
Originally Posted by jmappleby
1) I've not really experienced any CK service at LHR. I think you mean T3, which is where AA comes in.

2) Same. I've not experienced much CK attention at all. I was offered a cart from the lounge to the gate, and early boarding, but the latter didn't materialize.

It's possible with a tight connection, they might look after you better. I don't transit at LHR, so may not be the best person to ask.
I've actually experienced quite consistent CK service at LHR. Almost every time I transit LHR, often with the CK staff greeting me at plane side, and when I'm moving from 2-5, I've gotten a Mercedes Van downstairs that they put me on. I often have tight LHR connections, so YMMV.
nickbodkins is offline  
Old Jan 10, 2017, 2:27 pm
  #104  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 247
Originally Posted by JDiver
Most Premium Services staffers with AA are eager and enthusiastic people, Happy to be of service.
Thats true. Also their role in this case is to wait around for a while and then look after you. In my experience they are disappointed if they have been waiting around for nothing. So, it's best to smile, thank them, and accept the kind offer.
jmappleby is offline  
Old Jan 10, 2017, 5:15 pm
  #105  
 
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 505
Originally Posted by lcflyer
The interesting part of my email is in the boilerplate at the bottom:

"Current Executive Platinum members who receive ConciergeKey membership do not receive additional Systemwide Upgrades associated with Executive Platinum status."

It seems like some people are getting the SWUs. Did anyone who got the email get the same message?

Last year, I got the upgrades and I suspect that I was a corporate nominee since my welcome package (card and luggage tags) were sent to my corporate travel office rather than to me directly.
You don't get SWUs with CK status; you may see the net additions if you have hit a milestone of additional 50K EQM above certain threshold. My experience is that I got 2 SWUs at the 150K EQM mark and another 2 at the 200K EQM mark.
DFW_CK is offline  

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