Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Mar 8, 2020, 8:18 pm
#826
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Very much unlike all the lower elite level qualification parameters.
Mar 9, 2020, 10:01 am
#827
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,136
I'll answer that rhetorical (and very understandable) question with an actual answer; since this thread is AA Concierge Key / ConciergeKey / CK members, as it pertains to CKs (again, the topic of this thread) -- they don't need to "punish" those CKs who stop or slow their flying for a period of time since revenue-path-CK (vs. sales nominations) qualification is not impacted by same (or at least not in a way that cannot be -easily- rationalized via member profitability score.)
Very much unlike all the lower elite level qualification parameters.
Very much unlike all the lower elite level qualification parameters.
Mar 9, 2020, 10:38 am
#828
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Since the program drives revenue, how would cutting people help AA? If the program doesn't drive revenue, then it needs to be adjusted. As it is, people may fall out by no longer meeting whatever criteria they used to meet. If some people might fall out due to a temporary situation, then AA would benefit from making allowances to keep them in the program, as otherwise they might defect to a rival.
Mar 9, 2020, 10:53 am
#829
Join Date: Dec 2003
Location: NYC
Posts: 6,425
I'd guess it's a lot cheaper to let people keep elite status when travel is down than when there's lots of travel.
Mar 9, 2020, 11:02 am
#830
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
I agree with you here - $32k is a lot for 3 TATL trips - however, is not even a transient blip on the radar for many of the companies in our vertical.
That being said, when aggregated across all travelers and rolled-up across all business units I would think that number starts to raise some eyebrows.
In “normalcy,” no one is really looking because international J is business standard for all TATL, TPAC and any flights >6 hours. But when a “black swan” event such as COVID-19 swoops in, it may disrupt the paradigm somewhat to a lot.
I just boarded a JFK-bound flight from MIA - oversold by 3 PAX, AA seeking volunteers. Nonetheless, MIA flagship lounge maybe had 15-25 guests. Airport largely empty.
That being said, when aggregated across all travelers and rolled-up across all business units I would think that number starts to raise some eyebrows.
In “normalcy,” no one is really looking because international J is business standard for all TATL, TPAC and any flights >6 hours. But when a “black swan” event such as COVID-19 swoops in, it may disrupt the paradigm somewhat to a lot.
I just boarded a JFK-bound flight from MIA - oversold by 3 PAX, AA seeking volunteers. Nonetheless, MIA flagship lounge maybe had 15-25 guests. Airport largely empty.
Mar 11, 2020, 4:23 pm
#831
Join Date: Dec 2019
Programs: AA CK, MR TIT
Posts: 19
Agreed here....more and more corps are looking for international >8 hours for J. The standard JFK to LHR is getting too hot and high priced for the herd.
Mar 11, 2020, 4:30 pm
#832
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Unfortunately, many don't care if it's >8 hours. Could be 15.. doesn't matter. Been there, done that working for a fortune 50 company and they mirror their peers. It's most prevalent with US based organizations, from what I can tell, but the policies are the same for all their workers worldwide.
Mar 18, 2020, 5:41 am
#834
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Mar 18, 2020, 9:14 am
#836
Join Date: Apr 2001
Location: MIA LAX GIG, AA CK
Posts: 211
I think AA will do what they did after Sept 11 and extend status for another year.
I understand people are getting cabin fever but that’s a lot better than getting the Corona 19 fever. Stay safe everyone.
Mar 18, 2020, 9:15 am
#837
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Mar 18, 2020, 9:26 am
#838
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 350
Mar 19, 2020, 11:15 am
#840
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 66
Should we all start posting our year-end stats now? 
Kidding, obviously - I’d like to think the covid-19 risks (and therefore company travel restrictions) subside by mid to late summer...hopefully sooner.
Fingers crossed....
Kidding, obviously - I’d like to think the covid-19 risks (and therefore company travel restrictions) subside by mid to late summer...hopefully sooner.
Fingers crossed....